Beware: Heat Exchanger not covered under warranty

[vinnymac]

Call the customer help line for ford start a case and get a case number and head back to the dealer and request a representative from ford to look over your problem.

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[LM42]

Between working with a good dealer and asking nicely at the warranty department, this kind of thing would typically be covered. Though going into a new model it would be recommended buying an extended warranty, cause you know - we are the beta testers.

In what world do you think that "working with a good dealer and asking nicely at the warranty department" this would be covered? Automotive warranties are black and white with a firm stop date. There is an accessible list of parts covered under the longer hybrid warranty. Decisions are not guess work, or based on how someone feels that day. And for sure have absolutely nothing to do with the dealer. I would also wager that this would have been covered by a Premium Care extended warranty.

 

[LM42]

It's the hybrid components covered 8 year 100,000 miles? I would think this is part of the hybrid systems.

This is typical consumer speak. Just because you would think does not make it so. People scoff at extended warranties and call them bullshit. Yet, here is a case where it would likely have covered the OP and nearly paid for itself in ONE visit. Which is what I preach on here all the time and have dipsh**s tell me I am wrong.

 

[LM42]

I bought premium extended warranty
Don't see heat exchanger listed.In high tech section under hybrid it excluded high voltage battery & high voltage wiring.

It excludes HV batt and wiring because those have extended coverage under the hybrid tab. Which is where most people go wrong in their thinking. "its a hybrid component, why isn't it covered" Well because it specifies only a few specific items under hybrid extended coverage.

 

[shadowthrone]

In what world do you think that "working with a good dealer and asking nicely at the warranty department" this would be covered? Automotive warranties are black and white with a firm stop date. There is an accessible list of parts covered under the longer hybrid warranty. Decisions are not guess work, or based on how someone feels that day. And for sure have absolutely nothing to do with the dealer. I would also wager that this would have been covered by a Premium Care extended warranty.

If you are a tiny bit over the warranty, many manufacturers are willing to help you out if you ask nicely. Doesn't always work, because they don't have to, but if you explain your situation you can often get complementary service. Especially for a common issue.

 

[BlueSpec1]

Ford has a few items listed under "Hybrid - Unique Components" on my Escape's 8-yr/100K hybrid warranty tab:

high-voltage battery packs, high voltage charger, DC/DC convertor,
Electric Drive Module Assembly(includes electric motor and gearbox),
trans range.

In the 2022 Model Year Ford Warranty Guide:
https://www.ford.com/cmslibs/conten...id-Warranty-version-4_frdwa_EN-US_06_2021.pdf

(5) The electrical drivetrain system of your vehicle is covered by Hybrid & Electric Vehicle Unique Component coverage for eight years or 100,000 miles, whichever comes first.
The components in the electrical drivetrain system of your vehicle will vary, depending on whether your vehicle is a hybrid, plug-in hybrid, but you can rest assured knowing that your vehicle’s electrical drivetrain system is covered by this comprehensive warranty.
Depending on your vehicle, electrical drivetrain system components covered by this warranty may include, and are not limited to:
high-voltage battery, high-voltage battery connector, battery energy control module (BECM), on-board charger, inverter system controller (ISC), DC/DC converter,
hybrid continuously variable transmission or electric driveline motor and transmission range sensor.
If an electrical drivetrain system component requires replacement under warranty, it may be replaced with a new, factory remanufactured, or factory refurbished component, at Ford’s discretion.
Refurbished battery components selected for your vehicle will align with your vehicle’s age and mileage, and meet Ford’s stringent requirements and standards.
(see "Note: High-Voltage Battery Gradual Capacity Loss" below).
Note: High Voltage Battery Gradual Capacity Loss The high voltage battery will experience gradual capacity loss with time and use, similar to all batteries, which is considered
normal wear and tear. Loss of battery capacity due to or resulting from gradual capacity loss is NOT covered under the New Vehicle Limited Warranty.
See your Owner’s Manual for important tips on how to maximize the life and capacity of the high voltage battery.
NOTE: Some components may also be covered by the Emissions Warranties. For more information, see pages 22-41

 

[MAVERICK MIKE]

I picked up my truck yesterday and got premiumcare and tell everyone I meet to do the same. Ford like any other manufacture buys parts from suppliers and they provide the out of pocket cost to repair the defective items during 3yr 36k miles. That is why the powertrain is 5yr 60k because Ford is making the powertrain. Hence why would Ford want to pay out on a part they didn't make?

