Ford Maverick Ordering & Scheduling Process — A Detailed Explanation

[FINESSE605]

Have you called them and asked them why and if they would change it? I sure as heck would.

I did and I’m priority code 11 so that’s good. I was about to be salty. But my papers did say 19.

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[Rkbrumbelow]

It makes no sense at all to ship all vehicles through a NJ railhead.
I think that was used as an example, and the vehicles are transported by rail to various sites that are somewhat local to the delivery dealership.
Locally, I expect all vehicles to be railroaded to the Atlanta yards, or one on the outskirts, where they will be offloaded, and parked. Then the car transporters will show up, load the vehicles, Mavericks, F-150s, Mustangs, etc that are scheduled for specific dealers, and then drive to the dealer lot and unload.
Shipping cross country(from the P.O.E closest to Hermosillo) to NJ, only to turn around and ship them back along the tracks they just covered is insanity. Then again, I don't do logistics for a living...
tom

Being in Atlanta, and my CD being in Smyrna I hope they all come through the Terminus railhead (old name for Atlanta)

 

[bgillen35]

I signed a sheet that said "Preview Order." Doesn't say DORA. Here's the form before I signed it..

Still no confirmation email. I chatted with ford customer service and they said they see my order as "Order Processing." Is this the same as order confirmed? He couldn't tell me when I would be receiving a confirmation email and that I should reach out to my dealer directly.

 

[huunvubu]

Here are thorough details about the ordering process of a Ford vehicle (including the Maverick) and what the dealers do throughout the process. Credit to
@ice-capades for putting this together.


Ford Vehicle Ordering & Scheduling Process

Ford Dealers can submit vehicle orders via either the traditional CONCEPS ordering system or the newer WBDO (Web Based Dealer Ordering) system. Fleet orders and/or specification changes must be made via CONCEPS. The WBDO system only accepts stock (Dealer Stock, Demonstrator) orders and all variations of retail orders (Retail, A/X/D Plan, Etc.). Both ordering systems generate error notices and will not display pricing information until any errors are corrected.

The CONCEPS ordering system requires the Dealer to manually enter all the order codes… Year, Body Code, Priority Code, Option Codes, etc. The newer WBDO system uses plain language descriptions, etc. and only displays options available for that vehicle’s Model Year, Body Code & Order Code. Retail orders using the WBDO system default to Priority Code “19”.

Dealers assign priority codes to each order based on the Order Type. Stock orders are assigned priority codes 20-80, retail orders are assigned priority codes 10-19. Fleet orders are assigned special alpha numeric codes that represent a requested production week. The priority codes determine the order for which vehicle orders are to be selected and/or considered for scheduling. This overview doesn’t consider commodity issues (model, powertrain or option scheduling restrictions) that may be in place for a scheduling week. Commodity issues and/or restrictions can apply at either or both the regional and national levels.

The highest priority that a Dealer can use for a retail order is 10. An order with a “10” priority code will schedule ahead of an order with an “11” priority code, etc. This allows Dealers to prioritize the order in which vehicles are scheduled, especially when a Dealer may have multiple retail orders in the USOB (Unscheduled Order Bank). With the WBDO ordering system, retail orders default to priority code “19” so it’s important that a Dealer change the priority code to a lower number if they want the order to be considered for scheduling earlier compared to other orders.

When I placed and signed my order on 8/23 I asked for a Priority Code of 10 from the Fleet manager I was working with. He obliged.

I asked before I left about how many Maverick orders they had outstanding. He stated that there were 29 Maverick orders ahead of me. So I was expecting a very long wait for my Maverick XLT Hybrid to be built.

On August 30th I had the order changed to drop the "hard drop-in bedliner" and the "splash guards" as those were late availability and would delay my order. I then added the "bed mat" to protect the bed without a bedliner.

And then 8/31 happened with the "bed mat" having 0% nationally availability so I then had the "bed mat" removed on September 3rd.

After reading more posts here on this site over the weekend of September 4th & 5th I decided I wanted the "manual rear sliding window" and the 110V/400W outlet in the Cab so I asked to have those added on September 6th. The Fleet manager was off that day so he tried later in the week but was unable to make changes because Ford was looking at my order to possibly schedule for production. It was not selected on Thursday September 9th so on the 10th the additions were added.

