Fulfilling 2022 orders

[Telemachus]

Hello All Current and Future Maverick Customers

We fully recognize there is a lot of interest and excitement about the Maverick. We are here to answer your questions and be as transparent with you as possible about any confusion in the ordering, scheduling, and production process. Rest-assured, our goal is to build as many Mavericks as we can and satisfy as many new Maverick customers as possible given global supply chain challenges.

Traditionally, we have allocated vehicles to dealerships based on historical sales data, which helped determine the scheduling of orders. While we initially followed this process for Maverick, we quickly pivoted when customer demand exceeded expectations. As a result, orders are scheduled in the order in which they are received, regardless of dealer, pending any capacity and commodity limitations. Oldest Maverick retail orders are prioritized first, provided the Dealer has completed the required Customer Order Verification Process (COVP) AND the order can be scheduled within existing supply and optional features/package availability.

Thank you for your interest in Maverick and your patience during this process. Our goal is to build as many Mavericks as we can so you can get out there and enjoy the 2022 North American Truck of the Year.

When, exactly, did this "pivot" happen? When, if ever, did you inform the dealers of this change? Several dealerships have offered significant discounts to increase their sales numbers, hoping for more future allocations.

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[DryHeat]

When, exactly, did this "pivot" happen? When, if ever, did you inform the dealers of this change? Several dealerships have offered significant discounts to increase their sales numbers, hoping for more future allocations.

Just to clarify... Are you really wanting to know when these things happened? Or are you suggesting that they didn't happen? It kind of sounds like the second, but I don't want to misunderstand you.

As for those dealers seeking more allocations... I'm not sure this is a problem for them. If the Ford announcement is true, then the dealers that got the most (buildable) orders will likely end up with the most deliveries. Seems like that would work out pretty well for them.

 

[Telemachus]

Just to clarify... Are you really wanting to know when these things happened? Or are you suggesting that they didn't happen?

I want to know just what I asked. The "quick pivot" would imply this occurred very early on. Yet Granger took 100+ orders in January at a significant discount to increase their future allocations.

If previous sales numbers no longer matter for allocations, how would this not be a problem for them?

 

[DryHeat]

I want to know just what I asked. The "quick pivot" would imply this occurred very early on. Yet Granger took 100+ orders in January at a significant discount to increase their future allocations.

If previous sales numbers no longer matter for allocations, how would this not be a problem for them?

If you really want to know exactly when Ford changed its system, I'm afraid you are going to be disappointed. Maybe you can find someone at Ford or at a dealership to give you an answer you will believe, but I doubt it. Try, though, and let us know how it's going.

As for why this shift doesn't seem to be a problem for dealers, read the second paragraph in my previous post. (Briefly, if Ford abandons the market-basket allocation system and directs deliveries to the dealers who have orders, then those dealers who have a lot of orders will get a lot of deliveries.)

If you think that's the wrong answer, wouldn't it be better to explain why it's wrong instead of ignoring it and just asking the same question over again?

BTW, I missed the announcement by Granger that they took 100+ orders in January simply to increase their future allocation. I thought they did it in part because they expected to make a profit on each of those orders. Maybe you can explain to me what exactly they were attempting to accomplish (and how you know it).

 

[dalola]

When, exactly, did this "pivot" happen? When, if ever, did you inform the dealers of this change? Several dealerships have offered significant discounts to increase their sales numbers, hoping for more future allocations.

My thought exactly. Seems there are still currently plenty of examples of buildable ( no constraints) Mav's out of order date sequence.

This is the first I've heard of any bypass to the allocation system, not that I would be privy to such things, but I'd think this would have been picked up & relayed by a dealer or media or someone if it really happened "quickly", as stated, given this is the biggest fubar in Fords custom order process.

I'd love a bit more transparency here.

 

[Mark Rash]

Allocations are earned each month not yearly.

Thanks for stating this, Tim! I repeated this fact on a post here a few weeks back and was basically told I just don't get how it works and spreading misinformation. I knew it wasn't misinformation because you've said all along that allocations are earned monthly.

