TSB 22-2124 -- 2.5L Hybrid idle surge fix (software update)

[Espeer]

It makes no sense that this would just happen on some of them. I think the real deal is the conditions (super cold conditions) have made this more prevelant. There are a lot of us that don't live in those conditions, so we've never experienced it. But I would think all these Hybrid's built before that date would need the updates. I wonder if they will replace the CAT on those that are now warped and burnt looking?

It's believable that they aren't necessarily damaged. The outside of the cat is some sheet metal (stainless?) but the inside is a combination of ceramic and a platinum-group metal. Both are much more heat resistant than the shell.

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[Scout]

Has anyone taken their hybrid to dealer for this software fix

 

[Adospeed]

Hiya @Scout. Is it confirmed the dealership service folks have this available yet?

 

[Scout]

I saw a post on Facebook hybrid group that people have been taking there trucks to dealers for fix.

 

[Adospeed]

I saw a post on Facebook hybrid group that people have been taking there trucks to dealers for fix.

Ooh......wonder if any of the glowing cat owners might have any additional info.

 

[Scout]

My thoughts too

 

[nickmav]

So if im taking delivery in the next few days, can i ask them in advance to apply this update? Or is updating software part of the vehicle prep before customer pick up?

 

[clavicus]

So if im taking delivery in the next few days, can i ask them in advance to apply this update? Or is updating software part of the vehicle prep before customer pick up?

If it’s not already flashed then the dealer can do it before you purchase. You should call and inquire/request it since it seems a lot of dealers don’t seem to see/react to a lot of things we might expect them to.

 

[Scout]

Fyi I called my service dept today, they knew nothing about an update, so was told they couldn’t do anything till they get the bulletin from Ford… ugh

 

[Vols44]

In some ways I'm happy that my build was not very early, Gives time for little things to come forward and get fixed.

This is one of the few benefits of September hybrid order. While my truck won't benefit from Ford's Power Up OTA's updates available with a Mach E, Hermosillo will take care of software issues before it's shipped.

First year models will always have a few wrinkles to iron out and a later build pays of when other have melting catalytic converters, fuel tank leaks and fluttering hoods.

 

[GreenLady]

Don't think so since the shudder (at least mine) is always when moving, not at idle.

Yes, makes sense! FoMoCo replied to my post about shudder a month ago and asked for VIN and dealer, then nothing more I had hoped this recall had to do with thatbut no

 

[GreenLady]

I have experienced that "shudder" a couple of times. Is there a thread about it on this forum? What can be done about it?

Yes there is a thread. Still waiting to hear more.
https://www.mavericktruckclub.com/forum/threads/big-shudder.10926/

 

[NeedForSteve]

For those who plan to call their dealer to ask about this; do not ask about any kind of "update". IME that doesn't really mean anything to the service writer. Say you've experienced a rough idle concern at startup, and ask that the vehicle be diagnosed per (insert TSB number). Unless you let them know that you know specifically there is already a TSB for your issue, and you'd positively like it looked at, they won't take the time to search TSB for the article. It won't show up like a recall associated with your VIN on their screens, unless they've updated PTS very recently.

 

[j1truck]

If this hybrid system been around already, why such issue still exist? Kind of strange

 

[Hoagus]

If this hybrid system been around already, why such issue still exist? Kind of strange

It’s software, not hardware.

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