- First Name
- Paul
- Joined
- Sep 17, 2022
- Threads
- 20
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- 101
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- 156
- Location
- New Hampshire
- Vehicle(s)
- 2023 XLT Hot Pepper Red with BAP on order.
- Engine
- 2.5L Hybrid
- Thread starter
- #1
Update: Edited 1/31/2023
No this post does not address the 2022 rollovers which quite frankly probably couldn't have been handled worse other than to tell customers, "Sorry we didn't get to yours, but you can go to your dealer and try again by placing another order. Good luck next year." I'm just tired of those who, like me placed their orders in September and are whining because they have been waiting 3 1/2 months. The rollovers have a very legitimate gripe, but not the 2023 September orders. It seems they would complain if they didn't get an update email and complain when they do. SMH.
-------------original post--------------
I don’t understand why so many people are moaning and groaning about their 45 day emails. What do you expect Ford to do, build a years production in 3 months?
Here an analogy. A review of a new small 6 table farm to table restaurant goes viral on Social Media. The restaurant has great prices and great food. The restaurant has an online ordering system, so you order from your phone. On opening day, they get 5,000 dinner orders before shutting down the order system. They inform each customer that they have a full years’ worth of orders so are going to notify each customer one week before their scheduled dinner appointment. Because it’s farm to table they are dependent on local suppliers for their ingredients.
One surprise is that the grass feed beef has been over subscribed so they will only be able to supply half of those meals. They offer an option to change to free range chicken as their supplier can meet that demand. They also send a twice monthly email to thank their customers and let them, know their order is still in the system and they are cooking and serving as fast as they can.
{Cross posted}
No this post does not address the 2022 rollovers which quite frankly probably couldn't have been handled worse other than to tell customers, "Sorry we didn't get to yours, but you can go to your dealer and try again by placing another order. Good luck next year." I'm just tired of those who, like me placed their orders in September and are whining because they have been waiting 3 1/2 months. The rollovers have a very legitimate gripe, but not the 2023 September orders. It seems they would complain if they didn't get an update email and complain when they do. SMH.
-------------original post--------------
I don’t understand why so many people are moaning and groaning about their 45 day emails. What do you expect Ford to do, build a years production in 3 months?
Here an analogy. A review of a new small 6 table farm to table restaurant goes viral on Social Media. The restaurant has great prices and great food. The restaurant has an online ordering system, so you order from your phone. On opening day, they get 5,000 dinner orders before shutting down the order system. They inform each customer that they have a full years’ worth of orders so are going to notify each customer one week before their scheduled dinner appointment. Because it’s farm to table they are dependent on local suppliers for their ingredients.
One surprise is that the grass feed beef has been over subscribed so they will only be able to supply half of those meals. They offer an option to change to free range chicken as their supplier can meet that demand. They also send a twice monthly email to thank their customers and let them, know their order is still in the system and they are cooking and serving as fast as they can.
{Cross posted}
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