Updated: HYBRID catalytic converter glowing 😡😡

[SpruceDuck]

(sorry for the diatribe, but this isn’t a game)

Sponsored

 

[Chris_G]

(sorry for the diatribe, but this isn’t a game)

Can you file a claim with the federal agency? NHTSB ?

 

[SpruceDuck]

Can you file a claim with the federal agency? NHTSB ?

Can, and am.
Also in contact with a lawyer.
I’ve documented all of this.
AND I’ve sent it to Ford too. They can’t pretend people aren’t concerned or that things are “ok”.

 

[Bobinmi]

Here’s been my problem:

I told Ford about my problem.
I sent them video and pictures of the problem.
The service dept acknowledged it was a problem and a potential hazard.
The service manager acknowledged it was a problem and a potential hazard.
The field service technician acknowledged it was a problem and a potential hazard.
The corporate customer service reps and a supervisor acknowledged it was a problem and a potential hazard.
The sales manager of my dealership acknowledged it was a problem and a potential hazard.

My car was bricked for a month.
No loaner car offered.
No rental or rental reimbursement offered.
No assurance damage wasn’t already done despite my request to get that in writing.
No assurance of when a fix would arrive.
I was told to NOT operate the vehicle normally by the service manager and the field service tech even AFTER the pre-TSB PCM memo was sent to the service departments.

But no one did anything to convince me to stay in the car.

Either it’s safe or it’s unsafe.

I didn’t spend $25K CASH to have my new vehicle sit a the dealership for almost two months while I paid for insurance on two cars and drove around in my old POS car that should have been off the road.

When I called Ford out on the contradiction and the obvious hazard this unresolved defect was posing to me and other hybrid owners, I got the brush off.

Ford Protect blew me off.
Corporate blew me off.
My dealership where I purchased the vehicle blew me off.
And corporate blew off my service department and refused to clarify the contradiction.

My car was officially a lemon.
No offer of buyback.
No offer of replacement components.
No offer of extending or expanding the $2,000 Ford Protect warranty I had already purchased.
No guarantee damage wasn’t done.
No apologies.
No compensation.
No offers.
No call backs from corporate.
No letters.
Nothing.

NOTHING.

Just a bunch of, “ohhhh, I’d be concerned too” comments from every Ford employee I spoke to.

This truck isn’t half the disaster Ford customer service is. Last I checked, customer service includes not killing your customers.

And THAT’s the issue.

When I asked every contact at Ford if they were waiting for a tragedy or multiple tragedies before Ford did something, they all went silent.

They openly agreed that’s the game being played here.

OPENLY.

Why would they do that? Why would they risk their jobs admitting that?

Because they knew they were so insignificant and unimportant and low on the totem pole at Ford, their voices and opinions didn’t matter, despite the fact THEY were my interface with Ford. THEY were the face of Ford. They were resigned in their ineffectuality before I ever spoke to them.

Ford’s ignored deadly product flaws in the past.
GM did it with their faulty ignitions.
Toyota did it with unintended acceleration.

It’s corporate callousness at its worst.

People’s lives get destroyed by criminal negligence like this…
But WE… we as a culture let corporations off with a slap on the wrist. We say, “well, it probably won’t happen to me, so why should I care?”

Instead of people in positions of power at Ford going to jail, the “corporation” pays the government and a few legal suits and then we wait for the next deadly recall to be dealt with by settling with shattered families. And we turn off the news after we hear the story of the tragedy and say of those shattered lives, “pour souls.”

F*** Ford and this despicable mentality. I’m a part of the indifference. Or at least I was until my vehicle visibly appeared to be getting awfully close to burning up.

My engine was bathed is blazing heat when my cat lit up. It was brighter than any of these videos have shown. I could have read a book by the light of my converter.

If a leaf had fallen in my engine bay, it would have incinerated itself.

Just because no one’s seeing obvious damage doesn’t mean those shitty little plastic zip ties and clips aren’t getting cooked. They’ll get brittle, a wire will flop out of place, make contact, and that pretty little truck will turn into a smoldering pile of greed.

