Ford wont fix anything

[Jraoffroad]

Warranty is only as good as your dealer. I used to take my Yamaha an hour away passing three dealers to get to the only good one in the area.

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[Jmav2152]

Warranty is only as good as your dealer. I used to take my Yamaha an hour away passing three dealers to get to the only good one in the area.

Lol same for my KTM which honestly hasn't needed anything but the only dealer I trust and knows the bikes is a 2 hour drive. All the bigger generic power sport stores local just are not worth even bothering.

 

[Catmandu]

Warranty is only as good as your dealer. I used to take my Yamaha an hour away passing three dealers to get to the only good one in the area.

My thoughts as well. In my case clashes have been with sales, not service. When I arrive for service its like the Texaco gas station in Back to the Future... they swarm the vehicle, and its off to the service bay, comes back freshly washed and ready to go as promised.

Still holding my breath, as its early days but so far pretty impressed. OTOH I haven't had any tricky issues to get fixed.

 

[dalola]

Seems like some choose who to do business with by rock-paper-scissors.......

 

[apstephen]

I bought a new F350 a couple years ago that would randomly not start for minutes, hours or days. I kept taking it in and they couldn't replicate. I told them how to replicate: drive it somewhere where it would be really inconvenient for it to not start again lol.

After over a year, I finally took it in and told them to keep it. At that point I had less than 5000 miles on it because we had to stop driving it. We could only drive it for errands when one of us could sit in the car with the engine running. I left it at the dealer and gave them my permission to have someone drive it as their daily driver for as long as it takes. They said they couldn't do that, come get it. I said it doesn't do me any good to have it because I can't drive it anywhere, they might as well store it for me.

While it sat there, I searched online forums and gave the dealer suggestions. ("We can't just start randomly replacing parts.") Finally I called the Ford 800 number and said I was ready to start the lemon law process. The gave me a case number to give to the dealer. The service manager drove it home that night and acknowledged I had an issue when he couldn't get to work the next morning.

I don't know if this is true, but the service manager said the Ford case number gave them access to support and parts from Ford that they can't initiate themselves.

My commute car is a 2017 Ford Focus, that I drive 110 miles round trip, daily. A couple of years back a truck I was passing hit a wild hog. The hog after impact with the truck went into my lane, and slid under the car on the right side between front and rear wheels. I pulled over expecting a bunch of damage. Really didn't see any damage or leaking fluids. I drove 15 minutes more to work and parked the car. Went to leave work, inspected some more with no defects noted. On the drive home noticed an unusual noise when reducing power. I drove straight to the dealer.

I told the service advisor what had happened, and asked for a technician to please put the car on a rack and just do a visual inspection for road worthiness. I acknowledged that I was a unscheduled walk in and would have no problem waiting for however long it would take. Don't look to have any repairs done today, if any are needed, just a visual driveability check. "No can do" I was told....schedule a service. Had a polite conversation with him, with no change to his policy.

Walked out side made a polite phone call to Ford, that probably didn't last over 20 minutes, explained that all I was looking for was a visual inspection to determine driveability. FoMoCo said absolutely, and escalated a case number. Waited in the customer lounge for less than 15 minutes before the service manager was calling my cell phone. Within another 30 minutes it was on a rack, where $1500.00 of exhaust damage was found. Started the insurance process and Ford courtesy driver took me to pick up a rental car. I think that my service file must have an annotation in it regarding that call, cause service department will read their screen and EVERY time since, I see them suddenly worry about how things are going with my car.

FoMoCo called me about week later, to see how things had been resolved.

Let me say something about service advisors also.... especially at larger dealers. I wouldn't want their job at all. . They have to herd cats all day, and then have to hear about how over priced the bill is, and how crappy Ford is since Henry the First died. You know pretty much how half of the posts around here are!

If a person has a list of issues, that are not being addressed, I would suggest calling FoMoCo and ask them a simple question: "My Ford Maverick has manufacturing defects that my dealer seems unable to address. I need you to please open a case number on this, and can you tell me the location of the dealer you believe is going to be best at taking care of the manufacturing defects in my Maverick?" Be polite but firm.

Polite!, but firm.

 

[Edge Haley]

I'm guessing that is so you don't go there to get the diag and go to another shop thus wasting their time. I took my bolt to Chevy for software update under warranty and they charged me like $200 but applied to he bill or removed if under warranty as long as the work is done there.

Nope, I asked and if fix is not visually recognizable and if they plug in the diagnostic tool that $183 charge is part of the repair cost….except if under warranty.

