MY22 Order Honesty?

[sbradford26]

Not many.
I just checked w Ford's CS chat feature. Hoping my order was fulfilled (hybrid, obvi).
It is not.
I don't have a car.
I have been waiting this whole time. Without a fn' car.
When I ordered, I had a car. The salesperson told me (in Sept '21) that it would be a month. OK, fast forward a month, I sold my car. Because, why not, I'm getting a new one.

And this BS saying, 'if you take this or that off of your oder".
No.
If Ford did not have the parts available, they should not have offered them. WTH. And most of what I ordered (co-pilot) is standard equipment on other cars, even under 20k.

I mean, whatinthesuperfk???

If they can't fulfill 22s, then there shouldn't be this nonsense of 'when the oder banks will open up to order a '23'...They should NOT open up. If the vehicles and parts are not available for purchase, stop selling them. Is this complicated?

I can sell you the Mona Lisa painting. You know, I don't have it. But whatever.
That does not stop Ford from selling things. Who wants to buy my painting?

SO MAD! I feel lied to. I feel cheated. I feel like a sucker.

I am aware it's not personal and there are many forces at play here. I'm sure Ford would love to fulfill their orders. But, being upfront, honest, and only selling what you CAN deliver is the most basic premise of an actual business and decent conduct.

@Ford Motor Company = blech

You do realize that Ford is only selling what they can deliver. Now they did take orders for more than they could deliver this year but Ford gets no money from orders. Your dealer may take a deposit but that money doesn't go to Ford. Your order is a ticket that says build me a vehicle like this, and I will pay you when you make it. If you paid in full up front it would be reasonable to expect Ford to have the parts purchased and sitting somewhere ready to build. The issue with that is running a production line like that would make the vehicle significantly more expensive and the maverick would lose it's afford price that makes it so appealing to people. The production issues are not just Ford, every automaker is having this problem. The only difference is that most other automakers don't allow custom orders like Ford does so the nitty gritty details get obfuscated.

I am not saying Ford couldn't improve communication during the order and build process. But their build process and inventory management is what allow them to sell Mavericks at the price they set. If you want to buy a maverick where all the parts are already allocated then you have to buy one off the lot. It is a situation that sucks but trying to paint blame here doesn't fix anything.

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[Meintc]

All I can say is

 

[Jmav2152]

Ford SOLD something it couldn’t deliver.

What a wild misconception. They didn't sell anything they couldn't deliver as Ford has gotten zero dollars from anyone's order. They let you order a costume configuration for free which is more then a lot of other OEMs let you do. Does it suck that they are struggling to meet demands? Yes, but don't turn it into something its not.

 

[DeeZee]

What a wild misconception. They didn't sell anything they couldn't deliver as Ford has gotten zero dollars from anyone's order. They let you order a costume configuration for free which is more then a lot of other OEMs let you do. Does it suck that they are struggling to meet demands? Yes, but don't turn it into something its not.

Wrong

I sell products to my customers and don’t collect until the product is delivered. If we can’t deliver a product I don’t sell it.

Just returned from a trip visiting one of the largest food and beverage companies in the country. They asked if we could deliver product X in a few weeks. I said no the lead time is 6-9 months.

I could have taken the order and strung them along but didn’t. Why because it would have pissed them off.

 

[Elrod]

So, I'm curious, when the MY23 order bank opens next month, what percentage of dealers do you think will be honest about the estimated wait time for your shiny new Maverick?

"I'll be happy to place a custom order for you, but I doubt you'll see the truck for a year. Maybe 8 months if you hit the scheduling lottery. Maybe 15 months if you have constraints."

Yeah, that sounds like a great way to drum up business. People are just going to walk away and go to the competition if they are told that, right?

So, what's a dealer to do?

 

[Jmav2152]

Wrong

I sell products to my customers and don’t collect until the product is delivered. If we can’t deliver a product I don’t sell it.

Just returned from a trip visiting one of the largest food and beverage companies in the country. They asked if we could deliver product X in a few weeks. I said no the lead time is 6-9 months.

I could have taken the order and strung them along but didn’t. Why because it would have pissed them off.

And if your lead time changes and pushes farther after accepting a job, what do you do?

Again the product is never sold to any customer until its at the dealer, you are just requesting that they build it. At no point does ford guarantee your build or speak of selling. If they did, please provide specific evidence of that.

And to be specific Ford doesn't sell to us, everything that comes out is sold to a dealer and then the dealer sells it to us.

