Ford sends out (blanket spam) email -- "An Important Update About Your Order"

[A2michguy]

Got email. First Edition Lariat hybrid. Ordered 8/30/21.

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[Watchman]

I for sure did not get this email last night/yesterday.

My build date was 3/14 and it changed to "In production" on 3/10.
3/11 I got a window sticker
3/19 this morning, my window sticker updated but there was no change on it.

As of today, still in production. And I did not get that email from last night. So my order is in Ford's system but I did not get this email.

Reserved 7/18
Ordered 8/18
Build Date 3/14 XLT Lux Hybrid no other add-ons (edited to include build info)

Check your SPAM folder! G-mail has been putting some of these Ford related emails in the Spam folder.

 

[LJB]

I got mine yesterday!

 

[Sarah]

I got one too, but honestly it’s at least nice to hear from them because I haven’t heard from my dealer once since I placed my order. All of my updates have come from this forum.

 

[Charles]

I got one. I picked up my Lariat on Dec 21, 2021.

 

[DanMav1701]

People complained about Ford not communicating.

Ford finally sends out a communication that they are sorry things are so slow due to unforeseen circumstances.

Now a lot people are complaining that Ford communicated, because it's not what they wanted to hear.

 

[Deleted member 5597]

This is only my guess, but this is Ford’s way to say that they do have your order confirmed, they understand you’ve been waiting a long time, you’re frustrated, but delays are beyond their control with parts constraints and chip shortages, and they’re sorry for the delay, as it’s beyond their control.

I ordered a hybrid XLT with CP360 and the lux pkg.I was called by the sales manager last week, and he read the Ford bulletin sent to all Ford dealers about removing CP and the lux pkgs in order to speed up your order. I’m unwilling to do either, and my order has a possibility not to get produced this model year, and I might have to re-order for a 2023.

For those that may not know, I picked up an XL hybrid on 27 January, as I gave Ford 90 days to at least send me a notification that it’s going into production. On 19 January, which was 90 days from the time of my order, I began searching Ford dealers as far away as I was willing to travel to find and drive home a new hybrid Maverick. I live in Pensacola, Fl, so I searched as far away as Houston to the west, Jacksonville to the east, Miami to the south, and Nashville to the north.

After a week of intense searching, I found an XL hybrid in Velocity Blue, the same color I ordered. The dealer had 14 others interested in the truck, so they held a drawing for the right to buy the truck. I was the lucky winner. I flew up to Charleston and bought the truck, and drove it home 546 miles. It did come with a hard top trifold tonneau cover and the spray in bed liner, both options I wanted for my XLT.

I couldn’t be any happier with the truck than I am! I plan on selling the XL when my XLT arrives.

 

[AlZ]

I got it late Friday night. Ordered July 17, XLT hybrid with lux, copilot 360.

 

[OleFordGuy]

Yep, I got mine also, vehicle details in sig. Since this seems to be a blanket communication- to calm all the complaints about no communication from Ford- they listened and reacted. That’s a good thing! I would also think that if you did NOT get one, you may want to communicate with your dealer to make sure your order was properly placed with Ford

 

[Guilla]

Check your SPAM folder! G-mail has been putting some of these Ford related emails in the Spam folder.

Yeah the Ford emails come through to my junk folder about half the time (i received a few changing my build date). No emails from ford the last week, but like i said, my window sticker did update, it changed from a 3/11 dated sticker to 3/19, no changes other than date on the sticker.

 

[Turtle]

It says "UPDATE", not Change?

Everybody that has an order in with a dealer for a Ford Car, SUV, or Truck got this email -- not just Maverick folks. If your purchase is complete (Sold) then you were not on Ford's list to get the email. As I posted earlier, if you didn't get the email your email isn't in the Ford system and you need to contact your dealer.

Not true I am scheduled for week of 3/28 so they have my email but didn’t get this message.

 

[Osilith]

Can confirm I got the email as well. Ordered 11/6 Black XLT 2.0 EB AWD FX4 4K XLT Lux

 

[gstockton]

I got the email

 

[Spook]

Yeah, I got one too. I ordered a hybrid Lariat with lux and 360 package - no moon roof.

 

[MDmaverick]

I just received my email today. ( I ordered 9.11.21 // XL Hybrid with zero options). On one hand, I’m glad to finally receive some communication from Ford. On the other hand, it is a big question mark as to when this order will be completed.

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