Try Hillsborough Ford or Grappone. Both have excellent service departments. Sounds like yours just needs a software update.I received my 2022 eco XL with AWD and tow package in April of 2022. I loved it at first, till about 8k miles, and then it just sort of lost a lot of its power. It laboriously shifts through way too many gears and just acts like your average four cylinder economy vehicle. Biggest problem is that the trans will shift to too high of a gear and then go into lockup at way too low of a speed. So, below 50mph, it’ll drop to about 1100 rpm and then start going into a shutter felt through the entire truck until you find a way in traffic to give it gas enough to brake out of it. Also, it grinds when it shifts. You can feel it through the floor, the steering wheel. Last but not least, there’s now an intermittent “hot brake” smell inside the truck. I went around to each wheel, it’s not the brakes
I’ve been to the dealership that I bought it from twice and then I bought it to another dealership once. They tell me nothings wrong, but then it turns into that they “could not replicate the customer’s complaint”. Think that means they took it for a ride and they didn’t feel it and parked it. They will all tell you that fords eight and ten speeds suck and there’s nothing you can do.
So, any help would be great, this is all based on driving it in normal mode. Anything else is a crutch in my opinion. The trucks brand new and shouldn’t shutter or grind or smell like it’s burning in any mode.
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