Disappointment and honesty.

[RickG]

I pay $20 a month so I'm always trying to find new ways to use it. I often copy and paste news articles to get a 1 paragraph summary too.

I also pay and it's worth it to me. It has great daily use for me but sometimes forget other ways of using it like you did. I rarely use google/bing to find answers now.

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[V-blue Mav]

I

Ford tried to produce a pickup for under $20,000. I really appreciate the effort. I expected a no nonsense design and that is what it is. Recalls suck but talk to anyone who has bought any brand and you will hear the same story. I own a 22 Lariat Hybrid. Was seriously considering trading up to a 25 for the AWD but don’t want to spend 1000’s more to do it. I am totally happy with my truck even with its quirks. Too bad some have issues with theirs. If I had major issues like you did, I would probably have a different opinion. It would be interesting to do a poll to see how many people are happy with their Mavericks.

I believe you meant to reply to the OP, that's not me. I merely replied to their post with an emoji. The OP is morebadnews-
https://www.mavericktruckclub.com/forum/members/morebadnews.36556/

 

[Frankd71864]

Quality is going the of the Dodo across all brands and industries. Toyota has even fallen off.

 

[AutobahnSHO]

Your version (er... chat gpt version) sounds like it was done by a human.

But.... last night I used Google's A.I. to give me a list of metals softer than steel. Should be simple but it got it wrong.

Most AI models now are good at regurgitating information inserted, but I would not trust them to find information. They rely only on the information that they've been fed.

 

[npaladin2000]

Sorry you had such a bad experience, but it appears that your experience was 90% dealer, and you believed them when they tried to shift the blame to Ford Corporate, which let them game you even more. The upside is that, since you'll never buy a Ford again, you'll never have to deal with that dealer again. Nor should you. You should also be spreading the word about how bad THAT PARTICULAR DEALER is. But too many of us have had good experiences with other Ford dealers and our Ford vehicles to ever agree with your OP. And just what were you expecting posting to a Ford vehicle club forum anyway?

 

[samspritzer]

I also think there's been some miscommunication about the warranty service process and, consequently, a misunderstanding of what you were actually saying. Ford would not tell your dealer not to service you, but they very well might tell the dealer they aren't paying for warranty work without a clear diagnosis of the problem. The dealer then tells you that Ford refused to cover the service work, thereby leaving you in the valley of the vendors because they couldn't actually diagnose the problem or explain it properly to Ford.

This happens to be true. Warranty work depends on certain conditions. Outside of that requires additiional approval by Ford if it is to be covered as a warranty claim.

 

[Ranch]

This happens to be true. Warranty work depends on certain conditions. Outside of that requires additiional approval by Ford if it is to be covered as a warranty claim.

When I worked at a Ford dealer I remember doing P&A's for cost caps. Lets say you had a transmission problem. Ford would have the dealer price out the parts and labor to repair the transmission vs replacing the entire assembly.

Sometimes they would ok a replacement, sometimes they would only approve a repair. It would depend on cost and availability.

 

[mr mojo risen]

Well..... This one is not for the loyal Ford lovers.

If I could go back in time, this vehicle would never have been purchased. Luckily, this was purchased before Ford decided to jack up the price on this poorly put together "vehicle". The number of issues that we have experienced just recently is outrageous and we have had the truck for barley just over a year.

I could write a 12-page novel about the absurdity we have had to deal with between not only the dealership but incompetent Ford Corporation as well. Just to get the vehicle seen for the problem was an nightmare. Side note: maybe if they built a quality vehicle, they wouldn’t be in the shop more than it is on the road. There are a bunch of recalls already, and those who have had them serviced have had other issues arise after being completed. We were hesitant to have the recall completed, but after the recall was scheduled the vehicles turbo decided to malfunction. I called every dealership in a 30-mile radius to see if anyone would be able to service the truck prior to the date set for the recall as that was weeks away and the vehicle has extreme performance issues. Needless to say, the dealerships laughed and advised they would be booked for weeks. Great service huh! I will also advise, if you have issues and the dealership isn’t moving on it, don’t think corporate will help. You see even though there are a bunch of codes coming up on the Ford Pass app advising of the turbo waste gate issue, but for some reason the dealership said they did not have any codes showing on the OBD reader. With that they did not assess or attempt to fix the turbo issue and released the vehicle back into our possession. The turbo then got stuck again and we were almost involved in an accident because the vehicle had latency with the turbo being stuck closed. Luckily the other driver was aware of their surroundings, and no one was hurt….. YET.

Once Ford “found” the turbo issue which they had to get the engineers involved to figure it out, we were provided a rental while it was being service. The rental is another topic. Ford provided a Ford Escape as the FIRST rental. The stereo display barely worked, and it ran just as poorly as the Maverick. Once it was serviced and we received the truck back there was then a knock in the engine every time we made a turn, which wasn’t there prior to the vehicle being dropped off. After another lovely battle, the vehicle was serviced again. This time we were provided with the Ford Bronco as the rental. For how much these vehicles go for, you would think at the bare minimum the stereo would work. But, just like the Escape, it was a terrible ride and the stereo barley worked.

