well, I called ford customer service # 4:20 ish. told them about the email, she said ,yes its real, and sorry I did not get one, and to copy it, go to the dealer and show them and ,I said I ordered XLT Hybrid one opt. trailer hitch, she said to tell them to keep order the same, and to make note you want it to switch to a 2023 ,if they dont get it built ,so I did. went to Mullinax with papers, saw my salesperson and sales manager and manager on floor that time, the salesman knew nothing of the email?? the manager said he saw one on line last night looking for orders etc. on Ford website- he said he is getting calls about it etc. but they act like they have NO CLUE on what to do??I said I want to make sure it stays ordered and if it cant be built its in line for the 2023, he said they will note that, but know nothing of the emails sent ??? what the HE__!! looks like no communication with Ford and OR Dealers !!!?? so I went home called Ford customer service again, and told them the story ,and I am VERRY UNHAPPY with Ford and its NON CUSTOMER SERVICE . its really nuts as Munillax has Many stores ,I think at least 6?? and they know NOTHING ?? I told the dealer and Ford all they had to do is keep people informed on what is going on, and not keep us all in the dark, I know there are big issues, but how tough is it to let people know what is going on??? I feel I know less now than 8 months ago when it was ordered, and the dealer and Ford act DUMB about it !! we shall see what the heck happens.
Ford doesn’t know what Ford is doing
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