The Maverick Ordering Nightmare continues!

[BBQin]

Same thing happened to me on my Oct 9th 2021 order. Ford nor the dealer has done anything to help or even look into my order. I received the confirmation email from Ford then 8 months later Ford says they have ZERO history that I ever placed an order. My dealer has told me multiple lies. Ford wouldn’t allow me to send in my emails from Ford as evidence and said they couldn’t investigate an order that doesn’t exist. Tim Bartz read about me and said they likely didn’t complete the ROVP so technically I never had an order. I had called Ford multiple times months prior and supposedly all was good with my order. If there was a problem with ROVP Ford should have reached out to me and at a minimum sent a notification that my order was cancelled since they DID send a confirmation email. Anyhow I’m going to have to start from scratch with a MY23 order. I’ll get no private offer. I’ll pay more for a MY23. I’ll start behind other MY22 orders. It’s messed up. So. I’m in the same boat as you.

I get it... and if anyone at Ford gave a shit about the mess they created, this would be a heartbreaking story that those of us left in the dust just have to endure. The whole thing is INSANE... as mentioned by another member above "as far as Ford is concerned " if we don't have a COVP ...or is it ROVP? , Then the order doesn't exist in their eyes... yet I got confirmation for the last nine months off calls to them (not bots) that said yeah the order is fine they can see it clearly in their system. FORD ... so many good acronyms come to mind but may garner to much unwanted attention

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[BBQin]

God this is confusing. Rovp Covp Dora's unbelievable.

 

[BBQin]

Mavericks get an ROVP instead of a COVP. Ford Customer service can check if your order has one.

I still think I have a better shot at winning the mega millions than getting an ROVP ...
I was right, Ford confirmed no ROVP on my order. I probably should have bought a ticket

 

[BBQin]

Without a COVP as far as Ford is concerned you never had an order placed. So your dealer is either clueless or shady. As I understand it they were requiring this to prevent dealers from placing retail orders for fake customers.

Your dealer saying they didn't do COVP on any Maverick orders sounds really shaky. Did you talk to salesperson or sales manager?

I'm not sure what the difference is between ROVP and COVP, but I've seen sources say they are the same thing. Maybe just different terminology.

Talked to sales person all along (very small dealership) there's the salesman and the owner. What would the dealer have to gain by not doing "any COVP on all maverick orders" are they really willing to wait it out until I say "no, I've had enough, cancel my order" and then go ahead and take possession of the truck? Ford reps told me for the last 9 months the order is in, it Looks fine ( the last "constraint" which was never a constraint) through this whole wait, was material and they "think it was cloth for the interior which was now the hold up" this was their latest excuse for my truck not going into production. It was given to me by a ford rep jist last week. Either way, at some point everyone has to cut their losses and move on.... Sadly I still would love the truck I dreamed about being built by Ford, but I just can't deal with another wait of .... ...who the hell knows how long IF EVER. I didn't want to, but Ford is forcing me...absolutely forcing me to buy from a different manufacturer. A foreign manufacturer with seemingly very satisfied customers.This goes against the goals of any business I existence yet somehow they're still here and people are still buying from them. Please forgive my rant. It's closure to this nightmare for me.

 

[BBQin]

Sorry, but chat/bot gave you bad info. ROVP required for completed Maverick order has been discussed extensively on here. Ford even put out a mass communication announcing the date of cutting off orders for ECO boost version and specifying completed ROVP process was neccessary to have valid order. I don't have it in front of me but IIRC the cutoff date was maybe Jan 28 for confirmed orders and no more orders at all after Feb 3rd? You can probably search forums here and come up with the full story.