 

[TK1509]

Hello All Current and Future Maverick Customers

We fully recognize there is a lot of interest and excitement about the Maverick. We are here to answer your questions and be as transparent with you as possible about any confusion in the ordering, scheduling, and production process. Rest-assured, our goal is to build as many Mavericks as we can and satisfy as many new Maverick customers as possible given global supply chain challenges.

Traditionally, we have allocated vehicles to dealerships based on historical sales data, which helped determine the scheduling of orders. While we initially followed this process for Maverick, we quickly pivoted when customer demand exceeded expectations. As a result, orders are scheduled in the order in which they are received, regardless of dealer, pending any capacity and commodity limitations. Oldest Maverick retail orders are prioritized first, provided the Dealer has completed the required Customer Order Verification Process (COVP) AND the order can be scheduled within existing supply and optional features/package availability.

Thank you for your interest in Maverick and your patience during this process. Our goal is to build as many Mavericks as we can so you can get out there and enjoy the 2022 North American Truck of the Year.

Can you provide weekly updates as to what date of order Confirmations you are currently schduling? If you are truely moving oldest to newest, you could say what date you last scheduled. At least it will give hope to where you are and where our orders stand for scheduling.

Example:
Scheduled date of 5/???
Ordered date was 9/14.

This at least lets me know that we are closing in on late September orders, October is around the corner, and November has some time left.

Also lets orders from August know something went wrong or you are lying through your teeth about oldest orders first.

 

[Telemachus]

If you really want to know exactly when Ford changed its system, I'm afraid you are going to be disappointed. Maybe you can find someone at Ford or at a dealership to give you an answer you will believe, but I doubt it. Try, though, and let us know how it's going.

As for why this shift doesn't seem to be a problem for dealers, read the second paragraph in my previous post. (Briefly, if Ford abandons the market-basket allocation system and directs deliveries to the dealers who have orders, then those dealers who have a lot of orders will get a lot of deliveries.)

If you think that's the wrong answer, wouldn't it be better to explain why it's wrong instead of ignoring it and just asking the same question over again?

BTW, I missed the announcement by Granger that they took 100+ orders in January simply to increase their future allocation. I thought they did it in part because they expected to make a profit on each of those orders. Maybe you can explain to me what exactly they were attempting to accomplish (and how you know it).

Ford offered the transparency, I did not request it.

RE: Granger

https://www.mavericktruckclub.com/f...ff-the-price-increase-with-granger-ford.7000/

"Why? This is going to be a dual benefit. First, it will help our allocation for our early reservation holders. Second, it will be a great offering for anyone looking to purchase a Maverick and is willing to wait."

When did I say that Granger wasn't making a profit on these?

If you cannot see how the logic that Granger used to provide this discount is at odds with the statement by Ford, then I'm not sure what more there is to say. They certainly seemed to think as recently as late December 2021 that the allocation system was in effect as it has always been.

 

[JohnHartshorn]

So, has anyone asked what's new from Ford for 23? NAVI, leather. different paint schemes or just a new year attached to the truck.

It is unlikely there will be any significant changes beyond maybe a new paint color option, maybe (and I do mean maybe) a split rear seat. I suspect the spray-in Lux will not be available (except maybe on the Lariat) and the bed liner may be dropped all-together from the Lux packages.

 

[DryHeat]

Ford offered the transparency, I did not request it.

If you cannot see how the logic that Granger used to provide this discount is at odds with the statement by Ford, then I'm not sure what more there is to say. They certainly seemed to think as recently as late December 2021 that the allocation system was in effect as it has always been.

Ford offered that it had changed its system. You requested to know when that change was made.

The conflict between Ford's statement and Granger's just indicates that the change was made after Granger's statement last December. Given that we are hearing about this change in March, that doesn't surprise me.

Why the timing is important to you is still unclear to me. Is it that you are bothered because Ford described itself as acting "quickly" when in your opinion they did not? Why not just come out and say that? It's a valid opinion that many would share.