Ford will NOT contact customers who don’t report this. They will keep shipping Mavericks throughout the Spring, Summer, and Fall…

And when the first round of cold temperatures comes around next Winter, and unsuspecting owners start using remote start, and Ford Pass, and their g-damn defrosters in “park”, someone’s gonna get hurt. It’s inevitable.

Unless Ford is able to do an over-the-air update, I don’t see how this isnt playing with people’s lives and livelihoods.

I’m disgusted and angry.
And I’m not going to pipe down til this is recognized for what it is:

Criminal negligence.

then sell the FUCKIN thing and be done with it...

 

[Snax]

(sorry for the diatribe, but this isn’t a game)

Can't you just skip the pre-heat until Ford comes up with a solution and/or resolution?

I'm not letting Ford of the hook. I just figure that it's easier and cheaper to drive the truck while they get it sorted than it is to park it for months.

 

[Johnkn]

“Your truck was officially a lemon”?

So you are stating that you followed the NY AG’s Lemon Law process and submitted a claim/case as shown on Letitia James’ site?


.

 

[PNWMaverick]

then sell the FUCKIN thing and be done with it...

Which gives them two options...

1. Be a lying pile of trash and say nothing is wrong with the truck. When there is a major safety issue with it that potentially qualifies it under lemon laws.
2. Acknowledge the major safety issues with the vehicle and sell it at a price commiserate to that of one being sold as a Lemon. Taking a massive financial hit, typically around 50% the value of the vehicle.

Something tells me your answer isn't viable.

 

[SpruceDuck]

then sell the FUCKIN thing and be done with it...

Already did.
But people are still gonna get hurt, and Ford cost me plenty of time and money and heartache.

So, I’m not done with it. None of us are. It’s gross. It’s gross we let multi-billion dollar corporations get away with this ****, and that shareholders and CEOs get paid millions to figure out how to avoid doing the right thing until AFTER people’s lives are negatively affected by their willful negligence.

I’m ticked and triggered and will make sure I do everything I can to make sure other Maverick owners don’t find out their trucks are f***** up the hard way.

 

[Bill Cather]

Here’s been my problem:

I told Ford about my problem.
I sent them video and pictures of the problem.
The service dept acknowledged it was a problem and a potential hazard.
The service manager acknowledged it was a problem and a potential hazard.
The field service technician acknowledged it was a problem and a potential hazard.
The corporate customer service reps and a supervisor acknowledged it was a problem and a potential hazard.
The sales manager of my dealership acknowledged it was a problem and a potential hazard.

My car was bricked for a month.
No loaner car offered.
No rental or rental reimbursement offered.
No assurance damage wasn’t already done despite my request to get that in writing.
No assurance of when a fix would arrive.
I was told to NOT operate the vehicle normally by the service manager and the field service tech even AFTER the pre-TSB PCM memo was sent to the service departments.

But no one did anything to convince me to stay in the car.

Either it’s safe or it’s unsafe.

I didn’t spend $25K CASH to have my new vehicle sit a the dealership for almost two months while I paid for insurance on two cars and drove around in my old POS car that should have been off the road.

When I called Ford out on the contradiction and the obvious hazard this unresolved defect was posing to me and other hybrid owners, I got the brush off.

Ford Protect blew me off.
Corporate blew me off.
My dealership where I purchased the vehicle blew me off.
And corporate blew off my service department and refused to clarify the contradiction.

My car was officially a lemon.
No offer of buyback.
No offer of replacement components.
No offer of extending or expanding the $2,000 Ford Protect warranty I had already purchased.
No guarantee damage wasn’t done.
No apologies.
No compensation.
No offers.
No call backs from corporate.
No letters.
Nothing.

NOTHING.

Just a bunch of, “ohhhh, I’d be concerned too” comments from every Ford employee I spoke to.

This truck isn’t half the disaster Ford customer service is. Last I checked, customer service includes not killing your customers.

And THAT’s the issue.

When I asked every contact at Ford if they were waiting for a tragedy or multiple tragedies before Ford did something, they all went silent.

They openly agreed that’s the game being played here.

OPENLY.

Why would they do that? Why would they risk their jobs admitting that?