 

[LM42]

If you are a tiny bit over the warranty, many manufacturers are willing to help you out if you ask nicely. Doesn't always work, because they don't have to, but if you explain your situation you can often get complementary service. Especially for a common issue.

Phrasing it this way is correct. The problem post pandemic is that most manufacturers have really tightened their belts about this. Even the dealer can technically offer post warranty help. But as the OP noted he is in a tough spot. He has no prior Ford (loyalty) history. And with the miles on the truck he said it has been maintained, but I would be curious if he paid the dealer to do it. This is also why I pushback on people doing their own oil changes or going to some whack 3rd party. This failure does not directly apply, but it still applies. If you come to a dealer or even call the manufacturer directly and ask for post warranty assistance and they look and see you've spent $0 servicing your vehicle at the dealer they are most often going to tell you to pound sand, and rightfully so.

 

[Darnon]

In what world do you think that "working with a good dealer and asking nicely at the warranty department" this would be covered? Automotive warranties are black and white with a firm stop date. There is an accessible list of parts covered under the longer hybrid warranty. Decisions are not guess work, or based on how someone feels that day. And for sure have absolutely nothing to do with the dealer. I would also wager that this would have been covered by a Premium Care extended warranty.

Dealerships do have an allotment for goodwill repairs. Basically Ford allocates them a sort of slush fund for out of warranty repairs at their discretion with worthy customers.

 

[LM42]

Dealerships do have an allotment for goodwill repairs. Basically Ford allocates them a sort of slush fund for out of warranty repairs at their discretion with worthy customers.

Yes. I noted this above. But, again, I am now super curious who the OP has been paying for his oil changes, tire rotations, etc. Because if it was not the dealer he has shown no loyalty.

 

[Ragtime Billy Peaches]

I picked up my truck yesterday and got premiumcare and tell everyone I meet to do the same. Ford like any other manufacture buys parts from suppliers and they provide the out of pocket cost to repair the defective items during 3yr 36k miles. That is why the powertrain is 5yr 60k because Ford is making the powertrain. Hence why would Ford want to pay out on a part they didn't make?

What did the Dealer charge for Premium Care now that in Ca we can no longer buy ESP on line out of State.
If your willing to share .

 

[Chris_G]

Dealerships do have an allotment for goodwill repairs. Basically Ford allocates them a sort of slush fund for out of warranty repairs at their discretion with worthy customers.

IMHO, purchasing a new vehicle should make me a worthy customer

 

[Freeb22]

Yes. I noted this above. But, again, I am now super curious who the OP has been paying for his oil changes, tire rotations, etc. Because if it was not the dealer he has shown no loyalty.

Oil changes and maintenance has all been done at this dealer. I’m a diy guy and a marine mechanic so it hurt to pay for oil changes but I figured it was best while under warranty and extra insurance.

 

[LM42]

IMHO, purchasing a new vehicle should make me a worthy customer

It doesn't. I am not saying you are this client, but it is shocking the number of people that buy a new car every ten years and never bring it to the dealer for service and then ask for out of warranty assistance. Factories will help people that show brand loyalty. Simply buying A car, and a low dollar one at that is not reason enough. Nobody got rich off of the sale of a Maverick.

 

[LM42]

Oil changes and maintenance has all been done at this dealer. I’m a diy guy and a marine mechanic so it hurt to pay for oil changes but I figured it was best while under warranty and extra insurance.

Ok. That is great that you did that. It isn't a guarantee obviously. But, in your case there isn't much more you could have done. It sounds like you drew an unlucky hand.

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