Is this how Ford typically does business?

[glider]

They have already sold that Maverick by now. With a big mark up. To bad people are willing to pay those mark ups.

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[jbpoole]

I would agree with Dryheat. Make sure that the Ford Credit is an open loan. Then just re-fi else ware. What i dont get is why the dealer is making such a big deal of this. its fords money. The dealer has already been paid.

Why is the dealer (finance guy) making such a big deal of this? It's been said that a high performing finance guy is the highest paid employee at some dealerships.

Commission. Commission. Commission. Most employees at a dealership are paid on commission (and/or bonuses). Even the service advisors and parts counter folks are paid on commission. The mechanics are paid by the job, so if he can repair your vehicle in 3 hours rather than the 4 hours it's scheduled for, that's a bonus for him.

 

[uga]

I recently discovered this forum through a search for other experiences with the Ford Maverick. I need some feedback to determine if mine was a typical buying experience. I ordered a Ford Maverick XLT last September and it arrived Tuesday April 12th. About a week before it arrived, I obtained financing through my employer’s credit union for an amount that exceeded the truck's sticker price. All in needed from the dealership was a buyer’s order for the bank to draft a check. The salesman asked if I would consider financing through Ford. I politely declined, as I already had financing in place, and did not want to go through the application process again. The salesman left the room to speak to his manager, and when he returned, I was informed that if I refused to finance through Ford there would be a markup on the truck's selling price. I responded that I did not feel that a vehicle like this was worth the markup they were asking and walked away.

Two days later I received a call from the salesman, asking what it would take to get me into the truck. I responded; print a buyer’s order for the sticker price of the truck, your finance manager and I will sign it, and you will get a check. That’s all it takes. The salesman agreed and asked me to come in and sign the paperwork. When I arrived and went to the finance manager’s office, there was a tablet on his desk. I was handed a stylus and asked to sign in a giant signature box, with no other text on the screen. It’s not unusual to e-sign documents, but I did ask to see a paper copy of the document. Upon inspection my response was, this isn’t a buyer’s order, and further there’s a clause that states “the price shown above is estimated and that upon verification the customer agrees to a price exceeding the figure shown above.” I need an actual buyer’s order for my credit union.

The finance manager said that this was the document that they used, and he would go speak to his manager. The salesman, the finance manager, and what I assume was the sales manager returned a few minutes later and asked again if there was any way I would consider financing through Ford. I replied no, I already made that clear two days ago. They then went into the sales pitch of; this truck is in high demand, they lose money selling it at the sticker price, their phone is ringing off the hook every day from people willing to pay well over sticker price to get this truck. It will take a month for my bank to cut a check. (eyeroll, that’s BS, but so what if it does you sold the truck) The entire time they are going through this I’m thinking to myself how is any of this my problem, and you guys did call me. I of course didn’t say this to them, but I’m really not interested in their problems. Sell me the truck or don’t. Once they picked up that I wasn’t responding to their sales pitch, and really not saying much at all, they suggested that I could finance with them, and then just re-finance with my own credit union. I responded, no that’s dumb, are you going to print an actual buyer’s order and sell me the truck or not? Their response was if you won’t work with us, we can’t make a deal, to which I responded fine, and walked away… again.

First, does Ford always print up sketchy paperwork. The buyer’s order is supposed to lock in the price, not estimate it, and second what’s with this you can only finance through Ford nonsense? Do you like selling cars or not? I’ve never owned a Ford before by the way. This is my first experience with them.

Thanks in advance for the feedback!

If this was a hybrid you made a $10,000 mistake turning this vehicle down. Should have fiananced through Ford then refinance somewhere else. Ford Motor Company will not help you!

 

[Espeer]

This is how "dealers" do business. This has nothing to do with Ford Motor Company.

I disagree. Ford had a pretty big lever they could use to change dealer behavior. They choose not to. It absolutely has something to do with them.

Think of the out of control child running around a restaurant. The parents have some/all of the responsibility.

 

[uga]

Exactly! I complained to Ford and absolutely NO response, they do not care about the customer.

 

[DryHeat]

did you mean no prepayment Penalty?

Right you are! Keyboard operator error. I corrected it in my post...

 

[JPH 673]

I'll pass on that...Thanks for the input though

I also blame the dealer for shady tactics. I have not financed a car in years, but I always went through the local Credit Union. The dealers always get a portion or kickback from the lender. I would have walked away also.

 

[Jennifer1984]

If this was a hybrid you made a $10,000 mistake turning this vehicle down. Should have fiananced through Ford then refinance somewhere else. Ford Motor Company will not help you!

I didn't make a mistake. I didn't do anything. No money changed hands, no one was hurt. What happens to the truck after I walk away doesn't matter to me. I don't see where it helps me to apply for their loan, when I already had one approved and ready to go a week before.

 

[Maverick2023]

why give them the business if they are shady like that? That leaves a bad taste in your mouth regardless if you want the truck or not.

 

[Younglefthander]

I didn't make a mistake. I didn't do anything. No money changed hands, no one was hurt. What happens to the truck after I walk away doesn't matter to me. I don't see where it helps me to apply for their loan, when I already had one approved and ready to go a week before.

Your right, you made no mistake.
I’m guessing uga is thinking you could’ve just purchased and then turnaround and sold this vehicle yourself for extra $10,000. My guess anyway.
What I do know is if you do finance thru the dealer and then that load is satisfied within 4 months that dealer gets penalized. Now that would be justice.

 

[999]

No, they don't.

Lenders will do a chargeback to the dealer if the loan does not mature.

It's hard to control a vehicle you no longer own. That's Ford's dillema.

I personally don't have a problem with taking the dealer's financing and then paying it off with a check as soon as the paperwork is done. Do they make more money on it? Yes, they do.

But it's not coming out of my pocket, so I really don't care.

Others may. Different strokes for different folks.

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