Deleted member 27965
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Sure appreciate this forum for the info provided. Spent two years searching out my Cactus Grey 2023 Hybrid XLT and was able to purchase mine at a dealership in February of this year. A women had ordered the vehicle in the fall of 2022 and subsequently purchased one at auction. When the vehicle was delivered to the dealership for her to pick up, she declined the purchase and the dealership called me offering it to me after they dealt with the title issues. Window sticker MSRP at $28,000, dealership started at $40,000 asking price. I really wanted this vehicle and was able to drive off the lot having paid $10,000 over the MSRP. Just love this truck! My first Ford vehicle, so my first time dealing with Ford Motor Co. I came to find out that my vehicle that arrived at the dealership with 55 miles on it and sold to me with 55 miles on it was sold to me as a used vehicle. The dealership would not award the new car FordPass Rewards points and I had to argue with the dealership to finally get my used vehicle purchase points. Not a big deal, but it sure left a bad impression.
At the end of May my front tires were bald. I contacted the dealership and went into their FastLane, at which time they reported the tires were defective and replaced the factory Continental tires on the front at no charge. They replaced in June at about 7,000 miles. Quick response, great service.
In August I began having the "Death Wobble" in my front end whenever I accelerated past about 30-40%. This would stop when I backed off or when I reached a level speed. Both of the new front tires were loosing all their tread. At 10,000 miles I had the scheduled service and was told by the FastLane crew that the front end wobbling might be my drivetrain and that I needed to go to the dealership service area to assess. The service manager was unable to get the wobble to occur and we left it that if it reoccured I should bring it to a dealership.
Early September and the front end wobble is worse and my front tires are almost bald again. Called my local dealership to schedule diagnostic appointment and was given an appointment for a month and a half later. Made that appointment this past Monday and was told that the front axle needed replacing and that the dealership had ordered one that would be on back-order at this time. I asked the Service Advisor if both front axles were being addressed and she replied that there was only one front axle on my vehicle. She also reported that my front tires would not be covered under the bumper to bumper warranty and gave me a printed estimate on the cost to replace all four tires. I left the dealership service department with my truck exactly as I had driven it in that morning. Same wobble in the front end and both front tires bald (I had to swap out the driver side front tire with the spare because it would not hold air).
Upon returning home I got on this forum and looked at others experience with the exact same issues. I also verified that, as I thought, my front wheel drive truck does indeed have two front axles/CV joints. I recontacted the dealership and spoke with the Service Advisor I had worked with on Monday and asked her to verify that both the right and left front axles were ordered. She stated that the passenger side was the only side affected, but would check with the service manager to clarify. I stated that both axles would need replacement. She called me back shortly and told me that both were ordered, but that the passenger side axle was on back order.
I went ahead and contacted Ford Motor Co in Dearborn about my concern over the defective axles on my 2023 vehicle and issues surrounding replacement of both the axles and my front tires. I now have a case number and was assured a customer service representative would contact me within 24 hours.
Again, I LOVE this truck. I was impressed with the engineering and design, as well as Ford Motor Co's forward thinking in producing a unibody, 4 door, hybrid truck that would be affordable to people unable to normally get into either the truck or hybrid market. As for service and customer care, I am yet to be satisfied with this aspect of Ford Motor Co. (FastLane staff/service excluded).
I will continue to update my journey getting these issues resolved and look for a YouTube post soon.
At the end of May my front tires were bald. I contacted the dealership and went into their FastLane, at which time they reported the tires were defective and replaced the factory Continental tires on the front at no charge. They replaced in June at about 7,000 miles. Quick response, great service.
In August I began having the "Death Wobble" in my front end whenever I accelerated past about 30-40%. This would stop when I backed off or when I reached a level speed. Both of the new front tires were loosing all their tread. At 10,000 miles I had the scheduled service and was told by the FastLane crew that the front end wobbling might be my drivetrain and that I needed to go to the dealership service area to assess. The service manager was unable to get the wobble to occur and we left it that if it reoccured I should bring it to a dealership.
Early September and the front end wobble is worse and my front tires are almost bald again. Called my local dealership to schedule diagnostic appointment and was given an appointment for a month and a half later. Made that appointment this past Monday and was told that the front axle needed replacing and that the dealership had ordered one that would be on back-order at this time. I asked the Service Advisor if both front axles were being addressed and she replied that there was only one front axle on my vehicle. She also reported that my front tires would not be covered under the bumper to bumper warranty and gave me a printed estimate on the cost to replace all four tires. I left the dealership service department with my truck exactly as I had driven it in that morning. Same wobble in the front end and both front tires bald (I had to swap out the driver side front tire with the spare because it would not hold air).
Upon returning home I got on this forum and looked at others experience with the exact same issues. I also verified that, as I thought, my front wheel drive truck does indeed have two front axles/CV joints. I recontacted the dealership and spoke with the Service Advisor I had worked with on Monday and asked her to verify that both the right and left front axles were ordered. She stated that the passenger side was the only side affected, but would check with the service manager to clarify. I stated that both axles would need replacement. She called me back shortly and told me that both were ordered, but that the passenger side axle was on back order.
I went ahead and contacted Ford Motor Co in Dearborn about my concern over the defective axles on my 2023 vehicle and issues surrounding replacement of both the axles and my front tires. I now have a case number and was assured a customer service representative would contact me within 24 hours.
Again, I LOVE this truck. I was impressed with the engineering and design, as well as Ford Motor Co's forward thinking in producing a unibody, 4 door, hybrid truck that would be affordable to people unable to normally get into either the truck or hybrid market. As for service and customer care, I am yet to be satisfied with this aspect of Ford Motor Co. (FastLane staff/service excluded).
I will continue to update my journey getting these issues resolved and look for a YouTube post soon.
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