Smartliner floor mats wearing out

[ryan2366]

Not many companies are going to give you warranty coverage for ware and tear.

I get normal wear and tear.

I’d expect to see it wearing under the brake and gas pedal where my heel would rest not closer to the seat.

it just doesn’t make sense to wear there.

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[AF Blue]

I only noticed the tear when I took them out to give them a hose down. I haven’t attempted to clean them as I wanted to maintain the appearance of how I found them after removing for warranty claim.

I’m sure I can get the dirt off by scrubbing them.

Like you said I don’t want to put something that’s going to make them slippery so I’ll have to research a product that doesn’t turn them in to an ice rink.

I am ASSuming i will be in the same position at some point.
I am thinking to add a liner-liner on the driver side only (rarely have passengers).

Something as simple as a piece of rubber or maybe even the cheap
OEM floormat that came with the truck.

It was the fitment of these mats (along with the cheap price that hooked me).
If other mainstream brands made of rubber cover as well as these, I might spend the money - not now ... when these are done.

 

[ryan2366]

I bought some too. I hope they last. I had the Ford rubber matts on last vehicle almost 3 years 27K mile Buffalo NY no apparent wear. before that Weather tech 6 years 80K miles looked fine. If mine don't last I bad mouth the heck out of them and get weather tech. All I did ever was wash them .

Hope they replace the driver mat for you.

Thanks, that’s all I was hoping for. Not looking to get all new floor mats.

 

[ryan2366]

I am ASSuming i will be in the same position at some point.
I am thinking to add a liner-liner on the driver side only (rarely have passengers).

Something as simple as a piece of rubber or maybe even the cheap
OEM floormat that came with the truck.

It was the fitment of these mats (along with the cheap price that hooked me).
If other mainstream brands made of rubber cover as well as these, I might spend the money - not now ... when these are done.

ASSUming. Ha ha. I see what you did there

It was the fitment for me as well as the touted durability.

I wouldn’t want to put an extra mat down that could slide around and potentially cause you to have an accident if your foot slips accidentally.

Shouldn’t have to protect your durable floor mat with another mat

 

[ryan2366]

I swear, it’s like the Insurance Companies. They always deny your initial claim, hoping you will feel at fault and just give up.

Keep insisting on a warranty replacement. I looked them up and they have really solid reviews, so you can see that it’s not a shady company. Believe me, they don’t want the negative reviews based on a legitimate customer complaint.

I looked to post a review on their site but they only display them. No place to leave one.

If a company controls the reviews in this way then they will always have good reviews.

I told them I’d be posting my experience on the forum I heard about them.

 

[AF Blue]

Yes... definitely will be mindful of slip/pedal hazards

 

[MakinDoForNow]

Looking closely it appears that the texture is disappearing even in areas where not much if any foot activity occurs. Perhaps something like this would at least help looks.

 

[icegradner]

I get normal wear and tear.

I’d expect to see it wearing under the brake and gas pedal where my heel would rest not closer to the seat.

it just doesn’t make sense to wear there.

For sure, thing is it's hard to prove that it isn't ware and tear. Something must be rubbing there to cause that break down of the materials. From your pictures the entire mat looks like it has taken a good beating to be honest.

 

[Optimus]

I looked to post a review on their site but they only display them. No place to leave one.

If a company controls the reviews in this way then they will always have good reviews.

I told them I’d be posting my experience on the forum I heard about them.

If you haven’t looked into it yet, you can both leave a review on the BBB, but also file a complaint (we can do both on our state BBB board). If sold on Amazon, you can also leave a review there too. Also consider a Google review.

As far as my .02 goes, that kind of “normal” wear shouldn’t happen in just one year. It almost seems like thin spots in the casting of that top layer. I have never worn holes in any sort of floor mats that fast, and that’s factoring in the usual dirt, sand, and lots of Rust Belt salt among other debris. My husky liners in another vehicle are pushing 20 years old—no holes!

I will certainly be avoiding this brand/company and will be getting a different brand of floor liners once our ‘23 arrives in a couple weeks. I usually stick with Husky or Weathertech.

 

[ryan2366]

If you haven’t looked into it yet, you can both leave a review on the BBB, but also file a complaint (we can do both on our state BBB board). If sold on Amazon, you can also leave a review there too. Also consider a Google review.

As far as my .02 goes, that kind of “normal” wear shouldn’t happen in just one year. It almost seems like thin spots in the casting of that top layer. I have never worn holes in any sort of floor mats that fast, and that’s factoring in the usual dirt, sand, and lots of Rust Belt salt among other debris. My husky liners in another vehicle are pushing 20 years old—no holes!

I will certainly be avoiding this brand/company and will be getting a different brand of floor liners once our ‘23 arrives in a couple weeks. I usually stick with Husky or Weathertech.

I live in Canada and purchased through the US. I looked them up further today and they are not BBB accredited. After reading some of the complaints in the link below have lacking customer service. They are quick to be defensive and customer blame.

https://www.bbb.org/us/fl/orlando/profile/truck-bed-liner/smartliner-usa-0733-90285786/complaints

I didn’t purchase them on Amazon so can’t leave a bad review there unfortunately.

That was my thought. Inconsistent thickness perhaps which should be a manufacturing defect.

I don’t expect to see a resolution from this company. I’d rather let people know my experience so they can look for alternative products.

 

[Optimus]

FYI I’ve left some reviews on Amazon even though I didn’t purchase there. This includes one about 6 months ago. If you had indeed purchased on Amazon, it would just be tagged as a “verified” review.

But this is all assuming you have an Amazon account in the first place. I do, and I’ve still left a few reviews (both good and bad). I’ve also read reviews on Amazon that flat out admit they bought elsewhere, and are leaving a review on Amazon too.

worth a shot I guess.

 

[MakinDoForNow]

Maybe you got a crappy knock off. If bought online a lot of sellers imitate vendors of OEM products and substitute them for OEM.

 

[Art Vandelay]

I purchased them a year ago from Auto Anything and really liked how they fit more precisely and much higher than the Ford ones I purchased.

Just at the beginning stages of wearing through but I was hoping I’d get several years out of them. Not as durable as I expected.

I reached out to Smartliner and they told me to deal with where I had purchased them.

I emailed Auto Anything but they are going through restructuring so unable to warranty them.

Went back to Smartliner and they basically told me not a warranty issue.

Anyone else having this issue with their Smartliner mats?

Wow! That is horrendous customer service and I'm adding that to a list of products that I'll never purchase. Just awful.

 

[ryan2366]

Maybe you got a crappy knock off. If bought online a lot of sellers imitate vendors of OEM products and substitute them for OEM.

Purchased from Auto Anything.com so I wouldn’t think so but anything is possible.

 

[Art Vandelay]

Armour All or Son of a Gun .... I used on my mats once .. too slippery .. had to wash off completely.
If anyone happens to find something that brings back some of the sheen without making the surface slippery, please let me know.

https://www.weathertech.com/techcare/cleaner-protector-kit/

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