[Dealer Memo] Not all 2022 Mavericks will be built. Update on Maverick Retail Order Scheduling, Customer Options and Order Amendment

[Delzona]

It's because you're not Ford's customer, the dealership is, they are taking care of their customers, especially they're best customers who do the majority of their business.

I know we've had this discussion before and we both have gone back and forth on it and as much as I don't disagree with your statement, because you are in correct in that we are not buying directly from Ford therefore not a direct "customer", whereas the dealership is a direct customer since they are buying vehicles directly from Ford. HOWEVER, Ford is still concerned with their public imagine and negative press from all their "customers"; the millions of customers who drive their vehicles everyday.

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[gaylemercer]

They say they are here to help, so I'd love to see if they can answer that question. They suggested sending them a direct message, so maybe give that try and let us know what -- if anything -- they have to offer in the way of concrete information. My guess is it'll be a tall order to get a definitive answer out of them.

How do I send a direct message?

 

[Turtle]

In a few of Tim's videos he has mentioned that Ford cut off taking orders because they felt they reached the limit for hybrids and then later ecoboost orders. Now Ford is struggling with the fulfillment of all the orders with 360 packages because of the number of chips needed for the package coupled with more orders for that package than anticipated.
I agree with you that Ford shouldn't even consider building a single stock order for a dealer while there's retail orders still waiting to get built. With the books closed on taking orders, allocations shouldn't be a factor anymore, even though they still are, because every Maverick build will be sold to the person who ordered it or by the dealer where the person turned down their order. So why not concentrate on getting the older orders built instead of still using this unfair allocations system? Ford only knows!

I would take this one step farther and before it is shipped the buyer need to comit to the purchase - if not Ford goes to their database and finds someone with a similar order and offers it up at current MSRP. No way dealers should be left with these gems to sell at WAP. (Wild Ass Prices).

 

[Delzona]

How do I send a direct message?

@Ford Motor Company

 

[gaylemercer]

@Ford Motor Company

Thanks Delzona but can you post the complete email address or is that his user name on this forum?

 

[NJBob]

Dealer says they know nothing

They aren' related to Sqt Shultz? Are tgey?

 

[Delzona]

Thanks Delzona but can you post the complete email address or is that his user name on this forum?

If you go to the little envelope in the upper right corner click on it you can start a direct message with the Ford Motor Company media team. Type @Ford Motor Company for address, it's their username.

 

[Starwatcher]

How do I send a direct message?

1. @Ford Motor Company

   Don’t have it now, but when you google Ford customer service, I got 2 names with email addresses. One had the last name of Ford. I think it was Elena Ford.

 

[Godzilla]

[email protected]. Elena Ford

 

[pa-outdoorsman]

I would take this one step farther and before it is shipped the buyer need to comit to the purchase - if not Ford goes to their database and finds someone with a similar order and offers it up at current MSRP. No way dealers should be left with these gems to sell at WAP. (Wild Ass Prices).

GREAT IDEA! Which Ford will never implement, because the dealers will scream bloody murder.

 

[Alter Ego]

Man, I'm getting a sense of déjà vu.

Tell me it ain't so.

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