 

[Yvonne Federowicz]

So, if Maverick-less '22 hybrid order customers put the '23 order through in September, any thoughts on how many months until delivery? Would we actually be at the top of a '23 hybrid list?

Next question... will the list actually be done in order, unlike this last year?

Thanks for any thoughts, guesses, Tarot reading results, etc.

 

[Suzysparks]

I’m ordering a ‘23. When I reached out to different dealers in my area asking them questions, etc. and one of them was a realistic expectation for a wait time, two of the three said a December (2022) or January (2023) delivery. The third said probably a 10-12 month wait. (This was all when the original order date was 2 August.) Needless to say, I went with the third dealer. Don’t sugar coat it to get my business, be honest with me.

 

[olderbudwiser]

Constraints are know by dealers. Just about any Ford employee can navigate the Ford info system and see a list.

Anyone think it would be realistic for a dealer to tell a potential customer. If you order Lux package you could add 6-10 weeks to your wait time or additional 5 weeks for a Cp360, SIBL extra 4 weeks, and so on.

I am not suggesting any of these numbers are realistic just an example of what a dealer could do.

 

[LJB]

I guess I had the small benefit of ordering with the knowledge of the the potential delays. I ordered my XLT Jan 22 and My dealer didn’t have a clue when to expect delivery. I set my expectations very low and planned on maybe a Christmas delivery. I did get my build week of 29 August, so I may not be too far off.

 

[Topdog!]

My order placed in early January was a EB XLT-FX4 with LUX package. My expectation was 6-9 months when I placed an order. About May it changed to probably 12 months. At this point I am not kidding myself. It's not getting built this year. I will rollover my order to a 23 in September. I hope Ford takes care of anyone rolling over a 22 order first. But I will believe that when I see it. I think my limit/patience will be at about 18 months. At that point I hope some other automaker has figured out the supply chain to deliver on an order.

 

[KevCuRaoi]

Not many.
I just checked w Ford's CS chat feature. Hoping my order was fulfilled (hybrid, obvi).
It is not.
I don't have a car.
I have been waiting this whole time. Without a fn' car.
When I ordered, I had a car. The salesperson told me (in Sept '21) that it would be a month. OK, fast forward a month, I sold my car. Because, why not, I'm getting a new one.

And this BS saying, 'if you take this or that off of your oder".
No.
If Ford did not have the parts available, they should not have offered them. WTH. And most of what I ordered (co-pilot) is standard equipment on other cars, even under 20k.

I mean, whatinthesuperfk???

If they can't fulfill 22s, then there shouldn't be this nonsense of 'when the oder banks will open up to order a '23'...They should NOT open up. If the vehicles and parts are not available for purchase, stop selling them. Is this complicated?

I can sell you the Mona Lisa painting. You know, I don't have it. But whatever.
That does not stop Ford from selling things. Who wants to buy my painting?

SO MAD! I feel lied to. I feel cheated. I feel like a sucker.

I am aware it's not personal and there are many forces at play here. I'm sure Ford would love to fulfill their orders. But, being upfront, honest, and only selling what you CAN deliver is the most basic premise of an actual business and decent conduct.

@Ford Motor Company = blech

A month? And you believed it? Was that the salesman's first day?

We have gotten vehicles in 4-6 weeks before....usually Escapes. Maverick's take a month to get to the dealer after they are produced.

By September, it was widely known that there were major delays and parts shortages for new vehicles. And that Mavericks were taking a long time to schedule because there was so much demand.

 

[DeeZee]

And if your lead time changes and pushes farther after accepting a job, what do you do?

Again the product is never sold to any customer until its at the dealer, you are just requesting that they build it. At no point does ford guarantee your build or speak of selling. If they did, please provide specific evidence of that.

And to be specific Ford doesn't sell to us, everything that comes out is sold to a dealer and then the dealer sells it to us.

Point is don’t over sell. Ford allowed “reservations” “orders” whatever you want to call it on several models that they can’t deliver. The dealers will keep ordering until Ford says no.

 

[Vince30]

I ordered my hybrid lariat lux on November 1st and the dealer told me 6 months if I'm lucky, but more likely to be in fall 2022 and might even end up being late enough to be a 2023 model. Seems he was pretty spot on.

 

[johnpbrewer]

Talked to my dealer on 8/2. He told me he has my "order" ready to input whenever the order bank opens. He again warned me that delivery date was unknown and could be 9 months to a year. I don't know how much more honest you can get and I appreciated his trying to keep things realistic.

Aren't 2022 buyers that didn't get their car built given first priority?

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