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- Tom
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- Mar 5, 2022
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- #1
TL/DR customer service said my truck would get built as a 22 and it is.
I ordered an Ox White XLT lux pack EcoBoost AWD, 4k Fx4 with floor liners, full size spare and a smoke hood deflector on 11/26/21. I placed my order for exactly what I want (from the available options...would still like vented seats and keyless on an XLT) as this is my 1st ordered vehicle.
I stopped at my dealer early in March to check my order. I was given a copy of the memo to dealers showing the constrained items and recommended that I drop the lux pack or my truck wouldn't get built until MY23. I told the dealer I was going to let my order stay as is and we would see what happened with it. I really wanted the heated seats and wheel along with the other things in the luxury package.
I stopped back at the dealer early in April and was told the same thing. I told him the same thing again, let it ride I ordered it the way I did for a reason. I really WANT this as a 22, but I don't NEED it, so I will wait.
I called the Ford customer line after my 2nd conversation about having to drop options to get a 22. I was assured that Ford was doing everything they can to get all the retail orders built and looked up my order and said that it would get built as a 22. I asked who I was supposed to believe...the dealer telling my to drop lux pack according to the FMC memo or risk getting a 23, or the customer service line telling me not to worry.
This was my main frustration with the whole experience.
Minimal communication and when you do talk to them, you get vague and often conflicting info from different sources. I touched on this in another post, but please just give us factual information so we can make logical decisions.
I resigned myself to not getting my Maverick until 23 so I bought a cheap econobox used at a semi reasonable price that gets 33 mpg to drive back and forth to work to save fuel $ instead of driving my diesel.
So...yesterday I had to drive right past my dealer. I wanted to stop and put my name on the list for anyone not taking delivery of a build that is very close to mine. They said almost everyone is taking delivery and they have a long list of waiters for abandoned orders. He looked up my order number and...I have a buld week. June 6. My s/n is 78,xxx. Dealer said that they will honor X plan and it is price protected and incentives at the time of order apply.
I called a friend who has the same order as mine at the same dealer but with a sunroof and 3 weeks later to tell him my news. He said that he had talked to customer service on Wednesday and they didn't have a build date for him yet, but FMC is going to build all 22 orders as 22s. I hope for everyone involved that this is true.
Now to start dithering over moved build dates, production and shipping tracking.
As a side note, they had Hot Pepper Red 1st edition that had just been delivered to an employee and it looks fantastic in the sun.
I ordered an Ox White XLT lux pack EcoBoost AWD, 4k Fx4 with floor liners, full size spare and a smoke hood deflector on 11/26/21. I placed my order for exactly what I want (from the available options...would still like vented seats and keyless on an XLT) as this is my 1st ordered vehicle.
I stopped at my dealer early in March to check my order. I was given a copy of the memo to dealers showing the constrained items and recommended that I drop the lux pack or my truck wouldn't get built until MY23. I told the dealer I was going to let my order stay as is and we would see what happened with it. I really wanted the heated seats and wheel along with the other things in the luxury package.
I stopped back at the dealer early in April and was told the same thing. I told him the same thing again, let it ride I ordered it the way I did for a reason. I really WANT this as a 22, but I don't NEED it, so I will wait.
I called the Ford customer line after my 2nd conversation about having to drop options to get a 22. I was assured that Ford was doing everything they can to get all the retail orders built and looked up my order and said that it would get built as a 22. I asked who I was supposed to believe...the dealer telling my to drop lux pack according to the FMC memo or risk getting a 23, or the customer service line telling me not to worry.
This was my main frustration with the whole experience.
Minimal communication and when you do talk to them, you get vague and often conflicting info from different sources. I touched on this in another post, but please just give us factual information so we can make logical decisions.
I resigned myself to not getting my Maverick until 23 so I bought a cheap econobox used at a semi reasonable price that gets 33 mpg to drive back and forth to work to save fuel $ instead of driving my diesel.
So...yesterday I had to drive right past my dealer. I wanted to stop and put my name on the list for anyone not taking delivery of a build that is very close to mine. They said almost everyone is taking delivery and they have a long list of waiters for abandoned orders. He looked up my order number and...I have a buld week. June 6. My s/n is 78,xxx. Dealer said that they will honor X plan and it is price protected and incentives at the time of order apply.
I called a friend who has the same order as mine at the same dealer but with a sunroof and 3 weeks later to tell him my news. He said that he had talked to customer service on Wednesday and they didn't have a build date for him yet, but FMC is going to build all 22 orders as 22s. I hope for everyone involved that this is true.
Now to start dithering over moved build dates, production and shipping tracking.
As a side note, they had Hot Pepper Red 1st edition that had just been delivered to an employee and it looks fantastic in the sun.
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