That's why I make a card for every towed. I don't trust my memory to not skip a step. So I read it like it is new every damned time.Sounds like Ford should have embroidered directions to the sun visors so they are always handy. Then no excuse for customers missing a step.
I'll give you one excuse for those not following the right steps. After you run the engine through the gears and end in Neutral (step 2), the dash offers an instruction as to how to keep it in neutral for 30 minutes. There are so many folks these days paying less-than-needed attention to many things, I could see them doing that to get to neutral instead of neutral tow.
rant/ Folks these days like things done for them, without having to exercise thought or caution...and then in the F-150 group, after they trash their transmission by improper towing, they jump onto Facebook and want to start a class action lawsuit because "it's Ford's fault". Then we have folks who say, "The manual says...but what do the Facebook experts say? Do I really have to do what the manual says?" Like they want permission to trash their transmission and then blame the random Facebook community despite the fact that it is plainly written in the manual. /end rant.
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