October Hybrid Orders United

[mspmms]

Thanks—I hope yours is next!

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[pistons pissing]

Looks like we have the same build week. I'm ready!!! Seems like I've had a VIN forever.

 

[mspmms]

Looks like we have the same build week. I'm ready!!! Seems like I've had a VIN forever.

Our cancelations have been similar too, but that arrival at dealership date....

 

[OXHB619]

My Vin is 917XX for the Week of August 29th for anyone tracking VIN #'s.

Update, I still have no window sticker so I contacted Ford Chat today.

Expected build Week of September 5th, anticipated deliver September 23rd.

Doesn't this conflict with Ford not building Hybrids for 5 weeks or whatever ?

 

[Mxer97]

Any news today? Looks like PacMan is on his way too! That's great news

I’m able to see my sticker! I chatted with the online-peeps and they said it’s scheduled for the 10th, so I will see, hopefully!

 

[Tirpitz]

Update, I still have no window sticker so I contacted Ford Chat today.

Expected build Week of September 5th, anticipated deliver September 23rd.

Doesn't this conflict with Ford not building Hybrids for 5 weeks or whatever ?

Ford isn’t scheduling any more hybrids. They are still committed to building the ones that have previously been issued VINs and scheduled. And some of those are going to slip into September/October due to lack of parts availability.

 

[pistons pissing]

Update, I still have no window sticker so I contacted Ford Chat today.

Expected build Week of September 5th, anticipated deliver September 23rd.

Doesn't this conflict with Ford not building Hybrids for 5 weeks or whatever ?

You won't get a window sticker until 3 or 4 days before it goes into production. Good luck

 

[OXHB619]

Ford isn’t scheduling any more hybrids. They are still committed to building the ones that have previously been issued VINs and scheduled. And some of those are going to slip into September/October due to lack of parts availability.

Thanks for the clarification. I assumed since I had a VIN they would just kick the can until they have the parts, but it has been a bit muddied on what the situation is. Hoping to have it before Carvana craps out, they offered 10k over on my current Eco and while my interstate MPG is phenomenal, city mileage is absolute garbage. Once I get a production date, it is sold ASAP.

 

[skadizzle]

I tried to get some sort of coupon or merchandise credit out of the chat rep this past Saturday, and she just kept reiterating that if I didn't get scheduled I'd get a private offer from Ford via my dealer. I even mentioned that several folks had said they received $100 coupons, but she was seemingly not budging.

Call Ford instead of chatting with them. I asked several times on chat and they said they couldn't do anything, but to call Ford Marketing. I called about my order and then asked about the $100 and they emailed me one 5 minutes later.

 

[FabMav]

6:48pm Sunday night I receved a text my Velocity Blue XL hybrid with sunroof and hitch ordered 10/1/21 will go into production!

I know I’m luckier than many others, so don’t get me wrong, I am very happy. But this is after 6 date changes — only confirmed by calling customer service — but just 2(!!) Ford emails in 8 months. If I treated customers so poorly and kept them in the dark after ordering, I wouldn’t survive.

How hard is it to keep customers in the loop? When I worked on the Mini Cooper rollout we were in constant contact to keep clients excited and engaged during their wait. Why couldn’t we get at least monthly email updates (even if ther were no changes) to show we were valued instead of having to resort to this website, reddit or facebook to get ANY information? It would offer an opportunity for Ford to upsell accessories, and overall, is just good business.

If Ford thinks piling up orders to boost share price by offering great cars without building customer loyalty is the plan while moving to online sales, I should probably sell my Ford stock.

Bronco launch, disaster / Maverick launch, fail / Lightning, ?
@Ford Motor Company — thoughts on improvements

 

[aitch-2-oh]

(I know this is an ‘October Orders United’ thread, but…)

My signature tells the story, ‘your being built’ email received Sunday am, and the Window Sticker has been received.
My Salesman has also confirmed this to be the case.

The O/U date to drive it off the lot remains October 1, with new action on the ‘under’, for the first time, ever.

A good sign!

 

[pistons pissing]

6:48pm Sunday night I receved a text my Velocity Blue XL hybrid with sunroof and hitch ordered 10/1/21 will go into production!

I know I’m luckier than many others, so don’t get me wrong, I am very happy. But this is after 6 date changes — only confirmed by calling customer service — but just 2(!!) Ford emails in 8 months. If I treated customers so poorly and kept them in the dark after ordering, I wouldn’t survive.

How hard is it to keep customers in the loop? When I worked on the Mini Cooper rollout we were in constant contact to keep clients excited and engaged during their wait. Why couldn’t we get at least monthly email updates (even if ther were no changes) to show we were valued instead of having to resort to this website, reddit or facebook to get ANY information? It would offer an opportunity for Ford to upsell accessories, and overall, is just good business.

If Ford thinks piling up orders to boost share price by offering great cars without building customer loyalty is the plan while moving to online sales, I should probably sell my Ford stock.

Bronco launch, disaster / Maverick launch, fail / Lightning, ?
@Ford — thoughts on improvements

Same boat here. I’ve had I think 3 emails since I placed my order 10/5. One was the order day, another to tell me orders are taking longer thank expected and the last one was when they moved my build date. Mind you I have had a different build date like 6 or 7 times. Had to call chat to get that news though. Not good customer service

 

[Wil]

I tried to get some sort of coupon or merchandise credit out of the chat rep this past Saturday, and she just kept reiterating that if I didn't get scheduled I'd get a private offer from Ford via my dealer. I even mentioned that several folks had said they received $100 coupons, but she was seemingly not budging.

I called on the $100 coupon last week and the guy never emailed it. I called back yesterday and the girl sent it to my email while I was on the phone. Call back and tell them you want them to send it while your on the phone.

 

[Wil]

6:48pm Sunday night I receved a text my Velocity Blue XL hybrid with sunroof and hitch ordered 10/1/21 will go into production!

I know I’m luckier than many others, so don’t get me wrong, I am very happy. But this is after 6 date changes — only confirmed by calling customer service — but just 2(!!) Ford emails in 8 months. If I treated customers so poorly and kept them in the dark after ordering, I wouldn’t survive.

How hard is it to keep customers in the loop? When I worked on the Mini Cooper rollout we were in constant contact to keep clients excited and engaged during their wait. Why couldn’t we get at least monthly email updates (even if ther were no changes) to show we were valued instead of having to resort to this website, reddit or facebook to get ANY information? It would offer an opportunity for Ford to upsell accessories, and overall, is just good business.

If Ford thinks piling up orders to boost share price by offering great cars without building customer loyalty is the plan while moving to online sales, I should probably sell my Ford stock.

Bronco launch, disaster / Maverick launch, fail / Lightning, ?
@Ford Motor Company — thoughts on improvements

I feel your frustration!
I’ve gotten not one email from Ford or my dealer after ordering. I’d know nothing if it wasn’t for calling customer service. My production date has changed 7 times as of yesterday 9-29.

 

[Jozell]

Well hopefully they will do with Mavericks what they are saying they will do with Broncos. No MY23 orders until the 22 roll overs are scheduled.

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