Last Ford I buy

[WNYEscapee]

No, there is no TSB (technical service bulletin) for this. But yes, technicians should search for a TSB every time.
There is another step when the tests/diagnosis in workshop manual is not leading to a solution. Technicians can contact a field service engineer. Before doing that, techs can search symptoms for reports describing other people's contacts w/ field service engineers. That's where I found info about this issue.

And you are very right. They probably didn't take it on a long-enough test drive.
In most cases like that, having the someone drive with you to make sure they understand what the problem you have actually is is important.

Thanks for correcting me on the TSB situation. I'd also like to add, as a one-time service writer, it is of utmost importance to ask questions, when does this happen, get very detailed with the customer; but unfortunately, now that customer service reps handle scheduling - and most know nothing of any depth about cars, even asking them at the time of scheduling an appointment to make notes about when the problem occurs will never happen. But getting this information helped me to get praised by techs because they didn't waste time trying to duplicate a problem and could find it much more easily as they knew where to start in duplicating the customer's concerns.
Providing this information to the tech is much better than what I used to get as a tech. "Check for rattle." "Customer states there is a squeak." There were so many questions and directions one could go on those write-ups. Adding details like: "Upon a cold start up," or "over railroad tracks" could save a tremendous amount of time, and likely help get a customer's car fixed right the first time. Most writers I've worked with won't even get out of their chair to look at a customer's car to see a concern first-hand, or even get the correct mileage.

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[Gonzo chris]

First you actually admit to owning that thing. lol I kid
I ran my last ford to over 400k with zero issues till 280k total life two front wheel bearings. One throttle body. Got totaled by another driver.
Like I said it’s a roll of the dice. My sister in law has already had pistons replaced at under 50k in her pilot.

Minivans get their Fair share of abuse but as an efficient people mover for families they can't be beat

 

[icegradner]

I'd say the dealership should be an issue. Not that where I'm at is lightning fast on some repairs, but I've never heard of an oil change taking 4 hours. That's ridiculous, not to mention putting the wrong oil in it twice..... But there is something to add here. If they installed 5W20 into your Hybrid which calls for 0W20, it is acceptable. In fact, under Ford maintenance plans they will only cover replacing the oil with 5W20 and state that it is acceptable to do so. However, if you have the 2.0L and they put in 5W20, that's a no-no.
Some shops are strapped for technicians, and some bays are tied up with cars torn apart waiting on parts. Some dealerships also don't know how to schedule work, some dispatcher also suck at their jobs or are intimidated by techs who don't want to do the work they're qualified for, and yet some overload the best techs with jobs and don't let them finish them before handing them more work -- see the reason before this one. Consider they have departments of people who have more likely than not never worked in a shop, know anything about cars scheduling repairs. They often never seem to allot for cars already tied up in the shop for repairs, so what happens to them? In our shop half of them sit there until the technician gets fed up and either refuses work to complete what they already have on their plate, or they stay late, come in on a day off to work on them so that they're done, and they can finally be paid for the job. Yeah, it sounds insane, and it is! But this is the trend of the industry, and very unlike when I worked in service where we actually talked to the customer, took they complaints, and scheduled their repairs at the best time we could with the intention of completing it in a timely manner. Things are bass-ackwards and they try to keep the calls away from the service writers as much as possible -- the people best capable of scheduling the work and certainly more knowledgeable about vehicles. I don't expect it to get any better either as qualified applicants are fewer and farther between, and those capable of doing the job don't want to work with rude people (in and out of the shop), and the hours and pay are often below what the stress level and hours should pay. It also hasn't helped that some manufacturers have reduced the number of dealerships across the country, while other manufacturers continue to add them.

When I say the dealership wouldn't be an issue, that would be in the case that there were no issues with the vehicle. Recall and warranty stuff keeps you going to the dealership (I go once or twice a year to keep up), otherwise there would be no reason to go there at all. I can change my own oil, rotate the tires and change the cabin air filter. Around here dealerships won't schedule you for recall work unless you book a service. It's a nasty strong arm tacit without a doubt, but they all do it. A lot of the dealerships are owned by big chains, and are in cahoots, no way around it, so I only go to the dealership I do because all the others charge twice as much for every service.

I have seen absolutely no documentation from Ford showing 5W20 is acceptable, please show it to me. The manual clearly states the warranty is void if you don't use the factory recommended 0W20.

As for the techs, I do feel for them, I realize how things are done in many shops suck.

 

[icegradner]

Apparently so, to the point where I'm retroactively wondering if that's what was wrong with our Kia Rio. That thing would shake and shudder constantly at higher speeds.

That's too bad. Never had that issue with my previous vehicles at all.

 

[OneAlienBoi]

That's too bad. Never had that issue with my previous vehicles at all.

I've just heard it's a common, a very common thing for cars regardless of the brand. It's like replacing the starter, a repair that you're gonna see pop up across makes and models.

 

[OneAlienBoi]

B/Sport does not have a hybrid trim- BS shares lots of things with the Ecoboost/Maverick though

This is happening on Ecoboost mavericks about as often as it is with hybrid mavericks.

 

[Nw_adventure]

This is happening on Ecoboost mavericks about as often as it is with hybrid mavericks.

Not seeing that - Maybe 30/70

 

[OneAlienBoi]

23,000 trouble free miles. 3 VERY, Very, very minor recalls that 10 years would have never been recalls. I do think a lot of Ford's issues are dealer service technicians that don't know what they are doing with a brand-new model...and all newer high tech vehicles are more and more complicated to repair, but my dealer techies are becoming big Maverick fans.

