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In October 2023, we took our 2022 Ford Maverick to a local Ford dealership for a front airbag recall. Their technician (supposedly) replaced the front airbags during this time. However, after we picked up our Maverick and we got home we noticed a deep scratch across the top of the dash and the tool from the technician in the console. We contacted the dealership about this scratch, told them he would bring the truck by there for them to observe. The individual seen the damage and said they would need to order a new dash and schedule the replacement. This didn’t happen until after the first of the 2024 year.
Our Maverick was taken to the dealership in January 2024 for this repair. After a couple of weeks, the dealership contacted my husband with an update. Upon the completion of installing the dash, the technician scratched the outside of the passenger door causing yet another delay. The Maverick was then taken to their body shop (on premises) to repair the scratch and repaint the door.
After all this, we finally got our Maverick back from the dealership after almost four weeks. Within a week of having our Maverick back, we started smelling a very foul odor in the truck. As time went on, this horrific odor got stronger. This smell made my throat and nose burn and was nauseous while riding in the truck even with the windows down.
We went back to the dealership to meet with the owner about this odor. We didn’t have this odor in the truck until after the front air bags were replaced.
They have strived to resolve this odor issue to no avail. They removed the seats, carpet, and dash to locate the problem. They discovered a place at the bottom of the windshield that had not been sealed from the manufacturing production department.
They discovered black mold in the insulation behind the dash near the firewall and under the carpet. They have discussed this with Ford Motor Company on how to handle this problem.
This is a problem with the manufacturing production at Ford Motor Company and they should be held liable in correcting this problem. Ford Motor Company should correct this problem by replacing our Maverick with a new Maverick, even trade.
This is no fault of ours, but all of Ford Motor Company.
As Ford Motor Company advertises to support “quality customer service”, therefore they should make this right to our satisfaction.
Our Maverick was taken to the dealership in January 2024 for this repair. After a couple of weeks, the dealership contacted my husband with an update. Upon the completion of installing the dash, the technician scratched the outside of the passenger door causing yet another delay. The Maverick was then taken to their body shop (on premises) to repair the scratch and repaint the door.
After all this, we finally got our Maverick back from the dealership after almost four weeks. Within a week of having our Maverick back, we started smelling a very foul odor in the truck. As time went on, this horrific odor got stronger. This smell made my throat and nose burn and was nauseous while riding in the truck even with the windows down.
We went back to the dealership to meet with the owner about this odor. We didn’t have this odor in the truck until after the front air bags were replaced.
They have strived to resolve this odor issue to no avail. They removed the seats, carpet, and dash to locate the problem. They discovered a place at the bottom of the windshield that had not been sealed from the manufacturing production department.
They discovered black mold in the insulation behind the dash near the firewall and under the carpet. They have discussed this with Ford Motor Company on how to handle this problem.
This is a problem with the manufacturing production at Ford Motor Company and they should be held liable in correcting this problem. Ford Motor Company should correct this problem by replacing our Maverick with a new Maverick, even trade.
This is no fault of ours, but all of Ford Motor Company.
As Ford Motor Company advertises to support “quality customer service”, therefore they should make this right to our satisfaction.
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