BTW, as for Granger's plans, it sounds like they were trying to game the system to benefit their early customers by taking late orders that they didn't believe they had allocations for. Under the new system their early customers (and everyone else's) have priority without gaming the system. Do you think that is a good thing? Or should we go back to gaming the system?

 

[Telemachus]

Is it that you are bothered because Ford described itself as acting "quickly" when in your opinion they did not?

Very astute. Yes

Do you think that is a good thing?

It's a great thing. Would have been greater in October when it was already apparent that demand was sky high.

Or when do you estimate that it was first apparent that "customer demand exceeded expectations"?

 

[baseballchamps]

Hello All Current and Future Maverick Customers

We fully recognize there is a lot of interest and excitement about the Maverick. We are here to answer your questions and be as transparent with you as possible about any confusion in the ordering, scheduling, and production process. Rest-assured, our goal is to build as many Mavericks as we can and satisfy as many new Maverick customers as possible given global supply chain challenges.

Traditionally, we have allocated vehicles to dealerships based on historical sales data, which helped determine the scheduling of orders. While we initially followed this process for Maverick, we quickly pivoted when customer demand exceeded expectations. As a result, orders are scheduled in the order in which they are received, regardless of dealer, pending any capacity and commodity limitations. Oldest Maverick retail orders are prioritized first, provided the Dealer has completed the required Customer Order Verification Process (COVP) AND the order can be scheduled within existing supply and optional features/package availability.

Thank you for your interest in Maverick and your patience during this process. Our goal is to build as many Mavericks as we can so you can get out there and enjoy the 2022 North American Truck of the Year.

That doesn't appear to have been the case so far which is why I and many others are skeptical that Ford will follow through and is probably why the Scheduling emails have been stopped. We at the Maverick Truck club have been keeping track of the vehicles being scheduled. Identical builds have been built for many later orders and earlier orders are still waiting. So prove it!

 

[DryHeat]

It's a great thing. Would have been greater in October when it was already apparent that demand was sky high.

Or when do you estimate that it was first apparent that "customer demand exceeded expectations"

I'm glad to hear you're not really worried about Granger.

As for when it was apparent, I don't really know. I don't know what Ford's expectations were. Although I know there were a lot of reservations early on, I don't know when they were converted to orders. And I still don't know how many orders there actually were.

Do you have that info? Also, have you figured out when Ford "should" have decided to make this change, and how long it "should" have taken them to implement it?

And about implementing... Were they able to just tweak their national computer system to pick trucks to build and then give dealers allocations to match? Or did they have to create a whole new system that doesn't rely on allocations at all?

I think I would need to know most of those things to decide when Ford "should" have had the new system in place. I'm guessing that you have a pretty good handle on it, though.

 

[Telemachus]

I certainly feel that I have a good enough handle on it to know that the data collected assiduously by members of this club and the statement provided by Ford today, are incongruent.

All of the time and process that you allege Ford required to implement this change are your inferences from what source I have no clue.

If Ford, in their statement, had implied that it took them until now to figure out and implement those changes, I would have no problems with it.

I offer only the realities that we have witnessed versus a statement that Ford offered today are incongruent. I think most will agree with me.


Yet I'm sure you will perseverate.

 

[KenT]

Called up Maverick marketing in Dearborn today and found out I got a VIN number and scheduled production week, but not a day, so I didn’t get an email under Ford‘s new guidelines for email sending. If they kept to the original guidelines for sending emails about scheduling, then that would have been one less phone call they would have to handle, and one less statistic they could use to justify reducing customer service staffing levels. So Ford saved $0.00 by not sending an email, but have to compensate for this by maintaining human customer service.

On a different note, I see that they use the date I changed my trim level from XLT to Lariat as the order date. Since I changed the trim level back in September, I thought this would have no effect on my order date for purposes of scheduling production. But now I am likely in the batch of September orders for scheduling, and got bypassed for scheduling with my original July order. Did anyone else have their production date pushed back because of a change in trim level, before the warning about changing trim level went out from Ford last month?

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