Been a Honda and Porsche fan for many years and today they are both having a hard time putting out problem free cars. Post issues are 3rd party electronics.

Agreed, most of the issues recalled today are things dealerships would have laughed at you for 30 years ago. Brands just don't want to get sued, so they'll recall over literally everything these days. Back in the 1960s, the family Chevy would go through 3 transmissions in 5 years, and dealerships would be like, what are you gonna do, buy from this new brand on the block Toyota?

 

[OneAlienBoi]

Not seeing that - Maybe 30/70

I'd say it's about 40/60 it's the same part or very close to it from my understanding. Hopefully this is something Ford addresses with the refresh and retroactively goes back and adjusts for older mavericks. They're pretty proactive despite the hate they get, like the limp home software issue, they figured that out real fast.

 

[Nw_adventure]

I'd say it's about 60/40.

Good deal - Let's just guess

 

[OneAlienBoi]

Good deal - Let's just guess

Exactly. But they need to address this for sure, no doubt about it. One of the more prominent hardware issues with the mavericks, the only common issue related to an actual physical component that wasn't software related.

 

[ndmiller]

To be honest I'm on the OP's side here. The Maverick has been a frustrating vehicle to own. I like the vehicle itself, how it drives and most of all the functionality, but it's been a pain in the butt in terms of service. Let's put it this way, it's pushing me towards DYI, something I never did with my previous vehicles because almost nothing ever went wrong, and service was fast and always well done.

Going to the Ford dealership has been a big hassle, it's always very slow. Takes 4x as long to get anything done, an oil change takes 4+ hours, for something that should take 30 minutes tops, 2 days to get a software recall done, and a week to change a battery cable. And they put the wrong oil in twice now. I've never had anything like this with other brands. After 9 recalls and 2 customer satisfaction programs, Ford isn't exactly doing anything to win me over as a long term customer. The dealership wouldn't even be an issue for me, if there weren't so many damn recalls.

I feel the same but with only a couple issues, one recall and the fact the 12V battery and system is either poorly designed or defective. I actually like the truck, it's cute, rides well and was pretty inexpensive compared to most anything else available. So I'll replace the battery (with Odyssey), reset the BMS again and take it in for the recall.

I certainly wouldn't trust it on a trip away from home right now and if anything else goes wrong might just bail completely. Good news is they're pretty easy to unload as it's still popular.

 

[James K]

I have a 2023 Ford Maverick XL Hybrid, Ford really, really cheaped out on this car, but that's not what pisses me off the most about this it. I kind of expected it with it being such low cost but I would expect it to hold up at least for at least a few years and at least 50,000 miles before you saw anything big...mine just hit 20,000 miles and I don't beat on it, nor have I modify it, the only thing that I changed about mine, is I swapped out the XL steel rims for XLT ones, with the same factory tires, so that shouldn't cause any issues!

Ford really needs to look into the CV axel they put on this. I don't know for sure that is what is bad on mine, but I highly suspect it is. The car shakes bad under acceleration, especially when I'm merging on the highway but once I get to cruising speeds it stops and I have read multiple other Maverick owners say they have also experienced the same issues and it being the cv axle. Even a few cases where the replacement axel that was put on also went bad after another 10,000 miles or so.

Took mine into my dealership about a week ago after having to wait a month to get it in when they would also had a loaner for me, they did the recalls and checked out the wobble and said the tires were out of balance and called me the next day, saying all good but it wasn't, because the following day when I got on the highway it was wobbling again. So I called back the dealership and they said they could take it back the following Monday though they had no loaner vehicles and if I needed one, that would be over 3 weeks out but I have no choice because I don't have a second vehicle to use while my Maverick is in the shop...didn't know that was something I had to have (being sarcastic). This is why I lease new vehicles, so I don't have to worry about crap like this. So my only option now is hope that the wheel doesn't fly off while driving over the next 3 weeks to wait for a loaner or rent a car and spend more on a rental that I pay for my monthly payment for the Maverick and turn it into the dealership and hope they can get to it sooner, which in my opinion, is unacceptable! Ford should be paying for rentals if the dealership can't provide a loaner in a timely fashion and it's still under warranty.

It frustrating, I was thinking about buying the Ford Escape Plug-in Hybrid at the end of the year but after this experience, I think I'm going back Toyota, they build better quality vehicles and also never had to wait super long for service loaners. Plus they treat their customers better, at least the ones near me.

So glad, I decided to lease, instead of buying, really don't think the Maverick is going to hold up long term and as soon as I can, I'm giving back my Maverick and going to Toyota or Subaru. Anything except American or Kia/Hyundai.

Ford if you listening, you need to do better on multiple levels! If we buy/lease new cars, we shouldn't be having these issues so soon and I understand quality issues do happen on new vehicles, but in cases like this, we shouldn't have to either pay out of pocket to rent a car or risk getting in a accident to wait for a service loaner.

I agree with some posts saying it's a dealer issue more so than a product issue. Even the dealer may have an excuse in that it's getting harder and harder to find good mechanics while at the same time vehicles are becoming more complex. Mavericks also came out at a time when suppliers were stretched thin and quality suffered. BTW, the grammar comment appeared to me as an attempt at humor, not so much a dig.

 

[Nw_adventure]

Exactly. But they need to address this for sure, no doubt about it. One of the more prominent hardware issues with the mavericks, the only common issue related to an actual physical component that wasn't software related.

I guess creating a poll in regards to axle failures might not be a bad thing. Would be nice if they offered a heavy/duty- upgraded unit at some point.

 

[The One]

The two biggest issues Ford has Quality control and their Dealers.

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