Has ford's online tracker stopped working?

[Dmat]

Its been 2 weeks since I got my email and at no point has the online tracker worked. I always get a refresh session error message. I tried on multiple PC's incase that might have been the cause but same issue. Ford pass actually accepted the vin number but it just says "My" for the vehicle and nothing else.

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[bgn]

It's been recalled. Check your email for vague details on when the fix will be in.

 

[Ozarkbeard]

Its been 2 weeks since I got my email and at no point has the online tracker worked. I always get a refresh session error message. I tried on multiple PC's incase that might have been the cause but same issue. Ford pass actually accepted the vin number but it just says "My" for the vehicle and nothing else.

If you're referring to the email that says your truck will be built, including a tentative build week, The tracker may not show anything different until it is actually being built.

 

[TCPTX65]

Stopped working? When did it ever start?

 

[Daemoss]

Its been 2 weeks since I got my email and at no point has the online tracker worked. I always get a refresh session error message. I tried on multiple PC's incase that might have been the cause but same issue. Ford pass actually accepted the vin number but it just says "My" for the vehicle and nothing else.

DMAT: I have the same problem on my computers as well. What I have found works is to open a new Incognito window (or InPrivate, whatever your browser's name is for it), and open the online tracker site from there. I suspect the site has issued a corrupt tracking cookie to the main browser and that is causing the problem. I am just too lazy to bother flushing my browser's cookies when an Incognito window deletes most cookies as soon as the window is closed, to they don't seem to be affected by this problem.

 

[cneth]

I'd second the recommendation to use an incognito or private browser window. As @Daemoss says, it seems to be a problem with the cookies the site stores in your browser - if I cleared the cookies for the site it worked, but it's just easier to use incognito mode.

 

[NextTruck]

Its been 2 weeks since I got my email and at no point has the online tracker worked. I always get a refresh session error message. I tried on multiple PC's incase that might have been the cause but same issue. Ford pass actually accepted the vin number but it just says "My" for the vehicle and nothing else.

I did not know it actually worked as expected

 

[SLINGSHOT]

Ford's web sites are linked to management expertise.

 

[Jeddums]

Its been 2 weeks since I got my email and at no point has the online tracker worked. I always get a refresh session error message. I tried on multiple PC's incase that might have been the cause but same issue. Ford pass actually accepted the vin number but it just says "My" for the vehicle and nothing else.

I was lucky enough to pick mine up two weeks ago. The tracker was only directionally accurate for me and would routinely not work. Hopefully you've got a great dealer who can keep you updated but in my, one off, experience it isn't helpful to read to much into the day-to-day shanigans of the Ford pizza tracker.

 

[Dmat]

I was lucky enough to pick mine up two weeks ago. The tracker was only directionally accurate for me and would routinely not work. Hopefully you've got a great dealer who can keep you updated but in my, one off, experience it isn't helpful to read to much into the day-to-day shanigans of the Ford pizza tracker.

I know my dealer is at least suppose to be decent from past dealings but ive not heard a peep yet. they didnt call to inform me I was scheduled even though I already know.

 

[Bob The Builder]

Mine seems to work without errors but in two weeks it has never updated to "Scheduled". It does show the VIN, dealer I ordered the truck from and the correct description of the ordered truck. A chat session today still shows by build date as week of July 24, 2023.

Today I made a concerted effort to see if I could get my email notifications working but to no avail. The CSR basically said I was out out luck but suggested I use the on line tracker.

*****UPDATE*****

The tracker has now updated as of July 1 and now shows a build day of July 27. This year too.

 

[Daemoss]

My dealership is a ghost and over a month since I received my VIN the online tracker has never been updated to show my order has been scheduled for production. Luckily the support team at Ford has been great about calming my concerns and confirming my Maverick is still scheduled.

 

[Anne in NC]

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Its been 2 weeks since I got my email and at no point has the online tracker worked. I always get a refresh session error message. I tried on multiple PC's incase that might have been the cause but same issue. Ford pass actually accepted the vin number but it just says "My" for the vehicle and nothing else.

It's been working for me. (I ordered 9-19-2022) I have been checking daily, and praying, since I got the vin number May 18th, and it showed sheduled for July 10th week. Then 6-29-23 It showed it stepped in Production, and I could see my sticker for first time.

 

[Xbbqpitmaster]

Works for me, when I got my email stating it was scheduled and my vin, it took a few weeks even show anything other than my order confirmation.
Yesterday it showed in production and today, it let me see my window sticker…

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