Because they knew they were so insignificant and unimportant and low on the totem pole at Ford, their voices and opinions didn’t matter, despite the fact THEY were my interface with Ford. THEY were the face of Ford. They were resigned in their ineffectuality before I ever spoke to them.

Ford’s ignored deadly product flaws in the past.
GM did it with their faulty ignitions.
Toyota did it with unintended acceleration.

It’s corporate callousness at its worst.

People’s lives get destroyed by criminal negligence like this…
But WE… we as a culture let corporations off with a slap on the wrist. We say, “well, it probably won’t happen to me, so why should I care?”

Instead of people in positions of power at Ford going to jail, the “corporation” pays the government and a few legal suits. We forget about it, knowing the next totally avoidable deadly recall will be settled by compensating more shattered families and placating/paying off the Feds for the umpteenth time. And when it happens again, when we hear another story on the news, of another tragedy in the papers, we say of those shattered lives, “pour souls.”

F*** Ford and this despicable mentality. I’m a part of the indifference. Or at least I was until my vehicle visibly appeared to be getting awfully close to burning up.

My engine was bathed in blazing heat when my cat lit up. It was brighter than any of these videos have shown. I could have read a book by the light of my converter.

If a leaf had fallen in my engine bay, it would have incinerated itself.

Just because no one’s seeing obvious damage doesn’t mean those shitty little plastic zip ties and clips aren’t getting cooked. They’ll get brittle, a wire will flop out of place, make contact, and that pretty little truck will turn into a smoldering pile of greed.

Ford will NOT contact customers who don’t report this. They will keep shipping Mavericks throughout the Spring, Summer, and Fall…

And when the first round of cold temperatures comes around next Winter, and unsuspecting owners start using remote start, and Ford Pass, and their g-damn defrosters in “park”, someone’s gonna get hurt. It’s inevitable.

Unless Ford is able to do an over-the-air update, I don’t see how this isnt playing with people’s lives and livelihoods.

I’m disgusted and angry.
And I’m not going to pipe down til this is recognized for what it is:

Criminal negligence.

Here ya go NY….
The New York State New Car Lemon Law provides a legal remedy for consumers who are buyers or lessees of new cars and certain "used" cars that turn out to be "lemons." If a car does not conform to the terms of its written warranty and the manufacturer or its authorized agent is unable to repair the car after a reasonable number of attempts, a consumer is entitled to a refund or replacement.

Cars covered by the law include any car that:

• Was covered by a warranty at original delivery; AND
• Was purchased, leased or transferred within the earlier of 18,000 miles or two years from the date of original delivery; AND
• Was either purchased, leased or transferred in New York State or is presently registered in the state; AND
• Is used primarily for personal purposes.

Duty to Repair:

A reasonable chance for a manufacturer or its authorized agent to repair a problem for a new car is considered to be:

• Four or more attempts to repair and the problem continues to exist; OR
• The car is out of service by reason of repair of one or more problems for a cumulative total of 30 days or more.

Exceptions when manufacturers may not be required to provide a refund or replacement:

• The problem does not substantially impair the value of the car to the consumer; OR
• The problem is a result of abuse, neglect or unauthorized alteration of the car.

What consumers should do if they become aware of a problem with the car:

• Immediately report any defect or "condition" either directly to the manufacturer or to its authorized dealer. If the consumer reports the problem to the dealer, the law requires the dealer to forward written notice to the manufacturer within seven days.
• Keep careful records of all complaints and copies of all work orders, repair bills and correspondence.
• Contact the Department of Motor Vehicles at 518-474-8943 if there are problems obtaining repair orders.

Individuals with questions about their rights under the New Car Lemon Law are encouraged to contact the Attorney General's consumer help line at (800) 771-7755 or go to New_Car_Lemon_Law_2011.pdf.

New York State New Car Lemon Law Consumer Bill of Rights (PDF) | [En Español]

 

[Johnkn]

Already did.
But people are still gonna get hurt, and Ford cost me plenty of time and money and heartache.

So, I’m not done with it. None of us are. It’s gross. It’s gross we let multi-billion dollar corporations get away with this ****, and that shareholders and CEOs get paid millions to figure out how to avoid doing the right thing until AFTER people’s lives are negatively affected by their willful negligence.

