Last Ford I buy

[BBurnie]

I have a 2023 Ford Maverick XL Hybrid, Ford really, really cheaped out on this car, but that's not what pisses me off the most about this it. I kind of expected it with it being such low cost but I would expect it to hold up at least for at least a few years and at least 50,000 miles before you saw anything big...mine just hit 20,000 miles and I don't beat on it, nor have I modify it, the only thing that I changed about mine, is I swapped out the XL steel rims for XLT ones, with the same factory tires, so that shouldn't cause any issues!

Ford really needs to look into the CV axel they put on this. I don't know for sure that is what is bad on mine, but I highly suspect it is. The car shakes bad under acceleration, especially when I'm merging on the highway but once I get to cruising speeds it stops and I have read multiple other Maverick owners say they have also experienced the same issues and it being the cv axle. Even a few cases where the replacement axel that was put on also went bad after another 10,000 miles or so.

Took mine into my dealership about a week ago after having to wait a month to get it in when they would also had a loaner for me, they did the recalls and checked out the wobble and said the tires were out of balance and called me the next day, saying all good but it wasn't, because the following day when I got on the highway it was wobbling again. So I called back the dealership and they said they could take it back the following Monday though they had no loaner vehicles and if I needed one, that would be over 3 weeks out but I have no choice because I don't have a second vehicle to use while my Maverick is in the shop...didn't know that was something I had to have (being sarcastic). This is why I lease new vehicles, so I don't have to worry about crap like this. So my only option now is hope that the wheel doesn't fly off while driving over the next 3 weeks to wait for a loaner or rent a car and spend more on a rental that I pay for my monthly payment for the Maverick and turn it into the dealership and hope they can get to it sooner, which in my opinion, is unacceptable! Ford should be paying for rentals if the dealership can't provide a loaner in a timely fashion and it's still under warranty.

It frustrating, I was thinking about buying the Ford Escape Plug-in Hybrid at the end of the year but after this experience, I think I'm going back Toyota, they build better quality vehicles and also never had to wait super long for service loaners. Plus they treat their customers better, at least the ones near me.

So glad, I decided to lease, instead of buying, really don't think the Maverick is going to hold up long term and as soon as I can, I'm giving back my Maverick and going to Toyota or Subaru. Anything except American or Kia/Hyundai.

Ford if you listening, you need to do better on multiple levels! If we buy/lease new cars, we shouldn't be having these issues so soon and I understand quality issues do happen on new vehicles, but in cases like this, we shouldn't have to either pay out of pocket to rent a car or risk getting in a accident to wait for a service loaner.

I have 30,600 miles on my 2023 Tremor Ecoboost trouble free so far, I love this truck! I am so sorry for your disappointment on your Ford dealership, so I'm guessing it's really not the Hybrid your unhappy with, I see lots of unhappy forums with the hybrids, BUT then again I see very happy people too, so I am up in arms.

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[Lobstah]

The whole system is somewhat broken. The industry is changing, margins are thinner, and dealers need to become much more efficient if they want to survive....and even then, the whole industry is ripe for disruption.
Look at what Musk did with Tesla. No lots full of cars. No huge building with sales and maintenance people. He gets efficiency.
The dealer we purchased from at least sees it coming. He dispatches mobil service units for some maintenance, sends drivers to your home with a loaner while they take your car for service. Definite changes...and big ones at that.
Ford knows down to the minute exactly how many CV joints/axles have been replaced (or consumed)...and they know it's a problem. How many people remember or are familiar with Toyota BUYING back trucks that were 7-8yrs old for unreal amounts of money to hide the fact that their frames were rotting out from underneath their trucks?

As far as I know, they never did acknowledge that with any formal recall.

The dislocation between Ford Corp and the "dealers" is dramatic, and will have major impacts on brand loyalty that are only going to increase going forward.

So far, I'm enjoying the heck out of the Mav. My gas mileage is above what was on the window sticker. I'll keep playing the mileage game until I get bored, and in the meantime, I'll be keeping an eye on those shaft seals that everyone keeps mentioning.

Get out and DRIVE

 

[OneAlienBoi]

I have a friend who is a Toyota mechanic and he buys/drives Ford trucks.

I find it interesting that most people who are mechanics for X brand don't drive that brand. I believe it had less to do with that brands quality, most cars are reliable these days, but rather, the fact that their perspective is negatively skewed. If your entire job is just fixing the broken cars, you're gonna think that brand is junk. Nevermind the fact that you're dealing with the 0.10% of people with issues and not the 99.9% of people who aren't.

 

[OneAlienBoi]

I think the hybrids are less reliable in the short term but likely more reliable long term than the EB. The transmission seems more robust, no DI carbon issues, turbo issues long term. From what I've read the hybrid issues are more software/ tech related and potentially able to be rectified

Perfect post. The hybrids have a lot of software issues which are gradually being worked out. The Ecoboost issues are more like "Had to replace my transmission and turbos".

 

[OneAlienBoi]

Is it? I've only ever owned FWD vehicles, and in 20+ years of driving I've never had to change a CV axle.

