CSP 22B39: Hybrid Maverick No Start Condition issue affecting 21,513 vehicles (Customer Satisfaction Program / Delivery Hold)

[samspritzer]

Does your deep sleep issue go away if you take it for a longer drive? Guessing you know all about how it works by now, but at least for me - both the recall and CSP repairs triggered a deep sleep notification (both from the dealer and after I got home) but a drive on the highway got them to stop.

If it's persistent even after long drives, then would obviously still be an issue. Definitely more so if you need to jump it at all.

That is the thing; I don't think I drive it enough. I bought the truck in advance of all of the traveling I plan to do when I retire next March. This weekend, I am taking it on a long trip so we'll see how that goes. Thus far, of all of the things my dealer has done including the recalls and computer software updates, the only thing left is to replace the battery unless there is something else that Ford isn't telling us.

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[MakinDoForNow]

That is the thing; I don't think I drive it enough. I bought the truck in advance of all of the traveling I plan to do when I retire next March. This weekend, I am taking it on a long trip so we'll see how that goes. Thus far, of all of the things my dealer has done including the recalls and computer software updates, the only thing left is to replace the battery unless there is something else that Ford isn't telling us.

On hybrid you do not actually have to drive it, just turn off AC, radio, lights, anything that uses electricity to reduce times ICE comes on to recharge the High Voltage Battery and then put truck in ready to drive mode for an hour or two. As 12v battery become closer to being charged the time between ICE cycles becomes further apart and charge voltage is reduced. OR YOU CAN PUT a good maintainer charger on jump pins as some do. I just put mine in ready state when/if the voltage of 12v drops to 12v or less on the cigarette style voltage monitor plugged into my dash PowerPoint. The ICE will only cycle 3-5 times for a few minutes in Two hours depending on how much charge 12v needs. To read the 12v SOC just put truck in accessory mode after it has set for at least 45minutes after charging or driving. 12v needs time to settle due to voltage on 12v harness while in run state.
EDIT TO ADD: at least on mine SOC of 12v drops faster overnight when ambient temp is below 45°F than when it's above 70°F (i'm guessing is a sliding scale over entire tem range). Assumption Ford monitors or does something more frequently depending on temp whether intentional or inadvertently.

 

[SuperTongue]

That is the thing; I don't think I drive it enough. I bought the truck in advance of all of the traveling I plan to do when I retire next March. This weekend, I am taking it on a long trip so we'll see how that goes. Thus far, of all of the things my dealer has done including the recalls and computer software updates, the only thing left is to replace the battery unless there is something else that Ford isn't telling us.

That may generally be the reason why you're getting it. Have you ever had a complete no start situation?

Deep sleep seems to occur for a handful of reasons legitimately. I've had it occur from not really driving it much, short trips, cold weather, sitting for awhile, etc. But I haven't had a complete no start situation (knocks on wood). A longer drive after it's triggered seems to clear it for awhile.

Hopefully your trip over the weekend helps it out. If it goes away for longer than usual, that could be all it is.

 

[samspritzer]

On hybrid you do not actually have to drive it, just turn off AC, radio, lights, anything that uses electricity to reduce times ICE comes on to recharge the High Voltage Battery and then put truck in ready to drive mode for an hour or two. As 12v battery become closer to being charged the time between ICE cycles becomes further apart and charge voltage is reduced. OR YOU CAN PUT a good maintainer charger on jump pins as some do. I just put mine in ready state when/if the voltage of 12v drops to 12v or less on the cigarette style voltage monitor plugged into my dash PowerPoint. The ICE will only cycle 3-5 times for a few minutes in Two hours depending on how much charge 12v needs. To read the 12v SOC just put truck in accessory mode after it has set for at least 45minutes after charging or driving. 12v needs time to settle due to voltage on 12v harness while in run state.
EDIT TO ADD: at least on mine SOC of 12v drops faster overnight when ambient temp is below 45°F than when it's above 70°F (i'm guessing is a sliding scale over entire tem range). Assumption Ford monitors or does something more frequently depending on temp whether intentional or inadvertently.

After the long trip yesterday, I checked this morning and got the dome light. So far no deep sleep message. Here’s to hope!

 

[samspritzer]

That may generally be the reason why you're getting it. Have you ever had a complete no start situation?

Deep sleep seems to occur for a handful of reasons legitimately. I've had it occur from not really driving it much, short trips, cold weather, sitting for awhile, etc. But I haven't had a complete no start situation (knocks on wood). A longer drive after it's triggered seems to clear it for awhile.

Hopefully your trip over the weekend helps it out. If it goes away for longer than usual, that could be all it is.

After the long trip yesterday, I checked this morning and got the dome light. So far no deep sleep message. Here’s to hope!

 

[doug2104]

For those who have had 22B39 completed. What is the part number for the cable that got replaced? I show NZ6Z-14300-D "Cable - battery to starter" as the part. I thought the problem was with the cable under the hood at the junction box (LX6Z-14290-PA). Ford techs help please.

My maverick hybrid got it battery cable replaced because of no start and the part# was: LX6Z-14290-QW. This is very close to the one that you gave. But 7 day later it happens again with no start.
If you want more info about this fix let me know.

 

[Red Ryder]

You all have some horror stories about your local Ford dealer service center!

Our local Ford service center that takes care of our truck is on point and has completed every recall, TSB, warranty repair, and CSP, without any hesitation. It was the first hybrid in our area so they essentially have been using it to learn on.

