Your battery is sulphated, thanks to the BMS misprogramming that stops it from ever being fully charged. Flooded batteries need to sit at 95% charge or better to maximize their life. If all you have is a multimeter, that should look like 12.6-13.2V when parked overnight. Don't check it until it has been sitting for at least overnight, to leak off the surface charge. Checking the voltage is not the correct way to test a battery for the charge that it can hold, and the dealer should be using the correct battery tester instead. I guarantee that it would fail a normal load test. Your dealer needs to replace the battery (is it still under the 36mo warranty?), as it is now ruined.
The claim has been made that Ford is working on a software fix for this problem, due out sometime in 1Q2025. Meanwhile, keep getting new batteries. Mine lasted 13 months since manufacture, and yours is probably at 10-11 months including shipping time to the dealer.
If your dealer can't admit that the battery is damaged, get the Ford rep involved, and possibly move to a better dealer who actually trains their mechanics properly.
Your battery is sulphated, thanks to the BMS misprogramming that stops it from ever being fully charged. Flooded batteries need to sit at 95% charge or better to maximize their life. If all you have is a multimeter, that should look like 12.6-13.2V when parked overnight. Don't check it until it has been sitting for at least overnight, to leak off the surface charge. Checking the voltage is not the correct way to test a battery for the charge that it can hold, and the dealer should be using the correct battery tester instead. I guarantee that it would fail a normal load test. Your dealer needs to replace the battery (is it still under the 36mo warranty?), as it is now ruined.
The claim has been made that Ford is working on a software fix for this problem, due out sometime in 1Q2025. Meanwhile, keep getting new batteries. Mine lasted 13 months since manufacture, and yours is probably at 10-11 months including shipping time to the dealer.
If your dealer can't admit that the battery is damaged, get the Ford rep involved, and possibly move to a better dealer who actually trains their mechanics properly.
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