Private Offer BS - Walking Away - I'm Done

[twracing]

I dealt with Sheehy Ford Richmond. In 2018 with a new Escape the turned out to be a Lemon. The management there sucked ass and were a bunch of arrogant tools, mainly Calvin. Will never deal with Sheehy again after that experience.

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[Godzilla]

Crazy. Ford was very specific about what order numbers to change and which ones not to change.

I still think there is probably someone they could contact to get you changed to 02

I am sure that there is someone whom they could contact. That of course would mean that they would have to admit they made a mistake. I even took up the Ford memo yesterday to show them that it clearly says that if there are duplicated numbers to change the new 23 order number. Short of taking a ball bat with me next time I don’t know where to go for help. Customer service people are clueless and tell me to see my dealer. To make matters worse there are 5 other poor slobs that this dealer did the same thing to. They just don’t know that they were screwed because they don’t read this forum.

 

[KevCuRaoi]

I am sure that there is someone whom they could contact. That of course would mean that they would have to admit they made a mistake. I even took up the Ford memo yesterday to show them that it clearly says that if there are duplicated numbers to change the new 23 order number. Short of taking a ball bat with me next time I don’t know where to go for help. Customer service people are clueless and tell me to see my dealer.

Yeah, I think you got it. They would rather blame "not being able to contact someone at Ford" rather than admitting that they couldn't follow Ford's instructions.

Ford's customer service really has no power here.

The only thing that I can think of is to call Ford customer service.....see if you can talk to someone higher up. And then have them on the line when you call the dealership. They may prompt the dealership to me more honest/helpful??

 

[ford5]

Man, I feel for you all that are having issues with crappy Ford dealers. So if they screw up rolling over your 22 to a 23 and you walk away they get to sell your 23 for $5,000 over MSRP? What a lousy way to do business. Too bad Ford allows this.

I ordered my 23 Lariat hybrid from a small town dealer on the first day. He claims to have the necessary allotments and all of the required paperwork is complete. We'll see what happens. I wish Ford would let me know if they can't build my hybrid and I would switch to a 2.0 in order to get a 23. I would think that by Jan. 1 Ford would know what they can build in 23.

 

[gwrace14651]

Its not just the Maverick. Try ordering any RV that uses a cutaway long wheel base ICE Transit. In most cases 2-3 year wait.The company that we have ours on order with only needs 500 a year to keep up with demand. But there still trying to catch up on units ordered back in 2020. My 45 day email is coming up next week so will see what Ford has to say.

 

[Mav_RICK]

Lets face it, we all ordered a vehicle that is a very good value for us but not so much so for dealerships, unless of course its on their lot and not in our garage

 

[NJ Pinelands]

Ordered my $20,000 hybrid XL in October 2021. If I had known Ford was going to screw this whole thing up and lie to us over and over about build dates, I would not have put myself through this. If Chevy had a $23-24,000 Colorado hybrid , I would have gone with that.

 

[TCPTX65]

Hey, @Ford Motor Company, are you just going to sit there, or are you going to do something about this! If you're simply going to cower behind your computer and play Candy Crush on your phone at least pass along a message to Jim Farley:

Your dealer network sucks. You wanted to cut down on shady dealers and you have these folks not doing their jobs and they are rewarded with huge ADMs. You talk a good game, but how about you actually earn your bloated salary and help your customers.

 

[Fitzovich]

At the end of the day, it is Ford's Company name and logo on that truck. It is their product and they can pass the buck all they want, but it comes down to it being the fault of Ford Motor Company. They developed the vehicle, they set the policies and they set up business with this dealership. It is Ford that should unscrew this mess as they are the one's that created it.

 

[Polak658]

It does sound like they just don't want to sell you the truck.

It is not true that there is nothing that they can do. You were scheduled as a 22, so the COVP was obviously correct.

The instructions from Ford to dealers are:

​

If you believe your customer should have been included in this private offer, and did not receive a certificate, please contact your Sales and Inventory Specialist. We will need the required customer information (Customer Name, Address, Order Number, ROVP verification) and we will confirm eligibility and add the customer to the list.​

​

It should be simple.