I would also like to put in here our experience with Ford Corporate as that was probably the worst part of this entire experience. You see, the case was originally assigned to one worker. That representative was working with the dealership regarding the service needed. What we had originally thought was a good thing, turned into a mountain of problems. She was apparently terminated or resigned. We were NEVER informed of this and that there was a new case worker assigned. That person never once reached out to let us know they would be handling the case moving forward, almost like they were hoping we would forget and drop the case. We then also found out from the mechanic that they wanted to service the vehicle, but they were not permitted to do so by corporate as they approve what the mechanic was allowed to work on. How does that make any bit of sense when the mechanic can physically see the vehicle and corporate just sits behind a desk and scams people. Another issue is that they will absolutely lie about their job title! We were told we had a supervisor assigned since the case got out of hand. But when that “supervisor” emailed us their title in the email signature did not match!

Due to the issues and nonsense we had to deal with, they were working on a reimbursement. We also wanted to have a buyback, so we no longer had to deal with the vehicle and the issues. Compensation was made and confirmed via phone and email. BUT… when I mentioned a buy back corporate advised use to use the Better Business Bureau Autoline. We could not lemon law the vehicle since the PA Lemon Law for new vehicles is VERY limited and we had already surpassed the 12,000-mile mark. Well, that was another mistake, after that was filed Ford completely ignored us from then on, we had emailed them to get updates, and they would ignore us. If you called, they would try to contact the case worker but magically they were always busy or on another line and advised they would call back within 24 hours. She even once answered when we were being transferred by another rep and the case worker told her no and hung up. We are still waiting for that call back, and it’s been at the minimum a month.

After a very long battle and not having the vehicle for 41 days due to it being in and out of the shop, we are at our wits end. This will be the last year we have this vehicle. Either it shits the bed because it’s a ford, or it’s sold to the next poor victim. There are still several issues that remain, and we just don’t trust that Ford will fix the issue. It is very evident that all Ford cares about is money, they do not care if you are safe, and they clearly do not care about their good name. Reliability is not their priority.

With this post, I DO NOT want to be contacted any further by Ford Corporation! You have had your chance to remedy the situation. You had your chance to prove you care about the families driving your vehicles. This here is just a warning to those who already have the vehicle. I have already started free advertising for you to let EVERYONE know not to buy any FORD. This could have been an excellent truck if Ford built quality. I don’t care that Ford wants to cut corners and skimp when it comes to parts, but I do expect them to take pride in their work and service those issues. Just look at the lawsuit with the Ford Focus and Ford Fiesta as those transmissions were terrible….. and the lawsuit is still OPEN and ongoing on at this time. I can almost guarantee that they used the same shitty parts that they used on the Focus and put them in the Maverick, they both run like garbage. Also the picture attached is what happens every time it rains..... and that isn't a new issue, this is what the vehicle came with.

Thank you Ford, for showing your true colors. I wish you nothing but failure with your active and future lawsuits. Fuck around and find out! Don’t start no shit, won’t be no shit. And finally, remember the 7 P’s. Prior Proper Planning Prevents Piss Poor Performance!

Sincerely,

Annoyed Ford Owner.

https://www.reactiongifs.com/r/2012/06/didnt-read.gif

 

[James K]

Well..... This one is not for the loyal Ford lovers.

If I could go back in time, this vehicle would never have been purchased. Luckily, this was purchased before Ford decided to jack up the price on this poorly put together "vehicle". The number of issues that we have experienced just recently is outrageous and we have had the truck for barley just over a year.

I could write a 12-page novel about the absurdity we have had to deal with between not only the dealership but incompetent Ford Corporation as well. Just to get the vehicle seen for the problem was an nightmare. Side note: maybe if they built a quality vehicle, they wouldn’t be in the shop more than it is on the road. There are a bunch of recalls already, and those who have had them serviced have had other issues arise after being completed. We were hesitant to have the recall completed, but after the recall was scheduled the vehicles turbo decided to malfunction. I called every dealership in a 30-mile radius to see if anyone would be able to service the truck prior to the date set for the recall as that was weeks away and the vehicle has extreme performance issues. Needless to say, the dealerships laughed and advised they would be booked for weeks. Great service huh! I will also advise, if you have issues and the dealership isn’t moving on it, don’t think corporate will help. You see even though there are a bunch of codes coming up on the Ford Pass app advising of the turbo waste gate issue, but for some reason the dealership said they did not have any codes showing on the OBD reader. With that they did not assess or attempt to fix the turbo issue and released the vehicle back into our possession. The turbo then got stuck again and we were almost involved in an accident because the vehicle had latency with the turbo being stuck closed. Luckily the other driver was aware of their surroundings, and no one was hurt….. YET.

Once Ford “found” the turbo issue which they had to get the engineers involved to figure it out, we were provided a rental while it was being service. The rental is another topic. Ford provided a Ford Escape as the FIRST rental. The stereo display barely worked, and it ran just as poorly as the Maverick. Once it was serviced and we received the truck back there was then a knock in the engine every time we made a turn, which wasn’t there prior to the vehicle being dropped off. After another lovely battle, the vehicle was serviced again. This time we were provided with the Ford Bronco as the rental. For how much these vehicles go for, you would think at the bare minimum the stereo would work. But, just like the Escape, it was a terrible ride and the stereo barley worked.

