🧭 Maverick Build & Tracking Links

[Skeeter163]

Does the "Final Preparation" circle have a dot in it. If so, it has arrived at the dealer and they are cleaning it up, etc. No dot, hasn't got there yet. (In theory!)

Mine has a green shipped and a all white final prep.
what does it tell me?

Sponsored

 

[zena]

Got vin number from dealer, but no email from Ford to me

 

[gte105u]

Mine has a green shipped and a all white final prep.
what does it tell me?

Should mean it's shipped but not delivered.

Got vin number from dealer, but no email from Ford to me

Cool

 

[Skeeter163]

Should mean it's shipped but not delivered.


Cool

Tracked it to illinois and it left the train on the 20th but nothing till today.

 

[Kmart]

Here are some helpful links for those waiting for production and delivery:
* copied from sister site Bronco6G.com


Required Reading: Maverick Build Process - Window Sticker, Blend Date, Production Rotation Number, Built & Shipped Emails, Delivery Date Estimates & More
https://www.mavericktruckclub.com/f...ped-emails-delivery-date-estimates-more.3002/

Ford Status Terms and what they mean -- from Production to Delivery as seen in the "Vehicle Visability" Report
https://www.mavericktruckclub.com/f...s-seen-in-the-vehicle-visability-report.5517/

To the Ford site to check on status
https://shop.ford.com/vehicleordertracking#/

Another Window Sticker lookup tool - add your VIN at the end
https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=

To the Ford site that populates your Modules being turned on (this lets you know it’s actually built at the factory)
https://www.motorcraftservice.com/AsBuilt

And lastly to see if it’s scheduled on the Convoy (Truck not Rail) to your Dealer!
https://palsapp.com

If you are going by rail, it’s more complicated…

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

I just called Ford customer service and they say they are no longer giving out rail car information after a vehicle is shipped so there is now no way to call the rail company phone number and track your maverick while it is in transit.

 

[Alkaiser702]

I just called Ford customer service and they say they are no longer giving out rail car information after a vehicle is shipped so there is now no way to call the rail company phone number and track your maverick while it is in transit.

You should be able to get that info from your dealer, or even better they can see the current location of your vehicle based on the GPS module.

 

[Kmart]

You should be able to get that info from your dealer, or even better they can see the current location of your vehicle based on the GPS module.

Thank you, my dealer has been great but to be honest they are small town and not very astute technologically, I actually have taught them a lot from what I find on this forum. So when I inquired, they were clueless about how to find out the rail car info. I wonder why FORD told customer service to stop giving out the rail car info?

 

[Alkaiser702]

Thank you, my dealer has been great but to be honest they are small town and not very astute technologically, I actually have taught them a lot from what I find on this forum. So when I inquired, they were clueless about how to find out the rail car info. I wonder why FORD told customer service to stop giving out the rail car info?

To be honest, it could just be the person you chatted with. Each seems to have their own set of priorities and some don't want to divulge any information related to the build process (which makes sense, the chat isn't there for this purpose based on the options you can choose while initiating the chat).
I know I saw someone post a picture of their truck location but now I can't seem to locate it so I can't figure out which tool would be used for this.

 

[Kmart]

To be honest, it could just be the person you chatted with. Each seems to have their own set of priorities and some don't want to divulge any information related to the build process (which makes sense, the chat isn't there for this purpose based on the options you can choose while initiating the chat).
I know I saw someone post a picture of their truck location but now I can't seem to locate it so I can't figure out which tool would be used for this.

I agree the chat is not for the purpose I needed to find the rail car number so I actually called, and the person initially said she could help me but would need to put me on hold a minute or two so she could look it up and then came back and said they were not allowed to do it anymore.

 

[Braderick]

Thank you, my dealer has been great but to be honest they are small town and not very astute technologically, I actually have taught them a lot from what I find on this forum. So when I inquired, they were clueless about how to find out the rail car info. I wonder why FORD told customer service to stop giving out the rail car info?

I used the online chat just now, and was provided my railcar #. It's a crap-shoot what you get from each rep. Some already anticipate the pending request for info, others just like schadenfreude.

 

[Kmart]

I used the online chat just now, and was provided my railcar #. It's a crap-shoot what you get from each rep. Some already anticipate the pending request for info, others just like schadenfreude.

Thanks, I tried Chat and the agent gave me the number, my truck is at Junction Point, Gateway Yard, IL!

 

[Skeeter163]

I just called Ford customer service and they say they are no longer giving out rail car information after a vehicle is shipped so there is now no way to call the rail company phone number and track your maverick while it is in transit.

I got mine 2weeks ago. , no good now because my truck is off the rail in a lot.I would call back and get another person.

 

[Braderick]

Thanks, I tried Chat and the agent gave me the number, my truck is at Junction Point, Gateway Yard, IL!

WOOHOO! Glad on-line chat worked.

My HPR is located in Dixianna, SC at the moment. I'm not sure if it's getting on a carrier or if it will continue by rail. "...load has been placed at industry..."

CSX owns TDSI...so I'm still learning, so if anyone knows something more...please share.
TDSI Locations

OR ... Could be switching to Norfolk Southern.
Norfolk Southern PDF Map
Norfolk Southern - Walkertown, NC

 

[Old Man]

Keep in mind with rail transport that it is not a direct route. I've seen cars picked up at the factory in Toledo heading to Portland that went into Pennsylvania, then to Michigan, then Illinois, then Missouri, the California and finally Oregon. It took almost 4 weeks. Then it sat at the rail drop 2 weeks waiting for a truck pickup. One car had a dead battery when the truck got there so it was left and the railroad and drop site owner debated for 10 days who was responsible for jumping the battery so it could eventually be put on a truck.
Unless you live across the street from the factory it usually takes a while. But it still costs the same for the destination charge a one shipped across the country.
A good dealer can tell you everytime the car passes an RFID reader.

 

[Skeeter163]

I got mine 2weeks ago. , no good now because my truck is off the rail in a lot.I would call back and get another person.

Update ; found out today my truck is in Indiana on a lot awaiting a hauler.

Sponsored