Ford's CEO needs to go.

[AirborneRATT]

This seems to be the best fit for this little rant. As we all know, Ford's CEO does NOT respect his mechanics and as a result, the dealerships are hurting for them. Why am I ranting about this? Great question. Thank you for asking.

I need the latest recall on my Maverick. You know, the towing module that randomly forgets when a trailer is connected and prevents the lights from working. Just a software update. My local Ford dealer (about a block away as the crow flies) is scheduling months out. A local competing dealership offered to send a mobile mechanic out but only in a very loose time frame. I work so... I decided to wait for the call from work.

I canceled lunch plans just in case they call. I kept a close watch on my phone so that I could meet them where we planed to meet. It was a difference of 10 minutes and the tech declined to wait. He had not arrived at our planned location yet but he can't wait. Okay. I wasn't at our planned location fair enough. However, making me wait hours is okay and making them wait minutes is not. Noon - 5 and they called at 3:30 (1530 for our military friends.) He won't be there for 10 minutes and me for 20. One or both of us may be off on that timing but the conversation was about 10 minutes and that was too much. I declined to reschedule because again, they are not MY local dealer and they called me.

I'm tired of Ford "service". Now keep in mind that I hold nothing against the employees that I interacted with. This other dealership contacted me out of the blue. They are not the dealership that I bought from, they just saw that my Maverick needed the recall and that I live near enough to them. I normally don't take cold calls like that and.... this turned into another reason I won't answer other cold calls. Not the "WORST THING THAT EVER HAPPENED TO ME! I need to speak to a manager!" It's not like that but if you're looking for my business and actively recruiting me, give me some latitude.

To tie this in with the title, if Ford's CEO didn't think so little of his techs, they would have enough techs to service the fleet of vehicles that they've sold.

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[RideSolo]

You realize, don't you that the service techs work for dealerships that are privately owned? The CEO of an auto manufacturing company has nothing to do w/ the local dealership's service department.

 

[AirborneRATT]

You realize, don't you that the service techs work for dealerships that are privately owned? The CEO of an auto manufacturing company has nothing to do w/ the local dealership's service department.

I do. However, the pricing structure from the manufacturer has priced out mechanics for Ford dealerships.

 

[Blue_Max]

I do. However, the pricing structure from the manufacturer has priced out mechanics for Ford dealerships.

And that is unique to Ford, among all auto manufacturers?

 

[Quest]

I do. However, the pricing structure from the manufacturer has priced out mechanics for Ford dealerships.

The problem is Ford sets the labour times to fix their own vehicles.
Where I come from that's called a conflict of interest!
Mobile service
You get .5 hours to look up the address get to the place and back regardless of where it is & contact the customer to sign the RO .3 to do the programming & fill out the appropriate online form to get the warranty claim paid & return the signed RO to the service advisor
A whopping 48 mins
If there were NO cars on the road & you got all green lights it might be possible
Vegas has better odds at a win

If they used the same system on the executive branch (getting paid only when they made a decision) the head office would be a ghost town

 

[Blue_Max]

The problem is Ford sets the labour times to fix their own vehicles.
Where I come from that's called a conflict of interest!
Mobile service
You get .5 hours to look up the address get to the place and back regardless of where it is & contact the customer to sign the RO .3 to do the programming & fill out the appropriate online form to get the warranty claim paid & return the signed RO to the service advisor
A whopping 48 mins
If there were NO cars on the road & you got all green lights it might be possible
Vegas has better odds at a win

If they used the same system on the executive branch (getting paid only when they made a decision) the head office would be a ghost town

Does only Ford do this?

 

[Khain]

Lmfao

 

[Glen Baker LLC]

Lmfao

If Farley didn't lose it over the Lightning. He ain't going anywhere.

 

[Hunters Edge]

This seems to be the best fit for this little rant. As we all know, Ford's CEO does NOT respect his mechanics and as a result, the dealerships are hurting for them. Why am I ranting about this? Great question. Thank you for asking.

