How is Ford even in business? Ford Accessories Website

[Bbeighe]

Have now spent close to three hours trying to order accessories from Ford. Trying to use FordPass points to order a tri-fold bed cover which, to be honest, is priced at 2X retail, but is properly priced if the cost is mitigated by FordPass points and SPRING20.

Called customer (NO) service and the woman didn't even have her microphone up to her face and the noise in the background suggested she was either working in a restaurant while answering calls for Ford or making a meal at home.

Is anyone able to order anything through Ford's website? If so, how?

Things I've tried:

1. Different computer
2. Different browser
3. Incognito Mode
4. Wiping the Cache
5. FordPass App
6. Combinations of the above
7. Calling Ford
8. Going to dealer where they say they do not honor ANY discount codes on ANY retail sales.

After waiting two years for this truck, I'd like to buy some accessories. Why is Ford so dammed determined not to sell stuff? How the actual f are they even in business? Why does nobody at that company actually care?

If Ford corporate does monitor this site - kindly answer these questions!

Do you realize that customers DO HAVE A CHOICE and TESLA MAKES ORDERING A CAR AND ACCESSORIES EASIER THAN ORDERING A PIZZA?

Damn ... I regret this purchase. Not because of the vehicle, which is sorta fine but has really poorly written software (for some reason audio over Apple Play is terrible, but good over bluetooth & very wonky 360 assist interface). Ford is about where my company was in 1995. It is astonishing they are impossible to do business with online.

I had no issues on the Ford site. Windows 11 PC using Chrome (latest). In fact what i wanted was the drop in bed liner and inquired at the dealership and was told - oh those are on backorder and I have been waiting 6 weeks + for one. I went to the Ford site. Unit was in stock and it arrived in 4 days - standard shipping. Maybe I should help my dealer parts guy BTW, I installed it myself in about 2 hours - no prior experience and i am not very mechanically inclined.

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[Silver23]

Ford has a store on Ebay. I got my bed liner there. The dealer told me it was backordered. I have no idea about using points though.

 

[zf1]

Go to oemfordpart.com It lets you use Pass Points. Got my tailgate letters from them and the lettering has a 3/36 warranty. Beats going through a dealer and hoping they do their job correctly.

Hey @Vols44,
How do you use Pass Points on oemfordpart.com?
It only gives me checkout options with a credit card.
Thanks!

 

[Don Keedick]

Have now spent close to three hours trying to order accessories from Ford. Trying to use FordPass points to order a tri-fold bed cover which, to be honest, is priced at 2X retail, but is properly priced if the cost is mitigated by FordPass points and SPRING20.

Called customer (NO) service and the woman didn't even have her microphone up to her face and the noise in the background suggested she was either working in a restaurant while answering calls for Ford or making a meal at home.

Is anyone able to order anything through Ford's website? If so, how?

Things I've tried:

1. Different computer
2. Different browser
3. Incognito Mode
4. Wiping the Cache
5. FordPass App
6. Combinations of the above
7. Calling Ford
8. Going to dealer where they say they do not honor ANY discount codes on ANY retail sales.

After waiting two years for this truck, I'd like to buy some accessories. Why is Ford so dammed determined not to sell stuff? How the actual f are they even in business? Why does nobody at that company actually care?

If Ford corporate does monitor this site - kindly answer these questions!

Do you realize that customers DO HAVE A CHOICE and TESLA MAKES ORDERING A CAR AND ACCESSORIES EASIER THAN ORDERING A PIZZA?

Damn ... I regret this purchase. Not because of the vehicle, which is sorta fine but has really poorly written software (for some reason audio over Apple Play is terrible, but good over bluetooth & very wonky 360 assist interface). Ford is about where my company was in 1995. It is astonishing they are impossible to do business with online.

I've ordered stuff no problem!

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