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Exactly, thank youLove the internet, people are so ready to eviscerate if they don't like what you post.
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Exactly, thank youLove the internet, people are so ready to eviscerate if they don't like what you post.
I think this is kinda lame. The sales people should know or at least be able to look up the answer to questions..Previous car salesperson chiming in.....you should know more than your salesperson about the car your buying. Ford has 20 plus models each with 3-4 trim levels. To memorize all the options and trim is unrealistic, by the time you do the next model year has changes. Loved it when a customer had all the info about the car, all I had to do was negotiate price.
Well worth it, too!XL can have powered mirrors when you option Copilot 360.
This speaks to the skills and ability of the salesperson. I fully expect a person who only works as a salesperson in a car dealership to learn and know details about everything they sell. The information and tools are all there and even more easily obtained than for us.The dealership didn't have a 2023 price sheet and option numbers sheet, so I showed him the one I had downloaded from the MTC. They had also never heard of MTC.
Their job is to sell cars and add-ons, NOT to know anything about their product.
stinks you got a sales guy that didnāt know the details.Just got 2024 XL. Nice young guy salesman. No complaints. I asked specifically about electric control of exterior mirrors. If that was not an option on XL thatās a no go and I'd have been moving to XLT. He called me back to assure me it was a non issue. Now that I have the car home, I spent a while with the owners manual and then called him. āPlease send photo, thatās weirdā said heād investigate. That was an hour ago. Guessing he doesnāt want to call back Dude: just take a moment before saying yes. Sheesh. Not a show stopper but cāmon
it's fine to expect that, and I even agree, but ultimately the responsibility for getting the right options and the right truck has to fall on the buyer.I fully expect a person who only works as a salesperson in a car dealership to learn and know details about everything they sell. The information and tools are all there and even more easily obtained than for us.
after 2 trips to the dealer for my oil change - each time they were going to put synth blend in it - I told them hey it's spec'd for full syn and they acted surprised and doubted me. I'd live without the power mirrors unless you have multiple drivers, the diff in price of xl vs xlt is sort of a lot.....Just got 2024 XL. Nice young guy salesman. No complaints. I asked specifically about electric control of exterior mirrors. If that was not an option on XL thatās a no go and I'd have been moving to XLT. He called me back to assure me it was a non issue. Now that I have the car home, I spent a while with the owners manual and then called him. āPlease send photo, thatās weirdā said heād investigate. That was an hour ago. Guessing he doesnāt want to call back Dude: just take a moment before saying yes. Sheesh. Not a show stopper but cāmon
It is truly amazing how little research people do when ordering a vehicle. I'm not trying to shame OP here, but a little research goes a long way. Same for the crowd that buys the BAP and complains the interior still has blue in it... They saw rendered pics, cry about FORD being dishonest, and none of it changes the fact that all you had to do was look for real interior pictures.I think I missed important content of the story. Did you order this vehicle or was is sitting on the lot? In either case, before I sign my name on a 2,3,4,5,6 year commitment of making payments on something I actually look it over, and make sure its what I expected, and it has ALL the features I want before I drive it off the lot. Salesman or not, unless you did Carvana and never saw it in person before that truck dropped it off...you cant blame the salesperson can you? Even if the salesperson said hey, we got a XL someone backed out of...do you want it? You still made it all the way home without adjusting the mirrors so you can drive safely home? I'm not defending the sales guy because I was one, but you have to do your part before you get it home. We would make every customer drive the vehicle that they were buying before they signed on the dotted line for reasons similar to this.
IDK, I'm probably just missing something, but congrats on your Maverick.
I missed this post, didn't realize you did not order originally. My previous replies still stand. Before you signed your name on the dotted line you should have sat in, got accustomed to, and driven the vehicle you were about to buy. The first question my sales manager would ask before we even talked about price was "did your customer drive the vehicle?" Price was then negotiated. Then the first question that was asked from the finance department was, "did you drive the vehicle your about to commit to financing for the next xxxx years?" This process of questions was to eliminate the current situation that you are in.Sure, I agree but when the car is sitting directly outside the showroom door - like 20 feet away - and it's something that somebody else ordered and is now suddenly available (point being, I did not order and needed a better understanding of what it had/did not have) , how tough is it to open the door and look? Good info for future sales, I get my one question answered and everyone is happy. Didn't mean to stir up a hornet's nest but almost anything will do that, these days.
"Trust but verify" - some out there will recall those words. I apply those words often.Just got 2024 XL. Nice young guy salesman. No complaints. I asked specifically about electric control of exterior mirrors. If that was not an option on XL thatās a no go and I'd have been moving to XLT. He called me back to assure me it was a non issue. Now that I have the car home, I spent a while with the owners manual and then called him. āPlease send photo, thatās weirdā said heād investigate. That was an hour ago. Guessing he doesnāt want to call back Dude: just take a moment before saying yes. Sheesh. Not a show stopper but cāmon