Private Offer BS - Walking Away - I'm Done

[adamgrattan]

Has anyone been able to get ford inventory specialist to transfer a missing PRIVATE OFFER?

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[NevergettinMaverick]

Any updates?

 

[Drifter]

Has anyone been able to get ford inventory specialist to transfer a missing PRIVATE OFFER?

No. I've been working through my dealer for months now with no resolution. I have tried numerous time to go around the dealer to resolve the issue using all of the recommend Ford contacts resulting in the same answer, "You have to work through your dealer". I was originally supposed to take delivery of my Lariat hybrid the first week of January, but as of today it's still sitting in Michigan awaiting ground transport to Columbus, Ohio. So, I am down to the wire to get this resolved before it shows up at the dealer.

I talked to a Ford customer service rep again just yesterday and he still could not locate the PO certificate. I felt he honestly tried within his limits to help locate it by changing the search criteria in Smart Vincent (name, zip, email, ect.) to find any info mismatch from my original order in November 2021 and my reorder in September 2022 without success.

I have an approved COVP order and number from 8 November 2021 which is within the required timeframe for PO eligibility.

 

[adamgrattan]

No. I've been working through my dealer for months now with no resolution. I have tried numerous time to go around the dealer to resolve the issue using all of the recommend Ford contacts resulting in the same answer, "You have to work through your dealer". I was originally supposed to take delivery of my Lariat hybrid the first week of January, but as of today it's still sitting in Michigan awaiting ground transport to Columbus, Ohio. So, I am down to the wire to get this resolved before it shows up at the dealer.

I talked to a Ford customer service rep again just yesterday and he still could not locate the PO certificate. I felt he honestly tried within his limits to help locate it by changing the search criteria in Smart Vincent (name, zip, email, ect.) to find any info mismatch from my original order in November 2021 and my reorder in September 2022 without success.

I have an approved COVP order and number from 8 November 2021 which is within the required timeframe for PO eligibility.

watch this starting at 1 hour 7 min mark. He tells your dealer of some new things they can do and a number to call.

 

[Drifter]

watch this starting at 1 hour 7 min mark. He tells your dealer of some new things they can do and a number to call.

I've already watched every episode, usually live, plus Johnny's Car Care and others and I have have relayed any helpful info to the dealer. As a lot of people here have experienced, there is resistance from the dealer to be told how to do their job and even though my dealer has contacted the Inventory Specialist (So I've been told.), the isssue has not been resolved.

 

[adamgrattan]

I've already watched every episode, usually live, plus Johnny's Car Care and others and I have have relayed any helpful info to the dealer. As a lot of people here have experienced, there is resistance from the dealer to be told how to do their job and even though my dealer has contacted the Inventory Specialist (So I've been told.), the isssue has not been resolved.

This just came out yesterday. It had some new info. But i understand if you did watch it. It is not right that people are going through this.

 

[skadizzle]

I have two 2022 Maverick orders in. One was rolled-over, the other was scheduled and then canceled. I called Customer Service and I have ONE Private Offer in which appears to be from the roll-over, but they did not see a second one. I assume I should get one for each order, but the Customer Service person didn't know.

I was planning on taking both orders, but won't if I can only get one. Also, will the offer work on either order or only the one that has the order number associated with? @fordvideoguy?

 

[blackb13]

Any updates?

I also still haven't received any contact from my dealer or Ford. I bought the truck without it. This week I'm going to post a poll on here and start gathering information on who got the private offer email but didn't get the private offer from their dealer. If there are enough people, maybe the media can get involved and get something done for us.

 

[Timothyd]

I also still haven't received any contact from my dealer or Ford. I bought the truck without it. This week I'm going to post a poll on here and start gathering information on who got the private offer email but didn't get the private offer from their dealer. If there are enough people, maybe the media can get involved and get something done for us.

I got no email but per the Ford Video Guy I went to Ford CS, got a certificate number and gave it to my dealer. I'm good to go and hopefully receive my Mav next month.

 

[dalola]

I've already watched every episode, usually live, plus Johnny's Car Care and others and I have have relayed any helpful info to the dealer. As a lot of people here have experienced, there is resistance from the dealer to be told how to do their job and even though my dealer has contacted the Inventory Specialist (So I've been told.), the isssue has not been resolved.

Please name your dealer, as an FYI to others still shopping. The crooks need called out.

 

[HTX]

I have two 2022 Maverick orders in. One was rolled-over, the other was scheduled and then canceled. I called Customer Service and I have ONE Private Offer in which appears to be from the roll-over, but they did not see a second one. I assume I should get one for each order, but the Customer Service person didn't know.

I was planning on taking both orders, but won't if I can only get one. Also, will the offer work on either order or only the one that has the order number associated with? @fordvideoguy?

I’m likely in the same boat as you (multiple orders last year that didn’t get built or vins issued) and want to confirm.
What phone # did you call to get the private offer cert number?

 

[skadizzle]

I’m likely in the same boat as you (multiple orders last year that didn’t get built or vins issued) and want to confirm.
What phone # did you call to get the private offer cert number?

The marketing number. 1-800-392-3673.

I started another thread about it but so far no one has responded to it. We can't be the only ones with multiple orders that weren't built.

 

[HTX]

The marketing number. 1-800-392-3673.

I started another thread about it but so far no one has responded to it. We can't be the only ones with multiple orders that weren't built.

Thanks. The rep I got from that number was clueless.
But I called (800) 334-4375 and surprisingly got someone almost immediately. Couldn’t find my offer but said since they expired on Jan 3 they are slowly being added back to the system (in some cases but not in others). Said next I need to call the dealer- who
Hadn’t been very helpful to me.

 

[skadizzle]

Thanks. The rep I got from that number was clueless.
But I called (800) 334-4375 and surprisingly got someone almost immediately. Couldn’t find my offer but said since they expired on Jan 3 they are slowly being added back to the system (in some cases but not in others). Said next I need to call the dealer- who
Hadn’t been very helpful to me.

Yeah I was going to have him look and see if it shows in the system, but he is lazy and most likely will blow me off like usual.

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