- First Name
- Michael
- Joined
- Aug 1, 2023
- Threads
- 10
- Messages
- 182
- Reaction score
- 221
- Location
- Davidson NC
- Vehicle(s)
- 2023 Maverick Lariat Hybrid
- Engine
- 2.5L Hybrid
- Thread starter
- #1
When I got my WeatherTech Alloy trifold hard tonneau cover last October, I was pleased with its build quality and installation. ***** Then came the first rains, and it leaked pretty badly and it was apparent that the gaskets along the edges were insufficient to keep out the rain. There goes a star. ****. Working with their support team, who failed to understand the issue, they sent some piece without any instructions that was so small, nearly irrelevant, that it couldn't possible solve a full gasket issue. Sending out something to solve a problem without instructions on how to use it, there goes another star. ***. Finally I got an idea and got some self stick foam tape, and lined the edges of the Maverick bed and door with this, to add a bit of a "dam" as it were to help prevent water infiltration. Well, this only goes so far but it did prevent a good deal of the water infiltration--but not all. Over time the water infiltration got worse, probably due to the foam compressing. I lived with it.
Then yesterday, I was about to wash the Maverick and noticed that the support bar(s) (each of the three aluminum panels that comprise the Alloy cover have two of them running the width of the panel) were beginning to separate from the panel. Upon closer observation it was apparent that these support bars were only attached to the panels with thin double side self stick foam tape. No fasteners.
So, since the latching mechanism and thus the security of the Alloy Cover in protecting the contents of the truck bed relies on these support bars, this security is only from self stick foam tape. Forget the use of tools, anyone with strong hands could easily rip a panel up, leaving the rearmost latching support bar fully in place. Down to two stars. **
So I contact WeatherTech yesterday. I sent them photos with the complaint about this design flaw. They then asked for more photos, and then concluded that the rails are not straight. However the rails are merely clamped to the sides of the Maverick, there's little to know adjustment. The clamps are just that: clamps. They then said the foam tape I applied to keep the water out (something there design failed miserably at) was exacerbating the situation.
They won't do a thing. Down to ZERO stars. #weathertech
I would not recommend this tonneau to anyone, considering it is pretty costly. For a $1,000+ item made in the USA, and from a company otherwise respected for their rubber mats, their customer service is useless.
Then yesterday, I was about to wash the Maverick and noticed that the support bar(s) (each of the three aluminum panels that comprise the Alloy cover have two of them running the width of the panel) were beginning to separate from the panel. Upon closer observation it was apparent that these support bars were only attached to the panels with thin double side self stick foam tape. No fasteners.
So, since the latching mechanism and thus the security of the Alloy Cover in protecting the contents of the truck bed relies on these support bars, this security is only from self stick foam tape. Forget the use of tools, anyone with strong hands could easily rip a panel up, leaving the rearmost latching support bar fully in place. Down to two stars. **
So I contact WeatherTech yesterday. I sent them photos with the complaint about this design flaw. They then asked for more photos, and then concluded that the rails are not straight. However the rails are merely clamped to the sides of the Maverick, there's little to know adjustment. The clamps are just that: clamps. They then said the foam tape I applied to keep the water out (something there design failed miserably at) was exacerbating the situation.
They won't do a thing. Down to ZERO stars. #weathertech
I would not recommend this tonneau to anyone, considering it is pretty costly. For a $1,000+ item made in the USA, and from a company otherwise respected for their rubber mats, their customer service is useless.
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