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Am frustrated with Ford, with Fette Ford (NJ), and the lack of customer service. Am frustrated with the lack of information and empathy. What did ever happened to the "customer is always right" to being polite, and to at least pretend that they care? The @Ford Motor Company supposedly opened a case (on 3/16) to look into my order, I called the ford customer services and they tell me that they don't see any open case with the number that @Ford Motor Company created. I have been trying to contact @Ford Motor Company privately and no answer. I wrote those letter to the people that @Delzona recommended, heard from someone in March and that person has also been unresponsive since then. I been trying to reach out to my sales person at Fette Ford and received no answers from them. I finally got the "manager" on the phone today (5/13), he was one of the most rude person that I have even encounter, very indifferent, and arrogant. The last time I spoke to the @Ford Motor Company on 5/2, I was told to check in with my sale person regarding the COVP but my dealer has no clue if this was done. The "manager" told me that I don't have a COVP. In addition, they have messed up my pricing and I have been waiting since February 2022 for them to fix this issue. The originally calculated the wrong sale tax and didn't even include the deposit we had put. When the sales person finally "fix the problem" I noticed that they put the price increased of the vehicle, which shouldn't apply to us since we ordered before this occurred. I sent my sales person the information that @fordvideoguy shared regarding the price protection and he assured me that we were price protected, but am still waiting to get that in writing.
Fast forward to 5/13 and this "manager" in a very rude manner is telling me that he cannot provide a price protection since the price of the vehicle has changed. I am trying to explain what @fordvideoguy shared, but he started to yell/scream, which I don't tolerate and hanged up the phone as he wouldn't even let me speak.
I am unsure what to do, I ordered in 10/29 still no VIN, still no information, I feel like I have invested A LOT of time and energy into this and will not drop the order as my sale person has tried to make me do, he even offer to return my full deposit back, but I think this is just to resell the vehicle at a higher price. I took a break in April from following up and checking in, but since I resumed trying to get more information in May, it has been one disappointment after another. I am terrified that when the vehicle is finally built/shipped Fette Ford will try to scam me as I seen it has happened to many people in here. Any recommendation for me to keep calm as I continue to wait until probably 2023?
What I do know, is that this will be my first and last vehicle that I purchase from Ford and I will never use Fette Ford as a car dealer. Anyone out there in NJ area avoid Fette Ford at all cost, they are the most rude and unresponsive car dealership you will ever encounter.
@fordvideoguy is there anything I should do on my end to ensure that my price is protected and Fette Ford doesn't attempt to steal my order?
Thank you in advance.
Fast forward to 5/13 and this "manager" in a very rude manner is telling me that he cannot provide a price protection since the price of the vehicle has changed. I am trying to explain what @fordvideoguy shared, but he started to yell/scream, which I don't tolerate and hanged up the phone as he wouldn't even let me speak.
I am unsure what to do, I ordered in 10/29 still no VIN, still no information, I feel like I have invested A LOT of time and energy into this and will not drop the order as my sale person has tried to make me do, he even offer to return my full deposit back, but I think this is just to resell the vehicle at a higher price. I took a break in April from following up and checking in, but since I resumed trying to get more information in May, it has been one disappointment after another. I am terrified that when the vehicle is finally built/shipped Fette Ford will try to scam me as I seen it has happened to many people in here. Any recommendation for me to keep calm as I continue to wait until probably 2023?
What I do know, is that this will be my first and last vehicle that I purchase from Ford and I will never use Fette Ford as a car dealer. Anyone out there in NJ area avoid Fette Ford at all cost, they are the most rude and unresponsive car dealership you will ever encounter.
@fordvideoguy is there anything I should do on my end to ensure that my price is protected and Fette Ford doesn't attempt to steal my order?
Thank you in advance.
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