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Yes, I have to deal with particular customers, customers that I have had to go to bat with corporate to get repaired, even customers that I personally don't like cause they are so demanding that I learned to take before and after videos of the boat and wear cotton "boots" on my feet while on...

I am intimately familiar with flat rate and warranty rate as we use it in the marine trades as well. However as a mechanic I understand that not all my jobs are going to be "high" pay jobs. I also know that there are certainly jobs that we get paid flat rate for that we destroy the listed time...

The original reason I noticed anything was a squeaking noise during opening and closing. It turned out that the door flexed so much at the door stop mechanism that the rubber weather stripping was rubbing the metal door body underneath causing it to squeak as the door was moved through its...

Exactly! This shoddy workmanship and poor follow up work from the dealer just reinforces that all that matters today to FORD and its dealers is the original sale and then whatever "EASY" work, oil changes/tires/etc comes after. This is gut wrenching. I can not explain to you how sick to my...

Well the saga continues. I went to pick up my truck and exchange the loaner Explorer and my sales guy was there, who by the way is awesome and is quit literally the ONLY reason I deal with this dealership. He apologizes for the ordeal and lets me know that he had the truck cleaned and detailed...

It was essentially TWO months from initial scheduling of the warranty appointment until pick up of the vehicle where some items couldn't even be addressed due to FORD not having a repair available. Without a loaner after the dealer failed to schedule the follow up appointments, I would have been...

Here is the "official" response FORD Customer Service Rep Arianna gave me: Will FORD still honor the repairs that are needed if it bubbles past that 36k? Customer - 11/6/2024, 11:40 AM Bot C1 said: Excellent question! If there is no coverage under applicable warranties, recalls, or...

Hello Everybody, "Longtime listener-first time caller here" I preordered a hybrid maverick about as soon as you could from my local dealer and patiently waited the year plus it took to receive due to not wanting to give up features (the spray in bed liner/the co pilot 360). I have had to...