I need the latest recall on my Maverick. You know, the towing module that randomly forgets when a trailer is connected and prevents the lights from working. Just a software update. My local Ford dealer (about a block away as the crow flies) is scheduling months out. A local competing dealership offered to send a mobile mechanic out but only in a very loose time frame. I work so... I decided to wait for the call from work.

I canceled lunch plans just in case they call. I kept a close watch on my phone so that I could meet them where we planed to meet. It was a difference of 10 minutes and the tech declined to wait. He had not arrived at our planned location yet but he can't wait. Okay. I wasn't at our planned location fair enough. However, making me wait hours is okay and making them wait minutes is not. Noon - 5 and they called at 3:30 (1530 for our military friends.) He won't be there for 10 minutes and me for 20. One or both of us may be off on that timing but the conversation was about 10 minutes and that was too much. I declined to reschedule because again, they are not MY local dealer and they called me.

I'm tired of Ford "service". Now keep in mind that I hold nothing against the employees that I interacted with. This other dealership contacted me out of the blue. They are not the dealership that I bought from, they just saw that my Maverick needed the recall and that I live near enough to them. I normally don't take cold calls like that and.... this turned into another reason I won't answer other cold calls. Not the "WORST THING THAT EVER HAPPENED TO ME! I need to speak to a manager!" It's not like that but if you're looking for my business and actively recruiting me, give me some latitude.

To tie this in with the title, if Ford's CEO didn't think so little of his techs, they would have enough techs to service the fleet of vehicles that they've sold.

Sorry but you might want to rephrase your post. Reading your post it reads like the issue is your lack of accountability and unreliability.

They sent a mechanic to fix your vehicle and you were not at that destination when they arrived. Don't take this wrongly. I understand you need a recall performed. That being said the way I read your post or interpret it they bent over backwards to accomplish that. When did Americans stop being entitled and stop having compassion, understanding and respect for the working class. I'm talking about the mechanic that has to work a job, then drive to the next location not knowing exact times. This is why the responsibility to be at that location at the time he loosely estimates is very important. His time I'm sure is monitored by his employer and I'm almost positive they are not willing to pay for him to sit there waiting for you. Don't forget every minute he waits this other Ford customers are would be put back in time. Pretty much sounds like you are more important than all the other customers with issues he is sent to take care of, or it is not your concern.

Sometimes we get upset and don't look at the whole picture or the ramifications others will endure from those consequences.

 

[Quest]

Does only Ford do this?

They all do it , thats why its a industry problem

 

[Jonny44]

Mine was completed OTA, as it's just software. You don't always have to go to the dealer.

 

[MavStangVa]

Mine was completed OTA, as it's just software. You don't always have to go to the dealer.

@AirborneRATT has a 2024 as do I. No OTA updates possible.

 

[Scott Asheville]

Happily for Jim Farley, the Ford board seems totally happy with his performance. I guess when AirborneRATT becomes board chairman, Jim should start shopping around his resume.

Farley rocks as CEO. He takes risks. He's a car guy. He's socially aware. He ain't perfect, but neither are you or me.

Heck, I'd vote for Farley as president over any candidate in the last few decades.

 

[Blue_Max]

They all do it , thats why its a industry problem

But apparently it should cost Ford's CEO his job.

 

[Blue_Max]

Sorry but you might want to rephrase your post. Reading your post it reads like the issue is your lack of accountability and unreliability.

They sent a mechanic to fix your vehicle and you were not at that destination when they arrived. Don't take this wrongly. I understand you need a recall performed. That being said the way I read your post or interpret it they bent over backwards to accomplish that. When did Americans stop being entitled and stop having compassion, understanding and respect for the working class. I'm talking about the mechanic that has to work a job, then drive to the next location not knowing exact times. This is why the responsibility to be at that location at the time he loosely estimates is very important. His time I'm sure is monitored by his employer and I'm almost positive they are not willing to pay for him to sit there waiting for you. Don't forget every minute he waits this other Ford customers are would be put back in time. Pretty much sounds like you are more important than all the other customers with issues he is sent to take care of, or it is not your concern.

Sometimes we get upset and don't look at the whole picture or the ramifications others will endure from those consequences.

Oh, his problem isn't with the mechanic, it's with the corporation's CEO!

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