Maverick Hybrid EGR valve unit failed at 400 miles, need a whole new exhaust system that backordered with no ETA.

[jsus]

It's not a lemon if one thing breaks. It's sucky something so new broke. I think it would be nice to have a rental paid for my Ford but I don't see it as being mandatory.

Actually, yes. In Michigan, a vehicle is legally a lemon if the same defect is still present after 4 repair attempts in the first 2 years, or if the vehicle is in the shop for all or part of 30 calendar days in the first 1 year.

Whether it's a bunch of different things keeping it in the shop for a total of a month, or the same issue that repairs don't properly resolve, it's a lemon.

Question: What is considered a reasonable number of repair attempts?

Answer: It is presumed that a reasonable number of repair attempts have been taken if one of the following occurs:

(a) The same defect or condition continues to exist even though the vehicle has been subjected to repair a total of four or more times within two years of the date of the first attempt to repair the defect or condition; or

(b) The vehicle is out of service because of repairs for a total of 30 or more days or parts of days during the term of the manufacturer’s express warranty, or within one year from the date of delivery to the original consumer, whichever comes first. This option does not require the same problem to be the cause of the days out of service.

https://www.michigan.gov/ag/consumer-protection/consumer-alerts/consumer-alerts/auto/lemon-law

And for OP, in Maryland, it's a total of 30 days in the first 2 years, not 1. There's a third path for one braking or steering defect repaired but failing to pass state inspection. In Maryland, it's capped at 18,000 mi.

Return Vehicle to Dealer or Manufacturer (Buy Back or Lemon Law)
There are two scenarios in which you may be able to return your vehicle to the dealer or manufacturer. The first scenario, known as a “buy back”, occurs when you and the dealer from whom you bought yournew or used vehicle mutually agree to the vehicle’s repurchase during the first 60 days afteryou take delivery.
The second scenario is when your new passenger car, light truck or motorcycle has repeated or serious mechanical problems. Maryland’s “lemon law," CL §14-1501 through 14-1503, identifies three situations when the manufacturer must replace or repurchase the vehicle:

• The same problem has been repaired 4 or more times during the vehicle’s warranty period (24 months or 18,000 miles); or,
• The vehicle could not be used for 30 days or more during its warranty period (24 months or 18,000 miles) because of a problem; or,
• A problem with the braking or steering system has been repaired at least once during the warranty period (24 months or 18,000 miles) but the vehicle still does not meet Maryland’s safety inspection laws.

Note that the vehicle must be new to be returned as a lemon. A description of your rights under Maryland’s lemon law can be found on the website sponsored by the Maryland Attorney General Consumer Protection Division.

https://mva.maryland.gov/about-mva/Pages/info/27300/27300-51T.aspx

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[Whitenight]

I need to line up my resources to do a MD Lemon Law suit to Ford. Boy oh boy, love the truck, but hate how Ford treat customer.

One thing that Ford will never tell you about is this:

Once your vehicle is out of service for 30 days or more for the same problem, call back your Ford Customer Service rep and tell them you want to start a Ford RAV claim (Ford Reacquisitioned Vehicle). With this, Ford will buy back the vehicle for exactly what you paid for it and not deduct any mileage or use costs. Understand however that the process takes quite a few weeks to complete.

 

[SpaceCowboy]

Actually, yes. In Michigan, a vehicle is legally a lemon if the same defect is still present after 4 repair attempts in the first 2 years, or if the vehicle is in the shop for all or part of 30 calendar days in the first 1 year.

Whether it's a bunch of different things keeping it in the shop for a total of a month, or the same issue that repairs don't properly resolve, it's a lemon.



https://www.michigan.gov/ag/consumer-protection/consumer-alerts/consumer-alerts/auto/lemon-law

And for OP, in Maryland, it's a total of 30 days in the first 2 years, not 1. There's a third path for one braking or steering defect repaired but failing to pass state inspection. In Maryland, it's capped at 18,000 mi.



https://mva.maryland.gov/about-mva/Pages/info/27300/27300-51T.aspx

I was saying something breaking an isolated one time. I don't think the wait on parts would warrant a lemon buy back.

 

[jsus]

I was saying something breaking an isolated one time. I don't think the wait on parts would warrant a lemon buy back.

Again, if it's in the shop for repairs for 30+ days in the 1st year in MI or 1st 2 years in MD, then, yes, it's a lemon.

If it takes them 29 days to source parts, particularly for an issue that prevents you from driving it in the meantime, then a day to install, that's 30 days in the shop for one repair.

If it's an issue with your infotainment system, for instance, then obviously they'll tell you to come back when the parts are in. Only drivability/safety concerns would require them to keep the vehicle while waiting on parts.

Same thing if they keep waiting on parts, trying something else, finding it doesn't fix the issue, then repeating.

 

[OrangeBlue]

Exactly. Words have meanings.