 

[pndwind]

My commute car is a 2017 Ford Focus, that I drive 110 miles round trip, daily. A couple of years back a truck I was passing hit a wild hog. The hog after impact with the truck went into my lane, and slid under the car on the right side between front and rear wheels. I pulled over expecting a bunch of damage. Really didn't see any damage or leaking fluids. I drove 15 minutes more to work and parked the car. Went to leave work, inspected some more with no defects noted. On the drive home noticed an unusual noise when reducing power. I drove straight to the dealer.

I told the service advisor what had happened, and asked for a technician to please put the car on a rack and just do a visual inspection for road worthiness. I acknowledged that I was a unscheduled walk in and would have no problem waiting for however long it would take. Don't look to have any repairs done today, if any are needed, just a visual driveability check. "No can do" I was told....schedule a service. Had a polite conversation with him, with no change to his policy.

Walked out side made a polite phone call to Ford, that probably didn't last over 20 minutes, explained that all I was looking for was a visual inspection to determine driveability. FoMoCo said absolutely, and escalated a case number. Waited in the customer lounge for less than 15 minutes before the service manager was calling my cell phone. Within another 30 minutes it was on a rack, where $1500.00 of exhaust damage was found. Started the insurance process and Ford courtesy driver took me to pick up a rental car. I think that my service file must have an annotation in it regarding that call, cause service department will read their screen and EVERY time since, I see them suddenly worry about how things are going with my car.

FoMoCo called me about week later, to see how things had been resolved.

Let me say something about service advisors also.... especially at larger dealers. I wouldn't want their job at all. . They have to herd cats all day, and then have to hear about how over priced the bill is, and how crappy Ford is since Henry the First died. You know pretty much how half of the posts around here are!

If a person has a list of issues, that are not being addressed, I would suggest calling FoMoCo and ask them a simple question: "My Ford Maverick has manufacturing defects that my dealer seems unable to address. I need you to please open a case number on this, and can you tell me the location of the dealer you believe is going to be best at taking care of the manufacturing defects in my Maverick?" Be polite but firm.

Polite!, but firm.

BBQ?

 

[Shakesbear]

Nope, I asked and if fix is not visually recognizable and if they plug in the diagnostic tool that $183 charge is part of the repair cost….except if under warranty.

My GM dealer does this charge too. Times have changed

 

[Lynyrd Skynyrd]

Need to have a hot girl drive it in, most everyone will try everything they can to locate the problem so the get more face time with the hottie

 

[TonyS]

Others have mentioned going to a different dealership for warranty repairs. May well be worth the effort. It's standard advice from places like Edmund's and Consumer Reports.

Others have mentioned selling it and moving on.

I will mention this is why the 1975 Magnuson-Moss Warranty Act exists. If you got a lemon, make them take it back. When you tell them you want to return it under the Federal Lemon Law, if they don't 1) Say OK and take it back or 2) Take it into the shop and fix promptly then you get an attorney.

Getting an attorney is really easy. There exists a legion of lawyers that do NOTHING ELSE than sue car manufacturers under the Mag-Moss act. Google and you'll find what look like large law firms to you. Actually it's referral services that look like law firms to the online user. They will hook you up with an attorney somewhere relatively close

Again, this is all these attorneys do. They are good at what they do, the automobile manufacturers know them and take them serious. If they agree to take your case it repairs will magically be made. Any settlement is shared (and they get their fees) if they lose you are out no money. You get your money back or car fixed o some money and car fixed.

BTW, the warranty book probably says you have to go through BBB first to resolve warranty disputes. Probably a waste of time. Ask the attorney if they believe you should go down that route. They will probably say no., don't bother. Did you know the BBB is entirely funded by businesses? So guess whose interests they really have in mind?

So you don't have to live with the lemon. You have some options. You just have to decide if you want to trade it in/sell it and get something else. Or make Ford fix it or take it back. The legal part might take longer but might ultimately feel more satisfying. But you could take the Mav to the dealer tomorrow and ask for a generous trade in value, since Mavs are in high demand you are not happy with the truck

 

[Scupking]

This is my third Ford and all I've ever had to bring them to dealerships for is recalls and a few warranty repairs that were covered (prematurely rusted out exhaust and a blown out strut). I will say that Ford service at many dealers is the worst of any brand I've owned. Sorry you're going through this but maybe you should take advantage of stellar resale values and purchase something else but I wouldn't expect things to change with that Ford dealer......

