Dealer Wont Replace Airbags Under Recall!

[Edlundell]

Just posting this to see if anyone else has run into this. I recived another letter from Ford stating that the parts for my curtain airbag replacement under recall are now avaialble. I called my dealer to have them ordered and I was told that they cannot order them unless they are deployed. I told him that was BS and not what the letter from Ford stated. Has anyone ran into this? Should I call another dealership?

Yes, I got the same BS from a dealership. They pointed to a little phrase on the recall order - "if defective". Can't replace them, they said, unless they are "defective", and you can't find out if they're defective until they are deployed. Of course Ford says that isn't the case.

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[LowLeadAV]

Just posting this to see if anyone else has run into this. I recived another letter from Ford stating that the parts for my curtain airbag replacement under recall are now avaialble. I called my dealer to have them ordered and I was told that they cannot order them unless they are deployed. I told him that was BS and not what the letter from Ford stated. Has anyone ran into this? Should I call another dealership?

I went in for an oil change today and the dealer ordered the parts for the airbag. Your dealer is nuts

 

[Hot pepper]

Yes, I got the same BS from a dealership. They pointed to a little phrase on the recall order - "if defective". Can't replace them, they said, unless they are "defective", and you can't find out if they're defective until they are deployed. Of course Ford says that isn't the case.

I live in CA, I calledmy dealer yesterday and they said the replaced bags won't be available till at the end of the first quarter, that would be in the end of April.

 

[AtlasBlue]

My Ford dealer will do anything they can to get paid for warranty work, I would assume every dealer would too. When I asked about the parts when the recall initially happened they told me to check back in the spring unless I had a problem with deployment before then.

 

[sriram]

I've called all the dealerships in the Washington DC area. I got a different story from each one. One dealership didn't even know what a Ford Maverick was and told me that I had an invalid VIN number despite me reading it right off of my registration and the Fordpass app. No big deal, not like it's a safety issue or anything, it's just airbags.

What dealership did you end up going with? I'm still waiting for my Mac but I'm looking to see which dealership's service center is less likely to much things up. Thanks!

 

[bgn]

My Ford dealer will do anything they can to get paid for warranty work, I would assume every dealer would too. When I asked about the parts when the recall initially happened they told me to check back in the spring unless I had a problem with deployment before then.

Most don't want to do warranty work because it pays considerably less than repairs in terms of labor rates and there's also zero margin on parts.

 

[Ranch]

Most don't want to do warranty work because it pays considerably less than repairs in terms of labor rates and there's also zero margin on parts.

Zero margin on parts? Not from what I remember when working at a Ford dealer.

 

[bgn]

Zero margin on parts? Not from what I remember when working at a Ford dealer.

Parts for warranty don't have margin as far as I know. Parts for repair not under warranty certainly do.

 

[Ranch]

My Ford dealer will do anything they can to get paid for warranty work, I would assume every dealer would too. When I asked about the parts when the recall initially happened they told me to check back in the spring unless I had a problem with deployment before then.

That's probably good advice. Plus waiting a bit lets the techs figure out the best way to replace the airbags in the shortest amount of time. That could make the difference of being able to wait for the job to get done or having to leave the Maverick at the dealer and come back later on to pick it up.

 

[Ranch]

Parts for warranty don't have margin as far as I know. Parts for repair not under warranty certainly do.

I guess we disagree. It has been a couple of years since I worked at a Ford dealer so It's possible that things have changed. Next time I stop and see my old boss I'll ask.

 

[bgn]

I guess we disagree. It has been a couple of years since I worked at a Ford dealer so It's possible that things have changed. Next time I stop and see my old boss I'll ask.

I could very well be wrong.

 

[Flyangler]

It turns out, SSSC wants a pdf of the open repair order submitted as the attachment…. a dealer has posted on the forum that VIN-specific parts can be ordered through the SSSC, but that a copy of the open RO has to be attached (even though the FSA does not say that).

Does this mean I have to take them the letter? I just scheduled the work, but they put the appointment off for two weeks to be sure they got the parts. It was the second time I called the dealer to do the work.

 

[Maverickent]

I tried calling the dealership this morning twice. The service dept. didn't pick up. I left a message but didn't hear back from them all day. I know they're busy and understaffed, but It's impossible to believe that there's not one employee there who does not have 1 minute to give me a courtesy call to let me know they give one shit about this recall. I'm not leaving there without a damn Yeti!

 

[UberGadgetFreak]

I noted my experience in another thread, but will repeat it here:
When I took mine in last week (Feb 1) , they didn't move my vehicle from where I parked it.
They came out, popped off the Pillar covers, took photos, and put it back together.
They told me they had to verify some numbers to order the correct airbags, then would call me to schedule coming back once the parts arrived.
I am still waiting on that call, but I know my dealership well enough that I expect to that call tomorrow or Wednesday if they actually got them ordered last week.

 

[2022EOW]

I work at a dealership in warranty. It is very very common for letters to go out to customers stating that parts are available, before parts are, in fact, available.
Parts may be available, but in specific circumstances only.

For 22C20, parts were at first available for unsold in-stock units w/ signed buyers orders, and sold vehicles w/ deployed airbags only. These were by specially order through SSSC. Ford was also going to send "seed stock" out to dealers.

I tried ordering parts for my own hybrid Mav a few weeks ago.... and was denied because my airbags are not deployed.....

I just checked now.... The seed stock note is gone. I don't see the note for for deployed airbags anymore. I tried ordering the airbags for mine (which must still be done VIN-specific order through SSSC)....and I get an error saying that some attachment is required??

The FSA instructions don't say anything about a required attachment.....

It may be a carryover requirement from when proof of a sign-buyers order/deployed airbags was necessary.

So, to me, it looks like Ford may have recently removed the "deployed" airbags only requirement (but I didn't catch the usual update Ford sent out when changes like that are made).

It still isn't easy to order the parts.... They are not on open order. I can probably try attaching a random file and see what happens next.... but SSSC is very picky.

Previously, even when the side curtain airbags were available, some bolts that are required to be replaced were not available. I don't know if that has changed.

So your dealer probably does need to check into this more. Parts might be available now, but it certainly isn't easy to order / or clear what the requirements are to order these parts.

I don’t understand the inconsistencies with this. I went to my local dealer (not where I bought my Mav) around Thanksgiving for the fire hazard recall and they ordered the airbags as well since the recall showed up in the system for my vehicle. They called three weeks later and I took it in for the replacement. About 4 hours ant the dealer and it was done.

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