Apparently so, to the point where I'm retroactively wondering if that's what was wrong with our Kia Rio. That thing would shake and shudder constantly at higher speeds.

 

[Jeffr4JC]

It's a shame that you've been a member of MTC for a year and a half and your only post is how unhappy you are with your vehicle.

Sorry it didn't work out for you. I'm on my 2nd one and couldn't be more satisfied.

HRG

Us EB owners do not seem to have as much trouble as the hybrids.

 

[2lbgill]

I find it interesting that most people who are mechanics for X brand don't drive that brand. I believe it had less to do with that brands quality, most cars are reliable these days, but rather, the fact that their perspective is negatively skewed. If your entire job is just fixing the broken cars, you're gonna think that brand is junk. Nevermind the fact that you're dealing with the 0.10% of people with issues and not the 99.9% of people who aren't.

I haven't found that fact yet in 50 years! but you are entitled.

 

[Gonzo chris]

I have to agree with you about all the problems the new cars are having due to all the electronics they now put in. Don't buy a German car! all the high end Porsches, BMW's, Audi's and Mercedes spend more time in the shops then cheap Mavericks do. Cost cutting, by using cheap axels, and other parts, will always be a problem on vehicles built for the people that are on a tight budget. I accept my Maverick for what it is, if I had 50K to spend, I'd expect a better product.

I guess it depends. I've had a VW golf for 8 years and haven't had any issues at all except for a leaking sunroof gasket which they promptly replaced under recall. Granted it doesn't have a ton of miles on it but so far so good. Knock on wood. I still think if you're paying $30,000 or more for a new vehicle, you should expect dependability. I think the $50,000 range gets you more luxury features, quality materials, etc. If you buy a Maverick and expect the interior to be like a Mercedes S-Class and you're a full, but you should be able to expect a certain amount of dependability in 2024.

 

[John Day]

I have a 2023 Ford Maverick XL Hybrid, Ford really, really cheaped out on this car, but that's not what pisses me off the most about this it. I kind of expected it with it being such low cost but I would expect it to hold up at least for at least a few years and at least 50,000 miles before you saw anything big...mine just hit 20,000 miles and I don't beat on it, nor have I modify it, the only thing that I changed about mine, is I swapped out the XL steel rims for XLT ones, with the same factory tires, so that shouldn't cause any issues!

Ford really needs to look into the CV axel they put on this. I don't know for sure that is what is bad on mine, but I highly suspect it is. The car shakes bad under acceleration, especially when I'm merging on the highway but once I get to cruising speeds it stops and I have read multiple other Maverick owners say they have also experienced the same issues and it being the cv axle. Even a few cases where the replacement axel that was put on also went bad after another 10,000 miles or so.

Took mine into my dealership about a week ago after having to wait a month to get it in when they would also had a loaner for me, they did the recalls and checked out the wobble and said the tires were out of balance and called me the next day, saying all good but it wasn't, because the following day when I got on the highway it was wobbling again. So I called back the dealership and they said they could take it back the following Monday though they had no loaner vehicles and if I needed one, that would be over 3 weeks out but I have no choice because I don't have a second vehicle to use while my Maverick is in the shop...didn't know that was something I had to have (being sarcastic). This is why I lease new vehicles, so I don't have to worry about crap like this. So my only option now is hope that the wheel doesn't fly off while driving over the next 3 weeks to wait for a loaner or rent a car and spend more on a rental that I pay for my monthly payment for the Maverick and turn it into the dealership and hope they can get to it sooner, which in my opinion, is unacceptable! Ford should be paying for rentals if the dealership can't provide a loaner in a timely fashion and it's still under warranty.

It frustrating, I was thinking about buying the Ford Escape Plug-in Hybrid at the end of the year but after this experience, I think I'm going back Toyota, they build better quality vehicles and also never had to wait super long for service loaners. Plus they treat their customers better, at least the ones near me.

So glad, I decided to lease, instead of buying, really don't think the Maverick is going to hold up long term and as soon as I can, I'm giving back my Maverick and going to Toyota or Subaru. Anything except American or Kia/Hyundai.

Ford if you listening, you need to do better on multiple levels! If we buy/lease new cars, we shouldn't be having these issues so soon and I understand quality issues do happen on new vehicles, but in cases like this, we shouldn't have to either pay out of pocket to rent a car or risk getting in a accident to wait for a service loaner.

I’m sorry for your issues, but sometimes we have to be a bit more aggressive with the dealerships. The squeaky wheel gets attention. No pun intended. My Maverick is my 5th Ford since 1994. to explorers, an Expedition, A 2008 F150 with 185,000 miles, and now my “ I don’t need a big truck anymore” 23 Mav Latiat Hybrid. So far so good, my F150 and the expedition both had transmission issues at about 130,000 miles, it’s pretty common. But other than that, I never had any issues other than recurring maintenance. The Maverick is my first new car since 1986, so I really don’t know what it’s like to have a new car and deal with the Ford dealership. My wife has had two new cars, both General Motors vehicles, a Yukon XL and a Buick enclave. My experience at the dealership in my community on those two was very poor just because they tried to sell you all the time getting in and out for service was never an issue like you had. Maybe at your dealership, and not your truck. Try another Ford dealership in your area.

