Anyone tried the Ford Customer Support Number lately?

[adawalli]

I have tried both 18003923673 and 18003344375 and the prompts are totally different. I can't figure out how to ask about my order. Thanks in advance if someone knows the answer

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[Snax]

It's Saturday, so I expect that admin people who can help with things like this are probably out of the office until Monday.

 

[starquestbd22]

Pretty sure I called the second number last week before I got scheduled. Best I remember, it was pretty straight forward. Seems like I selected an option for order info then selected the right option for 2022 Maverick and it got me to someone. They couldn’t tell me anything other than that my order had been received and was processing. Couldn’t even see my selected build options.

 

[adawalli]

Pretty sure I called the second number last week before I got scheduled. Best I remember, it was pretty straight forward. Seems like I selected an option for order info then selected the right option for 2022 Maverick and it got me to someone. They couldn’t tell me anything other than that my order had been received and was processing. Couldn’t even see my selected build options.

Yeah, same for me last week, but now it's voice prompts and I haven't discovered how to get back to the same endpoint

 

[adawalli]

ok, I think you say "build status" and then "Ford Maverick" - they are indeed closed, but just wanted to make sure I could get there. I tried order status at first, and that was not recognized.

 

[SgtLip]

I have tried both 18003923673 and 18003344375 and the prompts are totally different. I can't figure out how to ask about my order. Thanks in advance if someone knows the answer

YES. Called the 800-392-3673 last night (8/14) and was on hold for 1 jour 15 minutes. The lady who answered dealt with Bronco's.

So you are correct. Regardless of me telling the robot, MAVERICK he gave me Bronco. But she could help me. Useless information, but she helped. I didn't rate the call very high after the conversation during the survey.

 

[Goldrush72]

Called tonite after work and was almost ready to freak out. The CSR could not find our order even with all the right order codes. She could find us but not the order. Seems she accidently put a number in a field that screwed up the search. Cleared the field and viola our order magically appeared. Whew! almost had a heart attack.

 

[SgtLip]

Called tonite after work and was almost ready to freak out. The CSR could not find our order even with all the right order codes. She could find us but not the order. Seems she accidently put a number in a field that screwed up the search. Cleared the field and viola our order magically appeared. Whew! almost had a heart attack.

Can't trust these hourly work at home folks.

 

[altomav]

You can also go to https://www.ford.com/myaccount/ and create an account and use their chat option for support. That's what I did instead of calling.

 

[asel3121]

The automated system asked why I was calling and when I said "Maverick" it transfered me to Marketing.

 

[es7129]

You can also go to https://www.ford.com/myaccount/ and create an account and use their chat option for support. That's what I did instead of calling.

I just tried this; they gave me the 800 number to call marketing.

 

[es7129]

The automated system asked why I was calling and when I said "Maverick" it transfered me to Marketing.

That’s correct. You want to speak with marketing.
This is their line: 1 (800) 334-4375

 

[DAM]

I called the 4375 # yesterday selected Maverick waited about 15 minutes then had someone pick up that was totally helpful

 

[CASD57]

That’s correct. You want to speak with marketing.
This is their line: 1 (800) 334-4375

Select 1 and than 4

 

[WasChops]

You can also go to https://www.ford.com/myaccount/ and create an account and use their chat option for support. That's what I did instead of calling.

That chat option locked me into a discussion for Sync - I don't want to discuss that until I have the product!

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