Ford service techs out west must be smarter than the ones I dealt with here. I'm envious.

 

[Riposterous]

After a week in at the dealer over another no start situation, my truck is back home again. They didn't sound like they definitively identified the problem (and of course, after I jumped it to get it to them it started and worked fine from that point on - they did see all of the error codes though). As for their work, I'm seeing 12651D, 12651DX1, 12651D45WR tests and some wire work (something about the glue & heat shrink wrap being really ugly on that wire to the fuse box). They went over the SSM 51598 mega fuse check and stated it was fine...supposedly no hairline cracks upon visual inspection either. The small battery tested as receiving a charge (15v) fine, and didn't appear to be losing a charge after sitting.

Is it fixed? We'll see. I'm not confident from past experiences. It seems a bit odd timing that everything worked perfectly fine on this vehicle till 3 days after that airbag recall (no start, tons of errors), worked fine for almost 2 months (then no start), worked again for 3 days (no start again), and here we are again. At least I finally have a nice little NOCO jump box ready this time, should it crap out again.

While I understand that every brand has first-year issues/recalls, Ford needs to devote a lot more resources to fixing issues like this quickly. I may live in Dearborn but like everywhere else, we drive every brand of vehicle, and I'm traditionally a Honda buyer (in my case, always choosing smaller, high mpg models) - I took a chance on Ford because there is nothing else remotely like this hybrid Maverick on the market. Other than this problem, this is a really cool little truck, and I suspect that Ford has attracted a lot of non-traditional buyers who are similar to me. What kind of image is Ford presenting to new customers, when they can't identify and correct problems like this within a reasonable timeframe?

 

[Gullzway]

Called my dealer today. Scheduled appointment June 28th, took truck in July 5th, they said they ordered the part after I brought it in, so I picked up the truck.

Called today and Service Dept. told me to call parts dept. Called them and they couldn't find the service ticket and said they'd call back.

Looks like I'll be trying another dealer.

 

[Mpat]

My Update: After talking to a ford customer service manager and my dealer service manager, they said that they cannot authorize performing either tsb 22-2340 or csp 22B39 on my Mav because its build date falls ten days after the cutoff date of 13 May 22!

 

[samspritzer]

After the long trip yesterday, I checked this morning and got the dome light. So far no deep sleep message. Here’s to hope!

As an update...after sitting in my driveway for 3 days, I started it up and moved it to the garage because of a impending hail storm. Two minutes of drive...and checked this morning. No deep sleep message.

 

[JohnVena]

Deep sleep mode solution!!
I have a 2022 First Edition picked up on Oct 2022. It has been flawless. 2 days ago it went into deep sleep mode. I tried a long drive in sport mode with ac off and all accessories off. It still goes into sleep deep mode. Last night I searched the Maverick Truck Club postings and found this solution from FORD! I will take it to the dealer today.



Senior Master Ford Guy

May 4, 2023

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There has been some mention posted on here about 12 volt( low voltage system) battery drain and " deep sleep" messages from Ford Pass in Mavericks, today Ford released on the Professional Technician System accessible by Ford technicians this special service message, this may be something to have your dealer check if you are experiencing the problem of no start or dead/low battery. It does not specify that the mega fuse is being " blown" or popped, from my experience as a technician with some of the other models I have seen this mega fuse actually develop a crack ( typically caused by road shock/vibration)which can intermittently allow the loss of electrical charge to the battery, I've had them where they test good with an ohm/continuity meter laying on a bench but then with a little pressure applied to each end will test open. Ford does listen and research complaints/concerns with their vehicles and typically will give us( technicians) a heads up once they find a repetitive cause. Here is the service message, hope it helps some of you!

May 4 2023 New SSM 51598 2020-2023 Escape/Corsair, 2022-2023 Maverick – FHEV/PHEV - 12V Battery Voltage Low Or Discharged With DTC U3003:62 Stored In The DC/DC

Some 2020-2023 Escape/Corsair equipped with 2.5L engine full hybrid electric vehicle (FHEV) and plug-in hybrid electric vehicle (PHEV) powertrain and 2022-2023 Maverick vehicles equipped with 2.5L engine FHEV powertrain may exhibit a condition where the 12V battery voltage is low or discharged with diagnostic trouble code (DTC) U3003:62 stored in the direct current/direct current converter control module (DC/DC). The vehicle may also exhibit DTC U3003:16 and/or U3000:04 stored in the DC/DC module. This may be due to an open in the 300 amp mega fuse located in the high current battery junction box (BJB). To correct this condition, refer to Workshop Manual (WSM), Section 414-05>Pinpoint Test H1 to verify the 300amp mega fuse condition, replace the fuse upon confirmation it is open. Test and recharge the 12v battery.

 

[Riposterous]

Day 4 after getting my Maverick back from repairs: on two prior occasions I had experienced a no-start situation by the morning of day 3, but things are looking perfectly fine this time. Hoping it stays that way. Will report back.

 

[Darnon]

NHTSA now has the Ford directions for the CSP here.

Just running a new cable alongside the old one sounded a little hokey to me but apparently that is indeed what they're doing.

 

[samysnes]

I got CSP 22B39 done on my Maverick. They re-assembled the plastic trim under the seat with a screw!! Not only is it now screwed, it's also misaligned and the rubber feet catch on the plastic trim every time I lift the seat. Anyone else?

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