I appreciate the info. Unfortunately I haven't had time to read a lot of the threads on here (nor should I had to in order to receive a truck ordered 9 months ago with no restraints) NON HYBRID basic Maverick LX model 2.4 eco boost...with only a moon roof and bug deflector added. The way Ford handled this whole process is pathetic and I'm beginning to think I'm lucky that I didn't get a build in 22. I can appreciate those who have time to read threads and do their homework on the inner workings of how ordering will be handled for the Maverick, but I will never understand why it should be. I hope I never have to order a Big Mac from my local mcd's and then go back in and ask the person ringing me up if they are sure the kitchen will know that I'm REALLY HERE AND I'm hungry and I really want a big mac. SEEMS INSANE TO ME....? Full disclosure I'm not a fan of Big Macs I don't eat them often, I have no problem with my local Mcd's, I'm not disappointed in the way they put together that all beef patty special sauce pickles onion on a sesame seed bun. Ford on the other hand ...

 

[BBQin]

I appreciate the info. Unfortunately I haven't had time to read a lot of the threads on here (nor should I had to in order to receive a truck ordered 9 months ago with no restraints) NON HYBRID basic Maverick LX model 2.4 eco boost...with only a moon roof and bug deflector added. The way Ford handled this whole process is pathetic and I'm beginning to think I'm lucky that I didn't get a build in 22. I can appreciate those who have time to read threads and do their homework on the inner workings of how ordering will be handled for the Maverick, but I will never understand why it should be. I hope I never have to order a Big Mac from my local mcd's and then go back in and ask the person ringing me up if they are sure the kitchen will know that I'm REALLY HERE AND I'm hungry and I really want a big mac. SEEMS INSANE TO ME....? Full disclosure I'm not a fan of Big Macs I don't eat them often, I have no problem with my local Mcd's, I'm not disappointed in the way they put together that all beef patty special sauce pickles onion on a sesame seed bun. Ford on the other hand ...

Lettuce cheese .... forgot the lettuce and cheese. My apologies Ford, I see how we all make mistakes. I forgot the lettuce and cheese, you forgot to build thousands of trucks tomatoes tomatos

 

[NJBob]

Besides the confusion about covp and rovp. You call Ford Customer service and they tell you they have your order and it is in process. You get an email saying they have your order. It is only months later that you find out you have no order. I don't have the words to describe how I feel how messed up this is. I feel for the original poster. Going in on Aug 2nd after waiting 7 months to re order I can only imagine how that will go.

 

[Old Ranchero]

Talked to sales person all along (very small dealership) there's the salesman and the owner. What would the dealer have to gain by not doing "any COVP on all maverick orders" are they really willing to wait it out until I say "no, I've had enough, cancel my order" and then go ahead and take possession of the truck? Ford reps told me for the last 9 months the order is in, it Looks fine ( the last "constraint" which was never a constraint) through this whole wait, was material and they "think it was cloth for the interior which was now the hold up" this was their latest excuse for my truck not going into production. It was given to me by a ford rep jist last week. Either way, at some point everyone has to cut their losses and move on.... Sadly I still would love the truck I dreamed about being built by Ford, but I just can't deal with another wait of .... ...who the hell knows how long IF EVER. I didn't want to, but Ford is forcing me...absolutely forcing me to buy from a different manufacturer. A foreign manufacturer with seemingly very satisfied customers.This goes against the goals of any business I existence yet somehow they're still here and people are still buying from them. Please forgive my rant. It's closure to this nightmare for me.

not all dealers are up to speed assimilating the new requirements that come their way from Ford. If we want something, a lot of the preliminary work falls to us to understand what we are getting into and learning from our mistakes. It's not how it used to be (many things aren't anymore- progress? ) and certainly way more work than when I bought my 1st Ranger off the dealer lot in 1987. Welcome to the new age.

 

[MrKombi]