I would also like to put in here our experience with Ford Corporate as that was probably the worst part of this entire experience. You see, the case was originally assigned to one worker. That representative was working with the dealership regarding the service needed. What we had originally thought was a good thing, turned into a mountain of problems. She was apparently terminated or resigned. We were NEVER informed of this and that there was a new case worker assigned. That person never once reached out to let us know they would be handling the case moving forward, almost like they were hoping we would forget and drop the case. We then also found out from the mechanic that they wanted to service the vehicle, but they were not permitted to do so by corporate as they approve what the mechanic was allowed to work on. How does that make any bit of sense when the mechanic can physically see the vehicle and corporate just sits behind a desk and scams people. Another issue is that they will absolutely lie about their job title! We were told we had a supervisor assigned since the case got out of hand. But when that “supervisor” emailed us their title in the email signature did not match!

Due to the issues and nonsense we had to deal with, they were working on a reimbursement. We also wanted to have a buyback, so we no longer had to deal with the vehicle and the issues. Compensation was made and confirmed via phone and email. BUT… when I mentioned a buy back corporate advised use to use the Better Business Bureau Autoline. We could not lemon law the vehicle since the PA Lemon Law for new vehicles is VERY limited and we had already surpassed the 12,000-mile mark. Well, that was another mistake, after that was filed Ford completely ignored us from then on, we had emailed them to get updates, and they would ignore us. If you called, they would try to contact the case worker but magically they were always busy or on another line and advised they would call back within 24 hours. She even once answered when we were being transferred by another rep and the case worker told her no and hung up. We are still waiting for that call back, and it’s been at the minimum a month.

After a very long battle and not having the vehicle for 41 days due to it being in and out of the shop, we are at our wits end. This will be the last year we have this vehicle. Either it shits the bed because it’s a ford, or it’s sold to the next poor victim. There are still several issues that remain, and we just don’t trust that Ford will fix the issue. It is very evident that all Ford cares about is money, they do not care if you are safe, and they clearly do not care about their good name. Reliability is not their priority.

With this post, I DO NOT want to be contacted any further by Ford Corporation! You have had your chance to remedy the situation. You had your chance to prove you care about the families driving your vehicles. This here is just a warning to those who already have the vehicle. I have already started free advertising for you to let EVERYONE know not to buy any FORD. This could have been an excellent truck if Ford built quality. I don’t care that Ford wants to cut corners and skimp when it comes to parts, but I do expect them to take pride in their work and service those issues. Just look at the lawsuit with the Ford Focus and Ford Fiesta as those transmissions were terrible….. and the lawsuit is still OPEN and ongoing on at this time. I can almost guarantee that they used the same shitty parts that they used on the Focus and put them in the Maverick, they both run like garbage. Also the picture attached is what happens every time it rains..... and that isn't a new issue, this is what the vehicle came with.

Thank you Ford, for showing your true colors. I wish you nothing but failure with your active and future lawsuits. Fuck around and find out! Don’t start no shit, won’t be no shit. And finally, remember the 7 P’s. Prior Proper Planning Prevents Piss Poor Performance!

Sincerely,

Annoyed Ford Owner.

Sorry to hear of your trials and tribulations. If you're a regular reader of this site, I'm sure you're aware that your situation is unique and while some issues have been reported, yours is the worst I've read about. Overall, the Maverick is a great vehicle for the price. Ford is over 100 years old and one of the largest Automotive companies in the world. As a public company their dedication is to shareholder value. A big part of that is quality products and customer satisfaction. If what you've reported about the company were accurate, there would be a massive shareholder suit. I'm not saying you're not entitled to your opinion and beliefs, but my gut tells me there is more to this story.

 

[JetFixxxer]

I pay $20 a month so I'm always trying to find new ways to use it. I often copy and paste news articles to get a 1 paragraph summary too.

It helps write code as well. You should see my .PDF files. ChatGPT saved me hours..

 

[wax87]

The 2.5 Hybrid has a turbo?

HRG

I want that kit for mine

 

[Bwicka]

Sucks to be you , sorry to hear you may have to step up and buy an actually more expensive vehicle .
I say go for broke and get a hummer ev or loaded toyota tundra or tacoma .should do the same as the maverick for you.
Just pick a better dealer this time because that sounds like most of your problems and maybe just having a single vehicle.

 

[Bruce W]

I
I believe you meant to reply to the OP, that's not me. I merely replied to their post with an emoji. The OP is morebadnews-
https://www.mavericktruckclub.com/forum/members/morebadnews.36556/

Ok. Sorry. Hard to get in the thread at the right place sometimes. No big deal as my thoughts were not too earthshaking

 

[Hot Runr Guy]

I want that kit for mine

If you're just jumping in, the OP had 2.5 Hybrid as their engine choice in their profile, yet were talking about turbo-related problems. They later updated their profile.

HRG

 

[ianjay]

Still wondering how the barley is doing. I had a pretty good year in hay, but didn't plant anything else.

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