New Scheduling Emails system -- will now be sent once vehicle gets a scheduled build day

[Sdaudt]

Hello All Current and Future Maverick Customers
We fully recognize there is a lot of interest and excitement about the Maverick. We are here to answer your questions and be as transparent with you as possible about any confusion in the ordering, scheduling, and production process. Rest-assured, our goal is to build as many Mavericks as we can and satisfy as many new Maverick customers as possible given global supply chain challenges. Thank you for your interest in Maverick and your patience during this process. Our goal is to build as many Mavericks as we can so you can get out there and enjoy the 2022 North American Truck of the Year!

I am curious... you stopped taking new orders a few months ago. How many orders do you have left unscheduled and how many do you plan to make before 2023 build year?

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[jjMichigan]

This probably isn't going to reduce that many e-mails and my make people more angry, build days get moved around even a week or two before. I have access to Vehicle Visibility so I can check orders anytime and have watched my build day bounce around for the past three weeks, it has moved 4 times.

 

[Champ]

​

​ ​ Remember, the dealers are Ford's customers. We are the dealer's customers. pat---- Think of the "dealer" as an Amazon or a UPS driver? Are they the customer, or just an intermediary in the delivery of the goods being paid for by the end user? Remove us eventual Maverick owners from the equation and tell us again who is the actual "customers" of Ford! We are paying FMC for the delivery process, just look on your window sticker!

 

[mattzar]

@Ford Motor Company please go back to the old email format. The more information the better. The new way is just going to create more phone calls to Ford customer service asking for more information anyway.

 

[Lone Star Proud]

What if you have a build date already but Ford pushes it back several weeks or a month for whatever reason. Would Ford no longer tell you that your original build date has changed with an email?

 

[sanpablo]

My $0.02. Last week after not getting THE email I called the help line. Nice guy there looked up my order and gave me my VIN, which I texted to my salesman and he called back with a build week of 5/9. I did enter the information on the spread sheet here , it shows 333 days of waiting, IF I get built on the 9th of May,

So call the helpline and see if your VIN has been issued is the best advise I got for ya.

I went on Ford chat yesterday with a very nice person, Brianna. Gave her my info and she told me "in order processing, etc...." Basically told me to stay in touch with my dealer who did email me last week telling me "nothing new" It was nice to hear from him after 5 months
I am hopefull, call me an optimist!!

 

[Hoagus]

@fordmotorcompany agree this is a terrible change. Most people have not gotten any communication from Ford since order confirmation. We are all wondering if we will even get a vehicle this year and now you give us another 2 week blackout period. You are not providing basic customer service and we will not forget when things go back to normal. Better too much information than not enough!

It seems like a good change to me. My build date kept getting pushed further away, and I dreaded getting that late Friday email informing me of the latest delay. I’d rather get just the one true and correct build date notice.

 

[JBnorthTX]

@Ford Motor Company

If you are going to stay with the new procedure of not sending emails at the time VINs are assigned, please communicate to your dealers that THEY are expected to contact customers promptly when VINs are assigned.

 

[Hoagus]

Why even offer package options they can't readily supply? Waste of 9 months it seems

They couldn’t know exactly how constraints would affect future production.

 

[Hoagus]

@Ford Motor Company
There's never been a complaint that we were getting too much information!

I complained because they kept changing my build date. I’d rather not get emails with dates that aren’t real.

 

[Delzona]

I complained because they kept changing my build date. I’d rather not get emails with dates that aren’t real.

Every time you're send a build date email it is a real date, but as your date gets closer and supplies don't show up as planned then your date gets moved.

 

[Rob Cactus Gray]

Facts
1. The current system isn’t sufficient
2. The new system needs to be thrown out. Not ideal for anyone.
3. Wrong build dates = pissed customers.
4. Lack of (correct and consistent) information for customers. I can call in to Ford 5 times and get 5 different answers to the same question.

Recommend
1. Go to a user friendly system linked to our Ford pass accounts that updates with the order and all the particulars. Updates to possible items this could speed things along and ability to remove/add packages.
2. Estimated build block 4-6 week time the truck will be built. As it get closer a build day or week will come into play.
3. Estimate of when truck will get a build date. We’re in the dark
4. Access to all rebates and price lock / finance rate lock

Some of us don’t have faith are orders were put in right. We definitely don’t have faith in our dealers.

 

[WildHorse]

Realistically, I might have to order a Santa Cruz SEL AWD just before Hyundai cut off 2022 ordering

 

[BradnChristine]

I would suspect the dealers would love this new plan...and many may make effort to NOT provide info to the ordering customer, in hopes they can get them not to buy their order. Kaching! ADM galore! Bad idea to reduce communication from Ford...unless you are a dealer.

 

[huunvubu]

This NEW system if it was in place when I ordered it would have sucked big time.

I ordered on 8/26 and got the scheduling email on 9/16 with the build date of 11/8 which got pushed back three times to 11/15, 11/22 and finally 11/29.

If this new system was in place then I ordered I would have only received the order confirmation email on 8/26 then NOTHING until 11/29 which would have been three months of dead silence. Which would have left me not knowing what the hell was going on.

With the original email system I knew my order was going to be built three weeks after I ordered so I really had no anxiety over the next two months.

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