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Hello Everybody,
"Longtime listener-first time caller here"
I preordered a hybrid maverick about as soon as you could from my local dealer and patiently waited the year plus it took to receive due to not wanting to give up features (the spray in bed liner/the co pilot 360).
I have had to have both front axles replaced under warranty around 25k miles, as well as having deep sleep messages looked at last winter and being told that nothing was really wrong and that the "computer updates" that were done during warranty recalls should fix that issue. Well it didn't so I just uninstalled the app from my phone and turned off what features I could from the truck and continued on the rest of the spring.
Fast forward to the summer and I started to get no interior lights in my truck after sitting for a few hours-well that's not good. As well as my touch screen radio freezing requiring a reset several times a week. During the summer my drivers door started squeaking and flexing at the door open stop mechanism. I hate taking my truck to the dealer so I just dealt with it. Well I was nearing the end of my 3 year 36,000 mile warranty and wanted these items addressed so I made an appointment. Thats where the warranty agony started.
They gave me a reminder card that had a date and time on it of a Thursday some time from the initial contact-no big deal. I show up with my vehicle and am told I am a day "early" so I produce the appointment card THEY wrote and it says Thursday....oh ok. They ask if I need a loaner and I ask how long it will take and they think not long to diagnose so I decline the loaner. I wait to hear from them...Finally the next week I stop by the dealer to find out what's going on and I am told that my door has broken welds in it, that there is no current fix for the freezing radio, and that there is a bad BCM causing the deep sleep issue. Did they fix any of it?-NO, Apparently they were having trouble identifying which BCM it was. I say that's fine lets go ahead and get me a Loaner until it can be repaired. They say they will call me with an update on loaner availability as soon as they can-which turned out to be about an hour later explaining to me that they have no current loaners available but my truck is 100% available to drive and is safe so I go pick up my truck. The service manager tells me that they have ordered the BCM and will contact me once it comes in as well as schedule the drivers door broken weld repair with the body shop.
Fast forward several weeks and I finally stop to ask what's going on only to be told that the BCM is in. Hmm why didn't you call me? Well lets schedule that. When is the appointment to repair the door? Oh we never scheduled that. WTF?! When do you expect to schedule that? In about three weeks. Ok I would like a loaner as at this point my truck is sitting at 35.5k miles and by the end of the month I would be over my warranty coverage. I am told that I will be contacted about a loaner. Literally less than 10 minutes after leaving the dealer they call to tell me sorry no loaners. I am getting a bit upset as this was purchased new at this dealership less than two years ago. I escalate to FORD customer care where I am told in the chat logs (Which I can provide to anyone interested in the novel) that once my truck hits 36k all warranty is void even on things that due to scheduling at the dealer were documented before that mileage.\
I am pretty upset at this time so I leave a very negative review for the dealership on Facebook as well as Google. Within the hour of that review going live they reach out to me that they have a brand-new explorer that I can use until my truck is repaired. I drop my truck off and exchange for the Explorer. Over that weekend FORD puts out the Deep Sleep/Battery Drain TSB so the next week I stop by and show the service manager who tells me that we ordered a BCM so its getting it whether it needs it or not! I talk to him about voltage readings (always less then 12v )that I have taken when my interior lights don't work (again I have pics/videos of me checking and load testing the battery-I am a certified Marine Mechanic so testing batts is an everyday job) and I discuss that thread after thread shows a new AGM many times fixes the issue. He says thank you and that they will call me when my truck is ready.
So for the best part of a month Ive driven a brand new Explorer. Ironically enough this week a service engine soon light has came up on it-WTF really? So Today I call to ask how they want me to proceed since the loaner now has a Check engine light. Well my truck came back from paint today. AWESOME! I ask what they did to repair the door and it turns out that they rewelded four spot welds and installed a FORD provided reinforcement kit. I cant remember seeing that "kit" mentioned by anyone on here so I am a bit skeptical. I ask about fixing the freezing screen and there evidently still isn't a fix from ford. I ask about the deep sleep/no interior light issue and am told all they did was replace the BCM and that the battery "tested good". I ask if it still has the issue if they are going to still warranty it-MAYBE. Thats the fing answer-MAYBE!?!
My brother currently works for ford in Cleveland, I have several other family members that do as well but I am pretty sure that this will be the last FORD I spend my money on and that's a shame. All vehicles can and do have issues but it seems like getting FORD to fix anything is like pulling live crocodile teeth. I guess I will just buy my own AGM battery to address the Deep Sleep issue and then start looking for a replacement truck that doesn't need a new battery almost every year, that gets an app that works all the time (as deep sleep locks you out of features-thank God I have a remote start key fob model), that the door welds don't pull apart on due to normal use, that the rear camera and touchscreen don't randomly stop working on. All in all, I am just a fed-up consumer that only wants what I paid for and FORD just doesn't care.
