Steps in the ordering Maverick

[Uncle Ed]

I received my confirmation from ford on my 2023 Maverick order. i ordered a XLT with lux package and a moon roof.What happens after ford gives confirmation notice.

Not much

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[Eagle11]

You are definitely in the minority there. For me:

1/18 -Thanks for your Order email
6/29- Your order is delayed email, canned, no actual information
8/19- Your order is delayed email, canned, no actual information
9/9- Your order is scheduled email
9/29- Your order's production has been delayed (received the same day my order went from "in production" to "built" proving that email was canned and not at all specific to my order)

So, five months between order and first email that didn't say anything. Almost two months between first meaningless email and second meaningless email. Then they did better telling me about production, but then fell off again telling me production hadn't started yet (that is what the 9/29 email said) on the same day the truck changed to "built" on the order tracker.

This is not what I would call communicating well. I suppose it was better than nothing but given how little most of it said and the fact that the most recent one was totally wrong, it was only slightly better than nothing.

So basically you set yourself up to fail by expecting more emails from Ford.

 

[Retired]

 

[JsnMrd]

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