I’m ticked and triggered and will make sure I do everything I can to make sure other Maverick owners don’t find out their trucks are f***** up the hard way.

Wait, so you’ve now stated that you’ve already sold the truck? LOL


.

 

[SpruceDuck]

Can't you just skip the pre-heat until Ford comes up with a solution and/or resolution?

I'm not letting Ford of the hook. I just figure that it's easier and cheaper to drive the truck while they get it sorted than it is to park it for months.

I could have, but then why is Ford telling me my truck is ok when it’s not ok? And why should I accept and condone that? How does that help me defend and protect my investment in the long run if I drink Ford’s Kool-Aid?

And you can be sure it doesn’t encourage Ford to get their **** straight. I was not into playing games with my $25 (actually) $27K purchase.

Like I said, either the truck is safe or it’s not safe. And since I, and every Ford
employee I spoke to couldn’t confirm that it was safe, why treat it like it’s a benign issue? And why let Ford play games with other people’s trucks and lives who DON’T know their trucks are potentially dangerously defective?

I’m not trying to chew you out— I’m posing semi-rhetorical questions so you can understand my thought
process. They’re not handling it right and I didn’t want to roll over because it was the easier thing to do.

 

[Bobinmi]

Which gives them two options...

1. Be a lying pile of trash and say nothing is wrong with the truck. When there is a major safety issue with it that potentially qualifies it under lemon laws.
2. Acknowledge the major safety issues with the vehicle and sell it at a price commiserate to that of one being sold as a Lemon. Taking a massive financial hit, typically around 50% the value of the vehicle.

Something tells me your answer isn't viable.

sure it is....I own a hybrid and am not concerned.

Which gives them two options...

1. Be a lying pile of trash and say nothing is wrong with the truck. When there is a major safety issue with it that potentially qualifies it under lemon laws.
2. Acknowledge the major safety issues with the vehicle and sell it at a price commiserate to that of one being sold as a Lemon. Taking a massive financial hit, typically around 50% the value of the vehicle.

Something tells me your answer isn't viable.

lets see.....PNW....NY.....I'm starting to see a pattern...

 

[Johnkn]

Which gives them two options...

1. Be a lying pile of trash and say nothing is wrong with the truck. When there is a major safety issue with it that potentially qualifies it under lemon laws.
2. Acknowledge the major safety issues with the vehicle and sell it at a price commiserate to that of one being sold as a Lemon. Taking a massive financial hit, typically around 50% the value of the vehicle.

Something tells me your answer isn't viable.

So Spruceduck stated he already sold the truck, which one of your (2) options do you believe applied?

.

 

[SpruceDuck]

Wait, so you’ve now stated that you’ve already sold the truck? LOL


.

Carvana.
Ford made it hard for me to believe they were going to do anything at all. Their approach with me was ridiculous. When I realized I could get better customer service at Target or the Dollar Store than with Ford, pursuing the lemon law didn’t seem all that appealing. I didn’t want to get dragged into a legal battle over the lemon law— Id much rather be accused of slander and libel and force Ford to answer to their contradictions and negligence than to jump through more hoops for Ford.

And no, I’m not glad to know that the Maverick might get sold to someone else tomorrow. But now that it’s in Carvana’s possession, I will be informing them of the Ford’s bulletin, and let them be aware that they’re now in the thick of it.

 

[PNWMaverick]

So Spruceduck stated he already sold the truck, which one of your (2) options do you believe applied?

.

Going to have to ask them, I'm not the one that sold it.

Something tells me it is likely #1. Based off the sentiments being conveyed by the posts, but now in light of the fact they sold it so quick.

Which brings up the questions, why the stink? Why be speaking to an attorney at this point? Lemon law is (likely) no longer applicable as they no longer own the vehicle.

Carvana.
I will be informing them of the Ford’s bulletin, and let them be aware that they’re now in the thick of it.

You will likely need an attorney to protect yourself from the incoming claims by Carvana.

"Hey, you know that truck I sold to you as fine? Yea, I actually knew it had this massive issue. You should take it up with Ford."

You just openly admitted to fraud.

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