A dealer not doing the COVP...
Ford using the Covp To save our place in line when we re order MY23. Why the hell would Ford only use A COVP to save our place in line. Why would they not come out and say "hey maybe your truck that you ordered on 10/29/21 isn't scheduled or built because your dealer didn't do a covp?!? Basically I'm coming to terms with the fact that I will not have a place in line and I'd be crazy to re order the Maverick.
☆☆The Ford Maverick nightmare continues! I made my weekly call to Ford to check on status. Of course they said same thing as last week. It will be a 2023 MY not 22. No problem, but I started asking questions about how ford was securing our "place in line" they said it was based on COVP. So that said I called my dealer. The only Ford dealer close to me is in Monticello NY... I asked about the covp to which he replied "I didn't do a COVP on any of my Maverick orders" .... my heart sank for the 20th time during this last 9 month roller coaster wait for my truck to be built or scheduled, or ANYTHING! So I explained to him that if I have no COVP, then if I re order on 8/2, I am at the back of the line again and lose my spot. Dealer tried talking his way put of this... asked to ca me back, and we got off the phone. He called back 20 min later stating the covp site has been down since February. But out of all the Maverick orders he put in with no covp, he did get one. (Not buying it) I said cancel the order...I'm done with the roller coaster ride. He asked for a couple days to work on "getting me back into the system" so I'm giving him that. BUT in the meantime, I have hyundai dealer meeting set up after that couple of days... they have them in stock, it's a couple thousand more than the Maverick but at this point my sanity is worth the extra money. No way will I re order a 2023 model and get back in line for another 9, 10, 15 ... ... month wait.

Your dealer thanks you very much for your cancellation!!!

Of course they WONT cancel your order..... they will take delivery and sell it with a MASSIVE markup.

Take comfort knowing that they are laughing at your frustration and misfortune....... because it equated to a huge payday for them!!

 

[Jatrax]

What would the dealer have to gain by not doing "any COVP on all maverick orders" are they really willing to wait it out until I say "no, I've had enough, cancel my order" and then go ahead and take possession of the truck?

I can't say of course. But if they sell you the truck, they are going to make maybe $400-800 on the deal according to what I've read. If you cancel and they take possession, they could make $5,000 - 10,000. Assuming the markups hold going forward.

It is also possible since your dealer is so small that they just are not up on the new rules Ford has used on this. And he said they did not COVP any Maverick orders, but how many of those were for customer orders and how many for dealer stock orders. Is it possible yours was the only actual retail customer order and all others were 'normal' dealer orders? My understanding is that dealer orders would not need a COVP. I could be wrong on that but that is the way I understand it.

 

[BBQin]

Your dealer thanks you very much for your cancellation!!!

Of course they WONT cancel your order..... they will take delivery and sell it with a MASSIVE markup.

Take comfort knowing that they are laughing at your frustration and misfortune....... because it equated to a huge payday for them!!

I could care less what they do with the truck...however, their name and reputation must mean nothing to them. We are a small rural town...word of mouth spreads fast

 

[BBQin]

I can't say of course. But if they sell you the truck, they are going to make maybe $400-800 on the deal according to what I've read. If you cancel and they take possession, they could make $5,000 - 10,000. Assuming the markups hold going forward.

It is also possible since your dealer is so small that they just are not up on the new rules Ford has used on this. And he said they did not COVP any Maverick orders, but how many of those were for customer orders and how many for dealer stock orders. Is it possible yours was the only actual retail customer order and all others were 'normal' dealer orders? My understanding is that dealer orders would not need a COVP. I could be wrong on that but that is the way I understand it.

Makes sense. I don't think they are trying to get the truck from me. I really do think they just dropped the ball on this order process. Either way it's wrong the whole disconnect between fors, dealers, and customers is unreal. A company the size of Ford should have much better systems in place. IMO

 

[Jatrax]

A company the size of Ford should have much better systems in place. IMO

Can't argue with that. And maybe Farley will get there. But trying to change a dinosaur is very hard. Especially when so many of the players are vested in NOT changing anything. Moving to a more Tesla-like sales model or something else most likely means losing union jobs, losing dealers and giving Ford more authority over the remaining dealers. Nobody is going to be happy about that. Except consumers and we seem to have little input on this.

 

[Dechion]

The COVP/ROVP thing has been one of the biggest problems I had with ordering. While mine did finally get scheduled I pretty much had no way of double checking the dealerships work until I got scheduled.

All it would take is one more checkbox on the pizza tracker "COVP Verified" or something similar. Too many stories of folks that found out months later that it wasn't done.

Even for those who did have one in the system like myself I had no way to be certain for months beyond taking my dealerships word for it.

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