Dealer wants $2,750 refund back.

[2000J25SP]

I ordered an XL hybrid 9-22 and again 7-23. The truck got here last week, I went to buy it and the salesmen said they never heard of any private offer/price protection/rebates ect for rolled over orders. I said that they should be able to look it up on smart vincent and showed him the chart from this forum showing the different amounts for each trim level for different years. The salesman took a picture of the chart on my phone and showed some other guys. They came back to me and said the guy that handles the rebates isn't here today. So I came back the next day when he was there. They said it was a time consuming process filling out the rebate paper work. The finance manager presented the paperwork that included 2,750 dollars off the total. Signed the papers and thought all was well.
So now, three days later the dealership calls me and wants a copy of a email where Ford offered me 2,750 off. I told him I didn't receive an offer via email. He responded by saying that they applied the rebate under the impression that Ford emailed me an offer and that's what the salesman took a picture of on my phone. Apparently he never looked it up on smart vincent, said he doesn't know how to use it. He implied that I need proof of an email/rebate or I have to pay the $2,750 back to the dealer.

What do you guys think about that?

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[paneubert]

Tell them to figure it out on their end. It isn't your job to do their job for them and you have your truck. They have support/escalation folks internal to Ford corporate that they can ask about this if they are truly that clueless about it.

Bottom line, it is not your job to teach them how to do theirs. End of story.

I mean.....if it were me, I might even just stop taking their calls. But that is just me.

 

[adsandiego]

either the dealer is pretty clueless, or they're just a typical car dealership: dishonest.

 

[commadorebob]

Dealer would be told to pound sand. They would have to prove it in court and a legal signed contract is a legal signed contract.

 

[Joe Strummer]

either the dealer is pretty clueless, or they're just a typical car dealership: dishonest.

Or worse - clueless and dishonest.

 

[MAVRICK]

I ordered an XL hybrid 9-22 and again 7-23. The truck got here last week, I went to buy it and the salesmen said they never heard of any private offer/price protection/rebates ect for rolled over orders. I said that they should be able to look it up on smart vincent and showed him the chart from this forum showing the different amounts for each trim level for different years. The salesman took a picture of the chart on my phone and showed some other guys. They came back to me and said the guy that handles the rebates isn't here today. So I came back the next day when he was there. They said it was a time consuming process filling out the rebate paper work. The finance manager presented the paperwork that included 2,750 dollars off the total. Signed the papers and thought all was well.
So now, three days later the dealership calls me and wants a copy of a email where Ford offered me 2,750 off. I told him I didn't receive an offer via email. He responded by saying that they applied the rebate under the impression that Ford emailed me an offer and that's what the salesman took a picture of on my phone. Apparently he never looked it up on smart vincent, said he doesn't know how to use it. He implied that I need proof of an email/rebate or I have to pay the $2,750 back to the dealer.

What do you guys think about that?

Call the FORD Customer Support #: 1.800.334.4375

Give them your zip code, the e-mail you used for your order, last 8 alphanumeric of your VIN and they will look up your order on Smart Vincent and give you any Private Offer Certificate Number associated with your order <it should look like this: 100XXXXXXX>, provide that number to the dealer and they should be able to apply it to your order.

 

[Montana]

I'd also just start ignoring them. Not my problem.

 

[Hdscreens]

My private offer was missing and dealer was able to finally figure it out a day before making my purchase. If I recall they had to re-submit the COVP approval and then it finally showed up in smart Vincent. It did take dealer a few calls and emails back n forth with a few of their reps till someone knew exactly how to fix it.

 

[Fibrepunk]

Question is, did they use the same order code when they re-order on 7-23. Imagine when they didn't use the same order code, lol

 

[RR - All the way]

What a wonderful situation!!! A dealer more or less at your mercy. Have None!!

 

[colinl]

Dealer would be told to pound sand. They would have to prove it in court and a legal signed contract is a legal signed contract.

Agree with this, but the OP needs to be very, very careful what he communicates to the dealership.

They could take him to small claims court. Considering what a lawyer costs, I think they would lose money even if they won, but they might do it anyway.

 

[710-oil-614]

Tell them to figure it out on their end. It isn't your job to do their job for them and you have your truck. They have support/escalation folks internal to Ford corporate that they can ask about this if they are truly that clueless about it.

Bottom line, it is not your job to teach them how to do theirs. End of story.

I mean.....if it were me, I might even just stop taking their calls. But that is just me.

I would 1000% stop taking their calls.

 

[dsford]

I ordered an XL hybrid 9-22 and again 7-23. The truck got here last week, I went to buy it and the salesmen said they never heard of any private offer/price protection/rebates ect for rolled over orders. I said that they should be able to look it up on smart vincent and showed him the chart from this forum showing the different amounts for each trim level for different years. The salesman took a picture of the chart on my phone and showed some other guys. They came back to me and said the guy that handles the rebates isn't here today. So I came back the next day when he was there. They said it was a time consuming process filling out the rebate paper work. The finance manager presented the paperwork that included 2,750 dollars off the total. Signed the papers and thought all was well.
So now, three days later the dealership calls me and wants a copy of a email where Ford offered me 2,750 off. I told him I didn't receive an offer via email. He responded by saying that they applied the rebate under the impression that Ford emailed me an offer and that's what the salesman took a picture of on my phone. Apparently he never looked it up on smart vincent, said he doesn't know how to use it. He implied that I need proof of an email/rebate or I have to pay the $2,750 back to the dealer.

What do you guys think about that?

To be fair, I got the rebate but it was directly from Ford. I order a 2023 Maverick in Sept 2022, ford didn’t fulfill the order and offer me the rebate on my 2024. I think Ford did that for every order they didn’t complete in order to offset the price increase on the newer models. The dealer should be able to figure this out with Ford.

 

[05FordGT]

Former 23-year Ford salesperson here. The dealership is LAZY!!! Also incompetent as well. The sales manager (that's who, I'm guessing, is calling you) is also lazy. He can give his area rep a call and get this all straightened out PDQ. But they just don't want to do the physical work that's needed. I have a feeling they may have NOT ordered your 2nd truck using the prior ordered truck's order number. If that's the case, the screw up is 100% their own doing. Like others have said, it's not your job to help them do their job.

I ALWAYS called Ford if a customer had a question or problem. I once had a customer, call me weeks after turning in her C-Max Energi lease. Ford claimed the charging cable wasn't there so they sent her a bill for $500. She called me after getting the bill in the mail. I told her to stop in, give me the bill and I'll handle it (the cable was there as I made sure of it). When I called Ford, they insisted it wasn't there. I told them it was there as I put it in the back myself, and to leave my customer alone. Also told them she re-leased another Ford, so she's still an customer. Someone stole it once it was picked up. Needless to say, they didn't bother her again.

Had another customer get a letter from my state tax office. The customer bought their lease out, and paid the tax. Well PA Dept of Treasury said they paid too little for the car (under market value) and wants it's share of the tax that it should be worth. Told my customer, give me the letter, and I'll call PA. Told the person it was a lease they bought out (the residual was fixed obviously and lower than the current value at the time). I told them, I have the contract to show them. I did and problem solved.

Most salespeople today (I didn't say all, as there are still some good one who truly want to help their customers) don't want to have to do ANYTHING more than is absolutely necessary than sell the car. This is just one reason, what makes people hate dealerships so much.

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