[Dealer Memo] Not all 2022 Mavericks will be built. Update on Maverick Retail Order Scheduling, Customer Options and Order Amendment

[T Man]

I am not changing anything on my order.
From reading all of the posts you really can't be sure what happens if you change or when you change.
Also, I want the few options that I chose.

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[Starwatcher]

I am no changing anything on my order.
From reading all of the posts you really can't be sure what happens if you change or when you change.
Also, I want the few options that I chose.

Nothing happens. I took mine to dead bare bones stock last August. Still no truck and no idea when it will be made..if ever. Other brands are looking better all the time.

 

[DJF]

I believe that fleet vehicles are put into mix with the retail units.

Much discussion on these boards about allotments for dealerships and the effect on when retail customers will get their builds. Where and how do large fleet orders factor in? Are fleet orders allotted as well?

 

[Mite-o-Dan]

@DryHeat @Mite-o-Dan guys how about if you use DM for your pissing contest.

I've purposely been very active on here and other forums and social media so people from Ford actually see it. I've even been contacted my Fords official Facebook and Twitter account and gave them all my info...to no avail. But, I'm still trying.

It's a pretty big fucking deal when one of the first people in the country that ordered a Maverick, won't even get a 2022. That's horrible news Ford doesn't want to hear...but I want them to know about it. They hear all the time about guys thay ordered in August, October, and November that haven't been scheduled yet...no one gives a fuck about those late orderers. But if someone that ordered on June 10th hasn't even been scheduled yet...that's pretty fucking significant.

You and 99.9% of other people ordered after me, have already been scheduled, or currently own a Maverick so you don't know what the frustration is like. I've worked customer service for the same major logistical company for 21 years now. This shit would not fly, especially with no communication from my company.

 

[Firedog]

I could not agree more! An email with an update costs absolutely nothing! Fords customer service to this point has been a fucking joke

 

[huunvubu]

Sorry, you are right. But still can’t be changed.

Yes it can be changed even at Priority 2.

Tim @fordvideoguy points out how to do just that in his latest video.

Video is queued to part about how dealer can change order even at Priority 2

 

[FakeCowboy]

Sorry, you are right. But still can’t be changed.

Yeah, your info is incorrect, it can be changed but not if your dealer is lazy and doesn't want to be bothered with the legwork that needs to be done to change it.

 

[drakersmark22]

My dealer called me this morning asking me to drop the lux and 360 on my Lariat. I said no. He said they had the allocations to build my truck if there were no constraints and since I ordered 9/13, Im hoping I still have a chance for MY22.

 

[MikeInFla]

If nothing else ordering a Mav has been the best movie I’ve seen all year. Just hoping it has a happy ending.

Yeah, but like Netflix they break up the seasons and you won't see the conclusion for months!

 

[paneubert]

The combination of incredibly strong retail order demand and unprecedented supply chain issues has created a number of capacity constraints that have disrupted our ability to schedule many customer’s retail orders for production. We recognize this has caused frustration for our customers and we are working very hard to find solutions to get their vehicles to them as quickly as possible.

Thanks for this new and groundbreaking statement that was totally NOT word for word taken from the memo we have been talking about for 30 pages.....and was NOT literally in the very first post on this thread.

Your comment/post regurgitating something that has already been said over and over again is a textbook example of a "tone deaf" response from a corporation and could be used in college level marketing/communications courses as an example of what not to do. Congrats.

 

[whodi4prez]

I ordered First Edition Hybrid, so I'm going to keep it the same.

 

[pnorwood54]

checked ford dealer inventory site, my area, 5 hybrids just arrived (dealer stock orders i think based on order #'s).
zero copilot 360 options

 

[Turtle]

I've purposely been very active on here and other forums and social media so people from Ford actually see it. I've even been contacted my Fords official Facebook and Twitter account and gave them all my info...to no avail. But, I'm still trying.

It's a pretty big fucking deal when one of the first people in the country that ordered a Maverick, won't even get a 2022. That's horrible news Ford doesn't want to hear...but I want them to know about it. They hear all the time about guys thay ordered in August, October, and November that haven't been scheduled yet...no one gives a fuck about those late orderers. But if someone that ordered on June 10th hasn't even been scheduled yet...that's pretty fucking significant.

You and 99.9% of other people ordered after me, have already been scheduled, or currently own a Maverick so you don't know what the frustration is like. I've worked customer service for the same major logistical company for 21 years now. This shit would not fly, especially with no communication from my company.

Please clean your mouth with soap before addressing me. Potty mouth. I am not the one arguing with you.

 

[FakeCowboy]

Thanks for this new and groundbreaking statement that was totally NOT word for word taken from the memo we have been talking about for 30 pages.....and was NOT literally in the very first post on this thread.

Your comment/post regurgitating something that has already been said over and over again is a textbook example of a "tone deaf" response from a corporation and could be used in college level marketing/communications courses as an example of what not to do. Congrats.

I really doubt Ford cares about your hurt feelings. I mean, it's pretty much common sense that we're in a pandemic and as a result there are major supply chain issues and they make their sales assumptions based on best case scenarios to hopefully maximize profits. I think anyone with an ounce of common sense understands that and why Ford even needs to say anything at all is beyond me considering, like I said, it's common sense.

 

[Skeeter163]

my only add ons. Are 360 and hitch. If I can’t get them they will have to keep my truck. I want a back up camera and not a after market bolt on .

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