Dealer reps were restructured in September....so they may not be contacting the right person??
Unfortunately, you need your dealership's cooperation to get this done.

If anyone else out there has a dealer claiming that there is nothing that they can do, tell your dealer to refer to EFC 10955. (But if your dealer messed up and didn't do the COVP, there may be nothing that they can do w/ Ford....but they should do something else for you, because messing up the COVP was their fault!)

I hope you enjoy your Mustang!

What is EFC 10955? Is that a Ford dealer internal memo? Is it the same as this 2023MY Transition Private Offer Program Memo

 

[Hagzfilmz]

I have waited patiently for my Hybrid Lariat order since September 2021. It's been assigned a 22my VIN and assigned a production date only to be pushed back 7 times before being cancelled by Ford. As a 23my it has again been assigned a VIN and scheduled for production in January 2023. The reason I am walking is the dealer refuses to track down the Transitional Private Offer in the amount of $2750.

I have contacted Customer Service and marketing numerous times and they both agree that I am in the right but they say there is nothing they can do since it is a dealer issue. The self professed Maverick expert at CS (Heather) says only the dealer can correct this and she knows of a resource other than the inventory manager but she won't share that with me the customer.

The dealer sales manager read me an email today from his inventory manager that says if there is no certificate number there is nothing he can do. I truly believe that the dealer has no incentive to do the leg work for this knowing I will not buy the truck for $3k over what I was promised in 2021 and he will now have the opportunity to sell it to a desperate customer for $5k over MSRP.

I don't blame Ford; even though their reorder process is F'ed up, I blame my dealer Sheehy Ford Springfield Va. Funny thing is last month a salesman at the stealership told me he still has a personal outstanding Maverick order from 2021 - I wonder if he plans to bend over with vaseline for his purchase.

Tonight I went to another Ford dealer and picked up a 2022 Mustang in eruption green with a 6 speed. I don't think I will miss my Maverick much. No reason to get mad over this; it's just a F'ing truck.

Ford Mo Co customer service will give you the certificate number from the Smart Vincent that is what you need to give to dealer. They gave me mine and you give to them. Unfortunately you need to do all the homework I has to walk my dealer through all the steps to get my transition handlers correctly as I just crashed the dealership twice and went straight to sales manager and I even had to walk him through everything from what I learned mostly from this forum. Good Luck

 

[NJ Pinelands]

At the end of the day, it is Ford's Company name and logo on that truck. It is their product and they can pass the buck all they want, but it comes down to it being the fault of Ford Motor Company. They developed the vehicle, they set the policies and they set up business with this dealership. It is Ford that should unscrew this mess as they are the one's that created it.

One of the very best posts I have seen on this site ! Thank you !!!

 

[Fitzovich]

Thank You Kindly!

 

[BradnChristine]

At the end of the day, it is Ford's Company name and logo on that truck. It is their product and they can pass the buck all they want, but it comes down to it being the fault of Ford Motor Company. They developed the vehicle, they set the policies and they set up business with this dealership. It is Ford that should unscrew this mess as they are the one's that created it.

At the very, very least, @Ford Motor Company needs to provide some sort of an Ombudsman who can help customers. I have not been screwed over so far, but have read too many stories, particularly in the cancelled VIN/re-ordered by Ford group who seem to be having enormous difficulties with dealers...even to the point of being threatened to have their order cancelled if they keep complaining about not getting a copy of their new order.

There needs to be a national hotline manned by someone other than the marketing folks who know a little info, but are not able to resolve ANY issue. Either that, or publish contact info for the Inventory Specialists by region.

 

[Godzilla]

At the very, very least, @Ford Motor Company needs to provide some sort of an Ombudsman who can help customers. I have not been screwed over so far, but have read too many stories, particularly in the cancelled VIN/re-ordered by Ford group who seem to be having enormous difficulties with dealers...even to the point of being threatened to have their order cancelled if they keep complaining about not getting a copy of their new order.

There needs to be a national hotline manned by someone other that the marketing folks who know a little info, but are not able to resolve ANY issue. Either that, of publish contact info for the Inventory Specialists by region.

Shit …. I would settle for the phone number of the ombudsman’s janitor at this point!

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