ThanksI can tell you that the typical sales person cannot even access the information needed to tell you anything about your order status. Sales managers can...but even some of those are NOT good with the internal workings of Fords Concepts type programs. Meaning they won't or don't want to take time to go into them. If lucky enough to have a sales person that has this access, you can get REAL information. This can be order status...but if the sales person cares they can tell you about other similar orders and are they being built or not. Many of the true Fleet sales staff will have this info access, some old school dealers will allow some of their staff access too.
When calling Ford Customer service....you will find they have limited access to information. They CAN push you toward a supervisor if there seems to be a legitimate problem. But access to those who really can tell you what is happening is usually very limited. While we think our order is the most important thing in the world...when you have tens of thousands of orders to be juggled there comes a time when they just cannot spend time on every aspect of the order.
There is another level to this that does not get mentioned. A bit of politics involved. The Ford Dealer Rep that takes care of that particular Dealer WILL know more about what can or cannot be built, get done, or be hurried up than the computer information available. Always good to befriend them, even as a sales person!
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