"Longtime listener-first time caller here"
I preordered a hybrid maverick about as soon as you could from my local dealer and patiently waited the year plus it took to receive due to not wanting to give up features (the spray in bed liner/the co pilot 360).
I have had to have both front axles replaced under warranty around 25k miles, as well as having deep sleep messages looked at last winter and being told that nothing was really wrong and that the "computer updates" that were done during warranty recalls should fix that issue. Well it didn't so I just uninstalled the app from my phone and turned off what features I could from the truck and continued on the rest of the spring.
Fast forward to the summer and I started to get no interior lights in my truck after sitting for a few hours-well that's not good. As well as my touch screen radio freezing requiring a reset several times a week. During the summer my drivers door started squeaking and flexing at the door open stop mechanism. I hate taking my truck to the dealer so I just dealt with it. Well I was nearing the end of my 3 year 36,000 mile warranty and wanted these items addressed so I made an appointment. Thats where the warranty agony started.
They gave me a reminder card that had a date and time on it of a Thursday some time from the initial contact-no big deal. I show up with my vehicle and am told I am a day "early" so I produce the appointment card THEY wrote and it says Thursday....oh ok. They ask if I need a loaner and I ask how long it will take and they think not long to diagnose so I decline the loaner. I wait to hear from them...Finally the next week I stop by the dealer to find out what's going on and I am told that my door has broken welds in it, that there is no current fix for the freezing radio, and that there is a bad BCM causing the deep sleep issue. Did they fix any of it?-NO, Apparently they were having trouble identifying which BCM it was. I say that's fine lets go ahead and get me a Loaner until it can be repaired. They say they will call me with an update on loaner availability as soon as they can-which turned out to be about an hour later explaining to me that they have no current loaners available but my truck is 100% available to drive and is safe so I go pick up my truck. The service manager tells me that they have ordered the BCM and will contact me once it comes in as well as schedule the drivers door broken weld repair with the body shop.
Fast forward several weeks and I finally stop to ask what's going on only to be told that the BCM is in. Hmm why didn't you call me? Well lets schedule that. When is the appointment to repair the door? Oh we never scheduled that. WTF?! When do you expect to schedule that? In about three weeks. Ok I would like a loaner as at this point my truck is sitting at 35.5k miles and by the end of the month I would be over my warranty coverage. I am told that I will be contacted about a loaner. Literally less than 10 minutes after leaving the dealer they call to tell me sorry no loaners. I am getting a bit upset as this was purchased new at this dealership less than two years ago. I escalate to FORD customer care where I am told in the chat logs (Which I can provide to anyone interested in the novel) that once my truck hits 36k all warranty is void even on things that due to scheduling at the dealer were documented before that mileage.\
I am pretty upset at this time so I leave a very negative review for the dealership on Facebook as well as Google. Within the hour of that review going live they reach out to me that they have a brand-new explorer that I can use until my truck is repaired. I drop my truck off and exchange for the Explorer. Over that weekend FORD puts out the Deep Sleep/Battery Drain TSB so the next week I stop by and show the service manager who tells me that we ordered a BCM so its getting it whether it needs it or not! I talk to him about voltage readings (always less then 12v )that I have taken when my interior lights don't work (again I have pics/videos of me checking and load testing the battery-I am a certified Marine Mechanic so testing batts is an everyday job) and I discuss that thread after thread shows a new AGM many times fixes the issue. He says thank you and that they will call me when my truck is ready.
So for the best part of a month Ive driven a brand new Explorer. Ironically enough this week a service engine soon light has came up on it-WTF really? So Today I call to ask how they want me to proceed since the loaner now has a Check engine light. Well my truck came back from paint today. AWESOME! I ask what they did to repair the door and it turns out that they rewelded four spot welds and installed a FORD provided reinforcement kit. I cant remember seeing that "kit" mentioned by anyone on here so I am a bit skeptical. I ask about fixing the freezing screen and there evidently still isn't a fix from ford. I ask about the deep sleep/no interior light issue and am told all they did was replace the BCM and that the battery "tested good". I ask if it still has the issue if they are going to still warranty it-MAYBE. Thats the fing answer-MAYBE!?!
My brother currently works for ford in Cleveland, I have several other family members that do as well but I am pretty sure that this will be the last FORD I spend my money on and that's a shame. All vehicles can and do have issues but it seems like getting FORD to fix anything is like pulling live crocodile teeth. I guess I will just buy my own AGM battery to address the Deep Sleep issue and then start looking for a replacement truck that doesn't need a new battery almost every year, that gets an app that works all the time (as deep sleep locks you out of features-thank God I have a remote start key fob model), that the door welds don't pull apart on due to normal use, that the rear camera and touchscreen don't randomly stop working on. All in all, I am just a fed-up consumer that only wants what I paid for and FORD just doesn't care.
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