Pre MY25 only get OTA updates for Sync 3 equipped trucks. I would suspect that the dealer has applied one or more software patches from Ford to your truck that has altered the original functionality you experienced, either by design or oversite by Ford. Don't think your dealer can do anything to restore that until Ford issues another update to correct it - assuming it was an oversite. Have no idea if this is correct but it's my assumption/2 cents.
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