That Ford was actually looking to possible schedule my order was fantastic news and that I even was considered I believe was because my Priority Code was 10 and that the default 19 was used on those other orders at the dealership by other sales personal. So those 29 orders that were ahead of me were actually behind me.

The following Thursday September 16th I got the email from Ford that my Maverick XLT Hybrid was scheduled for production the week of November 8th.

I strongly recommend that when ordering that you ask to be assigned a Priority Code of 10 as that may actually push you up in line at that dealership.

 

[Radar]

I checked today using the Tracking number given to me by the dealer. I found out my order was approved and is now in the Scheduling stage "Great News"

I have a tracking number, but no VIN. How do you check status without a VIN?

 

[Eagle11]

Here are thorough details about the ordering process of a Ford vehicle (including the Maverick) and what the dealers do throughout the process. Credit to
@ice-capades for putting this together.


Ford Vehicle Ordering & Scheduling Process

Ford Dealers can submit vehicle orders via either the traditional CONCEPS ordering system or the newer WBDO (Web Based Dealer Ordering) system. Fleet orders and/or specification changes must be made via CONCEPS. The WBDO system only accepts stock (Dealer Stock, Demonstrator) orders and all variations of retail orders (Retail, A/X/D Plan, Etc.). Both ordering systems generate error notices and will not display pricing information until any errors are corrected.

The CONCEPS ordering system requires the Dealer to manually enter all the order codes… Year, Body Code, Priority Code, Option Codes, etc. The newer WBDO system uses plain language descriptions, etc. and only displays options available for that vehicle’s Model Year, Body Code & Order Code. Retail orders using the WBDO system default to Priority Code “19”.

Dealers assign priority codes to each order based on the Order Type. Stock orders are assigned priority codes 20-80, retail orders are assigned priority codes 10-19. Fleet orders are assigned special alpha numeric codes that represent a requested production week. The priority codes determine the order for which vehicle orders are to be selected and/or considered for scheduling. This overview doesn’t consider commodity issues (model, powertrain or option scheduling restrictions) that may be in place for a scheduling week. Commodity issues and/or restrictions can apply at either or both the regional and national levels.

The highest priority that a Dealer can use for a retail order is 10. An order with a “10” priority code will schedule ahead of an order with an “11” priority code, etc. This allows Dealers to prioritize the order in which vehicles are scheduled, especially when a Dealer may have multiple retail orders in the USOB (Unscheduled Order Bank). With the WBDO ordering system, retail orders default to priority code “19” so it’s important that a Dealer change the priority code to a lower number if they want the order to be considered for scheduling earlier compared to other orders.

Ford provides Dealers with a schedule for vehicle allocation each week on Monday mornings which shows how many vehicles of each model line that the Dealer has allocation for scheduling that week. That same weekly allocation report also includes information on any regional commodity issues or restrictions. On Monday afternoons, the Scheduling Toolbox Report is released which provides more detailed information on commodity issues and scheduling availability on a national basis. On Tuesday mornings, the AM Scheduling Preview Report is available to show Dealers which vehicle orders have been selected or previewed, on an initial basis, to be selected for scheduling that week. The same report is updated and available on Wednesday morning to show any changes based on commodity issues that may have changed.

On Wednesday afternoon, the Regional Scheduler issues a notice informing Dealers of the vehicle specifications available for scheduling for orders not already showing on the AM Preview Report. This provides Dealers with information on what vehicle specifications are available for scheduling should they have orders showing on the AM Preview Report that are not what the Dealer wants.

Ford generates what are called “SIMS Orders” each week which are Ford’s suggested orders based on commodity information available at the time. If a Dealer has vehicle allocation for scheduling that week and has no Dealer orders in the USOB or orders that don’t meet the commodity restrictions in place for that week, the scheduling system will default to trying to schedule SIMS (Smart Inventory Management System) orders if they meet any commodity restrictions in place. The SIMS orders are available to Dealers online Monday mornings and in print form on Tuesday mornings. Dealers can enter their own vehicle orders or change the Ford generated SIMS orders.