Nope Hyundai is the worst service… I will never get another Hyundai after the money pit 2011 Sonata my wife had. Bought it in 2014 with 23,000 miles on it and it was always in the shop for some kind of problem… Traded it in 2017 for a 2012 dodge grand caravan with 90,000 miles on it. Still have the caravan and have only needed the basic maintenance.

 

[Haha48]

I'm on my 15th dealer visit for multiple issues.































Ford doesn't give a fuck about you and your warranty is useless. Strap in or sell it.

Talking to lawyers. There are laws agianst what they're doing. Might go that route. When they cant and won't supply parts but can build a new truck makes you wonder why they think it's OK to cheat customers. That's why I document film and get out side mechanical info in writing. Legally they have to fix or replace. They just choose not to. Why they think they can get away with it in canada who knows. At thr end of the day just order the parts replace them and that's thr end of it but no dealer seems to want to fix anything. I would honestly never buy a ford. Then considering I've spoken to 26 people asking what I think on the truck and I tell them the problems they're surprised that ford is that bad. I even show them the app that has the long list of repairs. It's hurting their sales I know that for a fact as some of the people are driving other brands new cars. Already know 4 people that bought another brands truck or suv over ford because of it. You should see what a ford red seal mechanical says he doesn't get why they won't just warranty it.

 

[Chris_G]

Others have mentioned going to a different dealership for warranty repairs. May well be worth the effort. It's standard advice from places like Edmund's and Consumer Reports.

Others have mentioned selling it and moving on.

I will mention this is why the 1975 Magnuson-Moss Warranty Act exists. If you got a lemon, make them take it back. When you tell them you want to return it under the Federal Lemon Law, if they don't 1) Say OK and take it back or 2) Take it into the shop and fix promptly then you get an attorney.

Getting an attorney is really easy. There exists a legion of lawyers that do NOTHING ELSE than sue car manufacturers under the Mag-Moss act. Google and you'll find what look like large law firms to you. Actually it's referral services that look like law firms to the online user. They will hook you up with an attorney somewhere relatively close

Again, this is all these attorneys do. They are good at what they do, the automobile manufacturers know them and take them serious. If they agree to take your case it repairs will magically be made. Any settlement is shared (and they get their fees) if they lose you are out no money. You get your money back or car fixed o some money and car fixed.

BTW, the warranty book probably says you have to go through BBB first to resolve warranty disputes. Probably a waste of time. Ask the attorney if they believe you should go down that route. They will probably say no., don't bother. Did you know the BBB is entirely funded by businesses? So guess whose interests they really have in mind?

So you don't have to live with the lemon. You have some options. You just have to decide if you want to trade it in/sell it and get something else. Or make Ford fix it or take it back. The legal part might take longer but might ultimately feel more satisfying. But you could take the Mav to the dealer tomorrow and ask for a generous trade in value, since Mavs are in high demand you are not happy with the truck

Funny you mentioned trade-in. I tried that at the dealership where I purchased my truck and where it currently sits. I was told they'd give me 28K for the truck, which is about what I paid. But..... I was told the truck had to be repaired and in running condition. I responded with " if the truck was running, I wouldn't be trying to get rid of it."
I will try the 800 number, can't hurt.

 

[TonyS]

Funny you mentioned trade-in. I tried that at the dealership where I purchased my truck and where it currently sits. I was told they'd give me 28K for the truck, which is about what I paid. But..... I was told the truck had to be repaired and in running condition. I responded with " if the truck was running, I wouldn't be trying to get rid of it."
I will try the 800 number, can't hurt.

Start counting days. Business day 31 (count based on days the Service Dept is open) send or hand a letter that you want to return the car under the Federal (or your State if terms are better) Lemon Law.

If you are willing to take the price you paid in trade against something else they have or can get, tell them that. If you'd be OK with the truck (quickly) repaired and back in your driveway tell them that. If not tell them they have had the truck sitting in their service department for 30+ days and you want a refund. And if you don't get a refund you will soon have an attorney - at zero cost to you - and everything just gets more expensive from there. Ford will have to pay your attorney, pay their attorney, probably some damages for inconvenience PLUS they STILL have to take back the truck or fix it.

I've done this before. It's not a bluff. It's not hard. It's just time consuming and annoying if the dealer continues to slow walk. Amazing though. The slow walk ends as soon as the lawsuit is filed. After sitting for 3.5 months the Escape was done a week after the lawsuit filed. A few months later we got a nice check. If the dealership had just done their job to begin with......

It is kinda like I told my daughters when they started dating. Men will treat you with the amount of respect you insist on. I guess some car dealerships (not all) are like this as well.

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