 

[Edge Haley]

23,000 trouble free miles. 3 VERY, Very, very minor recalls that 10 years ago would have never been recalls. I do think a lot of Ford's issues are dealer service technicians that don't know what they are doing with a brand-new model...and all newer high tech vehicles are more and more complicated to repair, but my dealer techies are becoming big Maverick fans. Recalls are also sometimes decided by some dude that works for a Federal Agency sitting behind a desk and looks for something stupid to do a recall for that keeps him employed.

Been a Honda and Porsche fan for many years and today they are both having a hard time putting out problem free cars. Most recall issues are 3rd party electronics.

 

[Snox801]

I’ve had zero recalls on our ‘21 Sienna with over 50K miles. It’s been like my previous Land Cruisers. They just run.

First you actually admit to owning that thing. lol I kid
I ran my last ford to over 400k with zero issues till 280k total life two front wheel bearings. One throttle body. Got totaled by another driver.
Like I said it’s a roll of the dice. My sister in law has already had pistons replaced at under 50k in her pilot.

 

[PNWMaverick]

We had both CV axels replaced at about 42,000 miles, as well as other issues. Nothing unexpected or unanticipated, being a first year and first generation of a new vehicle.

I will just simply caution on the idea of the grass is greener. Every manufacturer has recalls and issues. Set your expectations so that you do not feel burnt by another manufacturer.

Not every Maverick will be perfect and most dealerships suck!

 

[Chase300]

So as this is the same platform as the Bronco Sport..does it also have CV axle issues before 50K miles?
That is bad IMO, should go easily 100K...only positive would be the aftermarket will provide a solution pronto.
But I would agree that is unacceptable lifespan for a part that has been around for decades.

 

[Nw_adventure]

So as this is the same platform as the Bronco Sport..does it also have CV axle issues before 50K miles?
That is bad IMO, should go easily 100K...only positive would be the aftermarket will provide a solution pronto.
But I would agree that is unacceptable lifespan for a part that has been around for decades.

B/Sport does not have a hybrid trim- BS shares lots of things with the Ecoboost/Maverick though

 

[WNYEscapee]

To be honest I'm on the OP's side here. The Maverick has been a frustrating vehicle to own. I like the vehicle itself, how it drives and most of all the functionality, but it's been a pain in the butt in terms of service. Let's put it this way, it's pushing me towards DYI, something I never did with my previous vehicles because almost nothing ever went wrong, and service was fast and always well done.

Going to the Ford dealership has been a big hassle, it's always very slow. Takes 4x as long to get anything done, an oil change takes 4+ hours, for something that should take 30 minutes tops, 2 days to get a software recall done, and a week to change a battery cable. And they put the wrong oil in twice now. I've never had anything like this with other brands. After 9 recalls and 2 customer satisfaction programs, Ford isn't exactly doing anything to win me over as a long term customer. The dealership wouldn't even be an issue for me, if there weren't so many damn recalls.

I'd say the dealership should be an issue. Not that where I'm at is lightning fast on some repairs, but I've never heard of an oil change taking 4 hours. That's ridiculous, not to mention putting the wrong oil in it twice..... But there is something to add here. If they installed 5W20 into your Hybrid which calls for 0W20, it is acceptable. In fact, under Ford maintenance plans they will only cover replacing the oil with 5W20 and state that it is acceptable to do so. However, if you have the 2.0L and they put in 5W20, that's a no-no.
Some shops are strapped for technicians, and some bays are tied up with cars torn apart waiting on parts. Some dealerships also don't know how to schedule work, some dispatcher also suck at their jobs or are intimidated by techs who don't want to do the work they're qualified for, and yet some overload the best techs with jobs and don't let them finish them before handing them more work -- see the reason before this one. Consider they have departments of people who have more likely than not never worked in a shop, know anything about cars scheduling repairs. They often never seem to allot for cars already tied up in the shop for repairs, so what happens to them? In our shop half of them sit there until the technician gets fed up and either refuses work to complete what they already have on their plate, or they stay late, come in on a day off to work on them so that they're done, and they can finally be paid for the job. Yeah, it sounds insane, and it is! But this is the trend of the industry, and very unlike when I worked in service where we actually talked to the customer, took they complaints, and scheduled their repairs at the best time we could with the intention of completing it in a timely manner. Things are bass-ackwards and they try to keep the calls away from the service writers as much as possible -- the people best capable of scheduling the work and certainly more knowledgeable about vehicles. I don't expect it to get any better either as qualified applicants are fewer and farther between, and those capable of doing the job don't want to work with rude people (in and out of the shop), and the hours and pay are often below what the stress level and hours should pay. It also hasn't helped that some manufacturers have reduced the number of dealerships across the country, while other manufacturers continue to add them.

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