Ford Dealers earn vehicle scheduling allocation each month based on reported vehicle sales, current inventory, projected sales, etc. Each month, Dealers usually meet with their Ford Zone Manager to review the allocation offered for scheduling the following month. A Dealer can accept the suggested allocation per vehicle line or change their commitment. Should a Dealer want more allocation than offered for a vehicle line, they can submit a request for supplemental allocation which will be considered based on total allocation available and commitments from other Dealers in their Zone. There are times when Dealers accept less allocation than offered for a vehicle line which makes that allocation available to other Dealers that may be looking for additional inventory. At other times, a Dealer may want more allocation for a vehicle line than Ford has offered. A supplemental allocation request is how Dealers can get allocation for extra inventory.

A Dealer needs allocation each week for scheduling for each vehicle line. Even without allocation for a vehicle line, Ford is pretty good at trying to schedule retail orders even when a Dealer doesn’t have allocation that week. When a Dealer knows that they don’t have scheduling allocation, it’s always a good idea for them to provide the retail order information (Body Code & Order Number) to their Ford Zone Manager and the Regional Scheduler. The Regional Scheduler can reprioritize the retail order to priority code “01” which basically forces the Ford scheduling system to schedule the unit ASAP unless extreme commodity restrictions prevent the scheduling. When a Dealer doesn’t have allocation, the Ford Zone Manager may try to get the allocation from another Dealer that is willing to give up their allocation.

Ford scheduling is done on Thursday’s but at times scheduling may be carried over to Friday’s due to scheduling, commodity or other issues. Vehicle scheduling confirmations are available on Friday mornings for allocation scheduled on Thursday.

With only a few exceptions (Focus RS, EcoSport, Transit Connect) VIN numbers are generated at the time that an order is “Submitted to Plant” for scheduling. The initial scheduling information will show an order scheduled for a production week. Afterwards, the information will be updated to show production for a particular date. Along the process, the vehicle order status information will be updated along with the ETA (Estimated Time of Arrival) at the dealership.

Years ago, the ordering process was much easier, with few or limited commodity issues to deal with. Ford’s vehicle scheduling was mostly driven by scheduling and building vehicles based on Dealer orders to meet Market demands. For a number of years now, the ordering process has become more complex and time consuming based on the constantly changing commodity issues and restrictions. It is now not uncommon for allocation to roll over to the following week because manufacturing can’t accurately forecast how many vehicles can be scheduled for production. In many cases, it seems that either because of vendor supply issues or other factors that Ford skews vehicle scheduling to higher content models in order to maximize corporate profits rather than scheduling vehicle production to meet Dealers orders or Market demand.


The overall vehicle order process, scheduling and status updates is listed below for reference.



· Dealer places order into the USOB (Unscheduled Order Bank)
· When Dealer has vehicle allocation for scheduling, orders are scheduled based on Order Type, Priority Code and commodity restrictions.

o Scheduled vehicle orders display as “Submitted to Plant” on the Dealer’s daily schedule status report.


o Vehicle orders are assigned a VIN number when scheduled except for certain vehicle lines (EcoSport, Focus RS, Transit Connect)


o The initial vehicle scheduling notice will include information for the scheduled week of production. The initial ETA (Estimated Time of Arrival) is usually provided within a few days of the scheduling notice.


o Dealers can change vehicle specifications for a scheduled vehicle up until the vehicle is “locked in” for production or about two weeks prior to the scheduled build date. Specifications for certain vehicle lines (EcoSport, Focus RS, etc.) cannot be changed once scheduled.


§ Dealers are limited to making 6 changes to scheduled orders.
§ Dealers cannot change Order Type, Body Code, Order Code (Package/Trim Level)


· Vehicle order is next updated with a scheduled production date.


· Vehicle goes into production and shows as “Sent to Plant” on the Dealer’s daily status report.


o Vehicle invoices and window stickers are generated and available to Dealers at about this time.


· Dealer’s daily status report shows updates on production status.


· Vehicle status updated to “Produced”


· Vehicle status updated to “Released” meaning that the vehicle has been released for shipment.


· Vehicle is loaded on rail car. Dealer is provided with carrier information (Canadian National, Norfolk Sothern, etc.) along with the actual rail car number.


