Total lack of caring about customers

[Starwatcher]

This is where you are advised to provide concrete evidence of your "paid apologists" claims and you continue to lash out at anyone and everyone instead, making everyone wonder what the alleged former Chrysler employee is really playing at here...

Obsessive covering up for errors and bad thinking of a company is a sure sign of: fan boys and paid apologists.

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[Starwatcher]

We've been thru this crap eleventy million times.

Between the time your order is confirmed and when your production week is assigned there is NO NEWS. Your order is in limbo. So why are you harrassing the customer service ladies?

Info regarding one’s order is not harassment. Only seen as such by those with thin skins and something to cover up

 

[jsus]

Obsessive covering up for errors and bad thinking of a company is a sure sign of: fan boys and paid apologists.

So, more vague accusations with no details, no proof? Shouldn't be so hard to provide if it's as obvious as you say.

If you were paying any attention, the biggest fans of any organization, product, etc. also tend to be their biggest critics.

But you seem to be the one unable to take or provide constructive feedback here...

 

[LM42]

Everything you said is true. But Ford could communicate better than they have. And not just a 45 day email. They have more orders for Hybrids that they can possibly build. If they cared about customers they would tell them the truth and not leaving them hoping they will win the lottery.

I don't disagree with what you say. And I wish I knew what more people in this forum did for a living so I could draw some comparisons. Us all sitting here arm chair quaterbacking this stuff is comical. I have clients tell me with some regularity "you should' Or your brand should. Or your owner should. without knowing just how big of an ask it would be to do what they are saying. I struggle, and I mean STRUGGLE to hire people at all, let alone high quality people. We pay our low level support staff better than most places. We pay our techs very well. We offer large sign on bonuses and still STRUGGLE. Solutions aren't as easy as the Staples button "that was easy" Ford and any other manufacturer needs to sell their products to stay in business. I would LOVE to be privy to the conversations at Ford where someone raised their hand in a meeting and said "our 23 Mav orders go live in a week and we predict we won't be able to build a fraction of hybrid orders" and what that response would have been

 

[710-oil-614]

What response were you expecting, seriously? Expecting a call center worker to know current supply chain issues or your dealer's allocation and order situation is pretty unreasonable.

"Thank you for calling us Mr. Starwatcher - I have expedited your claim to DEFCON 1 and your Maverick is heading to the front of the production line. For the inconvenience of having to wait on a custom retail order placed for one of the most popular vehicles we've ever produced in the last 3 decades - we're going to give you Z plan pricing and an additional 5% off the purchase of your vehicle. We've fined the dealership $10,000 for causing you anxiety"

 

[jsus]

Info regarding one’s order is not harassment. Only seen as such by those with thin skins and something to cover up

No, your treatment of them is, however. As evidenced by your attitude in this thread.

 

[OrangeBlue]

Hey buddy. You seem agitated.
Go take a warm shower, put on your fuzzy bunny slippers and make yourself some hot cocoa.

You'll feel better.

I do not submit to threats

 

[Starwatcher]

Hey buddy. You seem agitated.
Go take a warm shower, put on your fuzzy bunny slippers and make yourself some hot cocoa.

You'll feel better.

I sure hit a raw nerve with the truth!

 

[jsus]

I sure hit a raw nerve with the truth!

Which truth was that, exactly?

 

[Sleeper 7]

Could be why lots are filling up with orders that people dont want anymore. Some of you guys are on year 2 waiting for hybrids. How long will you wait before giving up?

 

[Starwatcher]

Which truth was that, exactly?

If it has to be repeated, you are part of the problem

 

[Timothyd]

I expect them, and their snotty apologists, to do their jobs as if the people buying their vehicles, and providing their paychecks, matter.

Every time I called them they were super nice and apologetic. Of course, I was nice to them. Getting shitty with the little people helps nothing.

 

[fordluvr44]

this isn't an airport you don't need to announce your departure

 

[jsus]

If it has to be repeated, you are part of the problem

Thanks for letting me know that I am "part of the problem" for attempting to understand you and your perspective, while treating you in a polite and rational manner.

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