It's not a lemon if one thing breaks. It's sucky something so new broke. I think it would be nice to have a rental paid for my Ford but I don't see it as being mandatory.

 

[Imanuel0912]

The dealer should be handling the approval of the rental. Ford will only approve 10 days at a time. But they will certainly approval the rental if the part is backordered.

I deal with warranty claims for a Ford dealer... I don't understand how they are justifying replacing the whole exhaust because EGR valve replacement is "too complicated".
There very well may be more to the story, and I obviously don't have all the info, but that seems strange.
I looked in the workshop manual. Doesn't look overly complicated. A few gaskets also need to be replaced. All inexpensive parts. EGR valve is readily available. (I didn't check on the gaskets). Unless there was some "related damage" to other parts that require replacement. But just based on the info you gave, I can't imagine why Ford would approve replacement of the entire exhaust. Changes a couple $100 warranty repair into $1,000s.

BTW I don't see the entire exhaust being on B/O either. Looks like there are 50 of them in the national depot.

I certainly don't have all the info....but you may want to talk to the service manager at the dealership to figure out exactly what is going on....

Do you mind sharing the information regarding the exhaust not being backordered.
According to the dealership, the part number is NZ6Z.5F250.F, and it's for Hybrid engine. TIA.

 

[KevCuRaoi]

Do you mind sharing the information regarding the exhaust not being backordered.
According to the dealership, the part number is NZ6Z.5F250.F, and it's for Hybrid engine. TIA.

I had looked up a different part of the exuhaust.
As for NZ6Z-5F250-B (the entire converter assembly), it shows that there are "2" backordered. The2 date off backorder is estimated as 12/05/22.
Right now, the system shows 2 in the parts depot in Memphis. And 123 in Sacramento.

So I would think that that part should be at your dealership shortly (this week? next week?)

 

[ShadowBlack XL440]

could have the coolant damaged the cats?

How about the lack of coolant damaging the motor? Did it get hot and over heat anytime during this event?

 

[Ranch]

I had looked up a different part of the exuhaust.
As for NZ6Z-5F250-B (the entire converter assembly), it shows that there are "2" backordered. The2 date off backorder is estimated as 12/05/22.
Right now, the system shows 2 in the parts depot in Memphis. And 123 in Sacramento.

So I would think that that part should be at your dealership shortly (this week? next week?)

The OP posted part # NZ6Z-5F250-F and you posted part # NZ6Z-5F250-B. Superseding # ?

 

[KevCuRaoi]

The OP posted part # NZ6Z-5F250-F and you posted part # NZ6Z-5F250-B. Superseding # ?

I searched by the base #. I searched VIN-less in parts catalog.... All I can see is NZ6Z-5F250-B for hybrid Maverick. I don't see any supersession.

I looked up the parts info. Both the F and B have identical prices. I tried searching for what the F would fit and didn't come up with anything.

I don't work in parts.... I have access to the catalog and can look up some info. But this is above my head..... I can't see why the F would be ordered over the B for a hybrid Maverick. But maybe there is a reason??

 

[Ranch]

I searched by the base #. I searched VIN-less in parts catalog.... All I can see is NZ6Z-5F250-B for hybrid Maverick. I don't see any supersession.

I looked up the parts info. Both the F and B have identical prices. I tried searching for what the F would fit and didn't come up with anything.

I don't work in parts.... I have access to the catalog and can look up some info. But this is above my head..... I can't see why the F would be ordered over the B for a hybrid Maverick. But maybe there is a reason??

What's the part# for a EcoBoost 5F250?

 

[KevCuRaoi]

What's the part# for a EcoBoost 5F250?

Looks like NZ6Z-5F250-A for FWD and NZ6Z-5F250-C for AWD.

 

[Ranch]

Looks like NZ6Z-5F250-A for FWD and NZ6Z-5F250-C for AWD.

Thanks. I wonder where the "F" part # came from? I also wonder how replacing the cat will fix a EGR coolant leak. Hopefully the OP will let us know what it took to fix his Maverick when it's repaired.

 

[KevCuRaoi]

Thanks. I wonder where the "F" part # came from? I also wonder how replacing the cat will fix a EGR coolant leak. Hopefully the OP will let us know what it took to fix his Maverick when it's repaired.

Yeah, I really don't know! It may be possible that the F is for the 23 Mav?? Or there is something going on that I don't understand....

The only way I can think of is if the coolant leak damaged the some part of the exhaust system and they have to replace as related damage?? Or there is another unrelated concert with the cat/exhaust in addition to the EGR coolant leak?

I'm curious to find out what's going on with this as well!

 

[Darnon]

They may be erring on the side of the caution since, y'know, catalytic converters aren't really intended to be processing coolant-rich exhaust. Personally I'd certainly be glad it got replaced than have its lifespan potentially shortened to die (relatively) early just outside of the 8 yr/100k emissions control warranty and end up with a fat replacement bill.

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