Total lack of caring about customers

[Goose201]

Yep
The snotty responses don’t cut it, and drive customers away. Before the current orders are built, Toyota will have theirs out. And guess what? Toyota has lots of experience with building hybrids.

Ford told us that they would give us updates at least every 45 days, which they have twice as I've received the same messages you have. Nothing tells me that they wont reach out again if another 45 days pass and your order hasn't been picked for production.

I understand your frustration, but if you are this frustrated by it, then go buy a Toyota that, as you implied, is better anyways.

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[LM42]

Perhaps management that cares about customers, sales and the survival of their company, would get their act together. Example: I tried to order a 2023 Mustang convertible. Web site doesn’t list such a convertible as even being made. We know they are.

There are GLOBAL supply issues for any number of products. I couldn't buy a couch I wanted. A friend couldn't buy appliances they wanted. I work for a high end German brand and have had to wait a YEAR for replacement parts. I am so sick of people like you. If you are so smart, maybe you should write an solution for Fords problems and send it to them. I can get you executive contact if you like.

 

[New2AZ]

What response were you expecting, seriously? Expecting a call center worker to know current supply chain issues or your dealer's allocation and order situation is pretty unreasonable.



Expecting Toyota level service at Ford level prices is also pretty unreasonable. It would be like walking into McDonalds and complaining about the lack of tablecloths.

I think what you are really missing here is the vast majority of Ford customers are very happy. Sure, you are not. But every company has a small percentage of unhappy customers, and some of those unhappy customers have the delusion that everyone else feels the same. <------ you are here.

Not to mention, unhappy customers are always the most vocal. Content ones generally keep to themselves.

 

[LM42]

This reminds me of a funny meme I saw right after the whole Southwest flight cancellation debacle the other day. It said something like "what most people don't know is that airlines have a secret fleet of empty planes at every airport. But, you can only get access to those for being as shitty as possible to the lowest level employee you can find" That pretty much sums up the average consumer and their mentality.

 

[NJBob]

You clearly have not one single clue how to do business globally or what production entails. You are talking about a multi billion dollar company producing 10's of thousands of cars PER MONTH. If you cannot get a microchip from a producer due to things like half of China still being locked down, WHAT THE FOOK DO YOU SUGGEST THEY DO? "Hey, Bob. This is Bill Ford. Yeah we can't get our chips out of China again. You guys making any in your basement down there in Bama? I need 100K this month. what can you do?" Ford is not imploding. Most manufacturers are having similar issues. (try to order a new Porsche 911 Turbo S right now. And no, one customer service agent who is sick of peoples shit is not remotely indicative of what Ford brass or its share holders think. You are teetering on going off the deep end.

Everything you said is true. But Ford could communicate better than they have. And not just a 45 day email. They have more orders for Hybrids that they can possibly build. If they cared about customers they would tell them the truth and not leaving them hoping they will win the lottery.

 

[respi133]

Why are you here then, making this thread Richard?

As a genuine question, is it to convince other members to scrap their Maverick orders? Is it to simply let off the steam of a CS agent having dared to so disrespectfully allow you do make your own adult choices? If Ford has been so terrible in your experience have you looked into alternative automobile manufacturers and if so, why are you still pursuing a Ford? You seem to be very irate in your responses to others but I understand feeling slighted and that this might just be a form of catharsis for you. If it is, please do understand that most of the members here really, really enjoy their Mavericks. They also recognize that there are limitations to customer service representatives and manufacturing. They may take offense to your responses, as you did the CS rep's.

I worry that the vitriol in this thread will invite the administrator to begin removing posts (they're a bit trigger happy at times), and I believe that would just cause another thread creation about how MTC is imploding. I'd recommend a step back and a catalogue of why you are here in this forum, arguing over a situation that has no resolution except patience?

 

[JBinNC]

Yep
The snotty responses don’t cut it, and drive customers away. Before the current orders are built, Toyota will have theirs out. And guess what? Toyota has lots of experience with building hybrids.

Can you name 5 major automakers who do have done customer reservation/orders for a new model of this quantity much better? I can only think of a few and don't think one of them is Toyota. As frustrated as it gets some times with the Maverick orders, I am reminded that Ford is ahead of many of the manufactures in converting to an online customer ordering process.

With that said, I think its total BS that Ford allowed some 2023s be built and delivered before 2022s. They need to fix that problem asap!

 

[jsus]

Why are you here then, making this thread Richard?

To throw a tantrum, which is apparently what the poor Ford call center agent was faced with.

 

[Starwatcher]

What response were you expecting, seriously? Expecting a call center worker to know current supply chain issues or your dealer's allocation and order situation is pretty unreasonable.



Expecting Toyota level service at Ford level prices is also pretty unreasonable. It would be like walking into McDonalds and complaining about the lack of tablecloths.

I think what you are really missing here is the vast majority of Ford customers are very happy. Sure, you are not. But every company has a small percentage of unhappy customers, and some of those unhappy customers have the delusion that everyone else feels the same. <------ you are here.

I expect that Ford keep up with what is going on, and communicate to it’s staff,

Not to mention, unhappy customers are always the most vocal. Content ones generally keep to themselves.

if anyone from Ford bothers to read this site, they would know that a whole lot of buyers are unhappy, and goodwill, worth millions is being lost. Customer goodwill and loyalty is about the most important thing a company can have.

 

[Starwatcher]

To throw a tantrum, which is apparently what the poor Ford call center agent was faced with.

Making the thread because the truth, for once needs to be told. Something the paid apologists do not do.

 

[Starwatcher]

Why are you here then, making this thread Richard?

As a genuine question, is it to convince other members to scrap their Maverick orders? Is it to simply let off the steam of a CS agent having dared to so disrespectfully allow you do make your own adult choices? If Ford has been so terrible in your experience have you looked into alternative automobile manufacturers and if so, why are you still pursuing a Ford? You seem to be very irate in your responses to others but I understand feeling slighted and that this might just be a form of catharsis for you. If it is, please do understand that most of the members here really, really enjoy their Mavericks. They also recognize that there are limitations to customer service representatives and manufacturing. They may take offense to your responses, as you did the CS rep's.

I worry that the vitriol in this thread will invite the administrator to begin removing posts (they're a bit trigger happy at times), and I believe that would just cause another thread creation about how MTC is imploding. I'd recommend a step back and a catalogue of why you are here in this forum, arguing over a situation that has no resolution except patience?

I do not submit to threats

 

[jsus]

Making the thread because the truth, for once needs to be told. Something the paid apologists do not do.

This is where you are advised to provide concrete evidence of your "paid apologists" claims and you continue to lash out at anyone and everyone instead, making everyone wonder what the alleged former Chrysler employee is really playing at here...

 

[710-oil-614]

Yep
The snotty responses don’t cut it, and drive customers away. Before the current orders are built, Toyota will have theirs out. And guess what? Toyota has lots of experience with building hybrids.

They give you that answer and you still wouldn't have your Maverick.

Call your dealer and have them look in their order system to check the status of the retail order you placed with THEIR dealership.

If the dealership doesn't provide you any information and tells you "do what you have to do"

Then you have beef with the dealership.

Otherwise go buy a Tundra Hybrid and be happy.

 

[jsus]

I do not submit to threats

Now you're the one feeling threatened?? Do explain. This should be good...

 

[OrangeBlue]

We've been thru this crap eleventy million times.

Between the time your order is confirmed and when your production week is assigned there is NO NEWS. Your order is in limbo. So why are you harrassing the customer service ladies?

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