· Vehicle status is updated to show arrival at the final rail destination (Ramp 41/Newark, NJ)


· Vehicle is received by the car carrier (Fleet Car, Diversified Automotive, etc.) for delivery to the dealership.


· Vehicle is delivered to the dealership.

Dealers have access to the “Vehicle Visibility” application which provides status updates on a 24/7 basis for any vehicle order.

I'm not sure how I miss this thread, excellent news, my dealer has been jerking me around with old information"Hybrids are not being scheduled at this time" also I am at a priority code 19, I'll be asking why and not a 10.

This is great info, thank you

 

[Mark Rash]

Where does ROVP fit into the process for Maverick orders (discussed in detail by @fordvideoguy recently)? My dealer got a copy of my drivers license, I signed the buyers order, and I received email confirmation from Ford on 7/16. I'm not overly concerned about the wait since then, but given all of this, is it safe to assume Ford approved the order and it'll get pulled for scheduling when the time and commodities are right?

For what it's worth, it's a Lariut Lux Area 51 hybrid. Again, I don't mind the wait - just want to make sure my order isn't stuck waiting for some additional layer of approval.

 

[Sweet Willie]

Where does ROVP fit into the process for Maverick orders (discussed in detail by @fordvideoguy recently)? My dealer got a copy of my drivers license, I signed the buyers order, and I received email confirmation from Ford on 7/16. I'm not overly concerned about the wait since then, but given all of this, is it safe to assume Ford approved the order and it'll get pulled for scheduling when the time and commodities are right?

For what it's worth, it's a Lariut Lux Area 51 hybrid. Again, I don't mind the wait - just want to make sure my order isn't stuck waiting for some additional layer of approval.

My wife's Lariat Lux that was ordered 2 weeks before yours an is not scheduled yet either.

 

[Mark Rash]

My wife's Lariat Lux that was ordered 2 weeks before yours an is not scheduled yet either.

I got my dealer to confirm they did indeed get mine approved through ROVP, so I'm sure the wait has more to do with the Lariat Lux package than anything. My dealer does quite a few orders so they were aware of the process. Hopefully ours will get picked soon!

 

[Haybuckle]

I'm in this same sitcho and was beginning to think either I was missing something or – my greater fear – that the dealer messed something up. Nothing against the guy, but he seemed a little overwhelmed by the ordering system.

Anyone else have this problem or ideas to call around to answers?

 

[Tbolt]

I am in an entirely different situation as I am overseas and ordered through the Military Auto Sales program. So I don't even know if I will get to track it. I did receive today an order acceptance sheet which broke down what I ordered, my deposit and financing information. I have a delivery date to the port of Feb 4th, port being when it will ship to me, so I wouldn't even see it until March. But I have no idea how accurate any of those dates are for my situation.

 

[Hyfly11]

I am in an entirely different situation as I am overseas and ordered through the Military Auto Sales program. So I don't even know if I will get to track it. I did receive today an order acceptance sheet which broke down what I ordered, my deposit and financing information. I have a delivery date to the port of Feb 4th, port being when it will ship to me, so I wouldn't even see it until March. But I have no idea how accurate any of those dates are for my situation.

Thank you for your service!

 

[RobAge80]

Ordered my XLT hybrid on 6/12. Got confirmation order email same day. Haven’t seen else since then. I called the 1-800-334-4375 today and they said I had VIN number but couldn’t tell me anymore. Hoping I get a built date confirmation soon.

 

[Clive]

What is the "priority number" that people are referencing?

I just ordered a Hybrid XL last week. All I have is the confirmation email from Ford, and I don't see anything about priority.

 

[Hank3]

I signed a sheet that said "Preview Order." Doesn't say DORA. Here's the form before I signed it..

Still no confirmation email. I chatted with ford customer service and they said they see my order as "Order Processing." Is this the same as order confirmed? He couldn't tell me when I would be receiving a confirmation email and that I should reach out to my dealer directly.

Did you ever get an email from Ford? I'm in the same situation with a dealer here in Florida and being told that I'm in "order processing" too. I signed the same sheet that you did, although mine shows a Priority Code 10. Sales rep tells me that for some reason about 30% of the orders are not generating emails from Ford back to the customers? Just want to make sure that my order is actually in the system.

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