Updated: HYBRID catalytic converter glowing 😡😡

[KimoCarew]

I do appreciate the sympathy. Carvana bailed me out... and I actually broke even, after the thousands in taxes and dealer fees I'd never recoup, my travel expenses to pickup the car, and the accessories I put on it I'd never get a refund for; Ford wasn't gonna help out in any way, shape, or form. They demonstrated as much. They could barely figure out which way was up, despite watching my car roast itself.

The TSB is def right on the money, but again, it only addresses people who complain. It's not even a part replacement, it's a freakin reprogramming of modules. Ford doesn't want to recall the cars because it's gonna cost them service hours. They don't even have to purchase, ship, and install hardware. That's some cheapskate shady sh*t if you ask me. If I let my car idle for another 15 minutes when it was cooking, I'd have bet "lefty" that my car would have had some melty things going on under the hood, at the very least.

So yeah, you could say I was unhappy with my Mav. Sorry to repeat my "tragedy", but I reported this to them in January, five days after I bought my car. It sat at Ford for three weeks, with no answers, and no loaner. And when I got an answer, they said "you can drive it, but don't do this, this and this." When I balked, the service manager said, "I don't blame ya." And then Ford issued a contradictory statement. I asked the service manager for clarification and she couldn't get a straight answer from Dearborn. In the meantime, customer care said they were helpless and my dealership (where I purchase it) said, "too bad, so sad."

My local dealership told me customer service would have been responsible for securing a loaner for me (since they didn't have any); customer service told me the dealership was responsible. How hard is it to get a "loaner vehicle" right? What is this, the 1970's? All Ford had to freaking do was put me in a G-damn Fiesta for a couple of weeks so I could live my life, go to work, sell my troubled older vehicle so I could cancel my insurance and get a refund on my registration. That would have at least bought them some good faith... maybe I wouldn't have had so much time to contemplate what a sh*t show it really was.

Clown shoes. And I'm still not convinced those hybrid Mavs are safe.

I just bought one with a March 4 build date so I hope the TSB fixes it. I live in a warm weather location but it seems you have discovered a real flaw in the vehicle. Fingers crossed that Ford has figured it out.

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[Michaelkov]

Yes!

On the left is a brand new one, to the right is after the glowing red condition caused overheating.

 

[jsus]

I'm assuming your last comment means you didn't take the time to read said "long post."

 

[YOBY]

I remember the early days when Tim Bartz came on the scene, when Dealers were telling customers they wouldn't see their Trucks for 7-8 months and Ford had a thermal problem.

Do any of you remember. Tim called the Maverick Team and set us all straight that the Dealers were telling us untruths?

Dealers have connections at Ford Motor Company after decades of selling their vehicles and they were correct.

 

[clavicus]

I remember the early days when Tim Bartz came on the scene, when Dealers were telling customers they wouldn't see their Trucks for 7-8 months and Ford had a thermal problem.

Do any of you remember. Tim called the Maverick Team and set us all straight that the Dealers were telling us untruths?

Dealers have connections at Ford Motor Company after decades of selling their vehicles and they were correct.

I'm not sure what you're thesis is here. Are you saying Tim ignored Ford team's secret disclosure of the cold idle catalytic heating issue to dealers? You're suggesting all dealers (or only a very select few with "connections"?) have known of this the whole time, but weren't allowed to say anything, and Tim like, what? Took advantage and pretended to be a hero of Truth? That Ford wouldn't have shared the same information with Tim that they shared with others?

@fordvideoguy can set you straight again lol

 

[YOBY]

I'm not sure what you're thesis is here. Are you saying Tim ignored Ford team's secret disclosure of the cold idle catalytic heating issue to dealers? You're suggesting all dealers (or only a very select few with "connections"?) have known of this the whole time, but weren't allowed to say anything, and Tim like, what? Took advantage and pretended to be a hero of Truth? That Ford wouldn't have shared the same information with Tim that they shared with others?

@fordvideoguy can set you straight again lol

What I'm saying is nobody in the business of selling cars is ever going to tell the truth if they are going to lose a sale or their jobs.

All Tim can do is verify that my post is true, based on his OP at Maverick Chat Forum in response to Dealers telling customers trucks will be delayed 7/8 months and there is a thermal problem.

As we know now, all true.

Did you ever consider that Tim was lied to by the Maverick Team. They like their jobs also.

 

[Snax]

I remember the early days when Tim Bartz came on the scene, when Dealers were telling customers they wouldn't see their Trucks for 7-8 months and Ford had a thermal problem.

Do any of you remember. Tim called the Maverick Team and set us all straight that the Dealers were telling us untruths?

Dealers have connections at Ford Motor Company after decades of selling their vehicles and they were correct.

There has not been a 7-8 month delay due to a "thermal problem"--so your speculation is invalid.

 

[MakinDoForNow]

From the wording of this memo, I get where one would think Ford might not repair physically damaged parts. However, it can be read two ways. They will do the physical and software repairs, or just the software repairs.

I read it that they will fix both, since the ambiquity of the statement legally favors the customer.

It reminds me of 'you can't put too much water in a nuclear reactor'. Does that that mean 'too much water' is good or bad?

I don't think it's GOOD that Fukushima is using most of the Pacific ocean currently.

 

[clavicus]

I don't think it's GOOD that Fukushima is using most of the Pacific ocean currently.

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