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I ordered November 20th and just picked up mine yesterday. They showed me a list of trucks that ordered in august. Tbh idk how ford pulls the trucks for production. I know lariats are taking longer as well as co pilot spray in liner and lux pack. I had co pilot and AWD but I got mineContinue to be frustrated. I made a post on May 13, 2022 regarding the disappointment, lack of communication, and lack of customer service from Fette Ford in NJ. Fast forward to today (7/9/22), we are still having trouble contacting anyone at Fette Ford. The only way I was able to get a hold of them is when I get in touch with Ford customer services, and they transfer me over.
I called yesterday after leaving several voicemails and finally got their sales manager Nick on the phone who told me that "I cannot help you with the Maverick order" and the General sales manager Troy was not there. My husband and I decided to go in person today to see if we can get some answers. We were able to meet with Troy who was trying to give us the all-around about all the orders they have and how everyone else is also waiting. Honestly, I just went in to know any information about my order, not about everyone else.
We have been repeatedly asking for our COVP number for months since @fordvideoguy has been recommending that we should ensure the order was placed. However, these people could care less (see attached for the picture of the last text message I received from the salesperson regarding this). In May 2022, I spoke to Nick on the phone asking him for the CVOP and he was extremely rude, condensing, and just shared that he didn’t have that number. When we went in person, we insisted on getting this information, but Troy couldn’t help us, and Nick who couldn’t help me yesterday somehow came out of his office to tell us that he couldn’t find the “lead to order conversion #” and that for this reason, we don’t have a COVP number. He shared that we need to contact Ford and get the “lead to order conversion #” but he couldn’t explain why it took until we went to see him in person for us to get this information, despite us asking for months.
We ordered on October 29, 2021, we have no VIN, we are still at a priority 10, even though we tried to tell them that they can switch you to a priority 2, but they were arguing this and pulling out this forum for their information, yet we have seen most of the @fordvideoguy . Long story short, am not even sure where we are, we never received the Ford email, unsure where we stand in terms of our order being rolled over to a 2023 and how we will go about getting the special offer. @fordvideoguy, the last video you made you stated that you are still not aware if we could switch dealers, has there been any update regarding this? I am honestly tired of dealing with the horrible customer service at Fette Ford. Can we switch dealers with the new order system/rolling over to 2023?
Additionally, we never received any call/text/email notification from Fette ford to see if we wanted to make any changes to our order, per what Ford had recommended and since the deadline was yesterday (7/8/22) we were not even given the options to make any changes. Anyone who lives in NJ and is trying to purchase a vehicle, please stay as far away from Fette Ford (Clifton, NJ) as possible, I know this will be the last vehicle we will purchase there, and will encourage all of my family and friends to also stay away from this place, unless if you like headaches and additional stress.
@fordvideoguy what are your recommendations? How do we get this "Lead to order"? What should we do? What’s the best way for us to ensure we get our order and our special offer? What’s the best way to make an official complaint about the dealership? Can we order through you guys even though we live in NJ?
@Ford Motor Company what are you guys doing? you shared that you are here to help, but have not provided any help at all!
