he entered the car wash in "D", applied brakes, came to a stop and put XMSN in "N". Usually there is no lockout to go from "N" to "D", or from "D" to "N".Don't you have to apply the brake to put it in gear? Either there's more to the story or a defect. Don't think you can just spin the dial and have the vehicle start rolling. Seems more likely OP never put it in neutral.
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